Previous 1 2 Next 18 Replies Latest reply: Aug 11, 2011 3:31 PM by daZZee
daZZee Level 1 Level 1 (0 points)

I just recently upgraded to Lion and since then have been plagued as it seems many users have been with kernel panics after the upgrade.  Have repaired disk permissions, analyzed the drive with diskwarrior, swapped out the memory, unplugged all external devices, and shut down all unnecessary applications to no avail.  Anyone have any idea when this is going to be fixed by Apple?  My laptop is pretty much useless and formatting and going back to Snow Leopard is a rediculous option since I really do not want to spend a day or more reinstalling all of my applications just to get to a workable situation until Apple gets their "stuff" together.  C'mon Apple - we expect more from you than this!


MacBook Pro, Mac OS X (10.7)
  • Kappy Level 10 Level 10 (260,585 points)

    Kernel panics are usually the result of something you have installed that is not compatible. However, until we see a panic log there's not much we can do to help other than recommend you do a clean install of Lion.

     

    Mac OS X- How to log a kernel panic

     

    Post the panic log here. Meanwhile here are two things you can try. Disconnect all your external peripherals:

     

    1. Create a new user account. Log into the new user account. Do the panics stop?
    2. Boot into Safe Mode. Doe the panics stop while in safe mode?
  • Linc Davis Level 10 Level 10 (173,820 points)

    Please try booting in safe mode by holding down the shift key until the Apple logo appears on the display.

  • daZZee Level 1 Level 1 (0 points)

    Kernel Panic Report Below... all peripherals have been disconnected long ago...

     

     

    Interval Since Last Panic Report:  35640 sec

    Panics Since Last Report:          5

    Anonymous UUID:                    B6EE69D1-8F01-4E5A-95B1-2AD58536F0E8

     

    Wed Aug 10 15:39:01 2011

    panic(cpu 0 caller 0xffffff80002c268d): Kernel trap at 0xffffff800028fe90, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x0000000000000428, CR3: 0x0000000060178000, CR4: 0x0000000000000660

    RAX: 0x0000000000000001, RBX: 0x00000000004d0000, RCX: 0xffffff8015b9b400, RDX: 0x0000000000047371

    RSP: 0xffffff80ff1db3a0, RBP: 0xffffff80ff1db3c0, RSI: 0x00000000258f96a0, RDI: 0xffffff80055609b8

    R8:  0x0000000000000000, R9:  0xffffff800de95000, R10: 0x000000000005dfff, R11: 0x0000000000000000

    R12: 0xffffff80055609b8, R13: 0xffffff8007a06ca0, R14: 0xffffff8018bd9680, R15: 0x0000000000000400

    RFL: 0x0000000000010206, RIP: 0xffffff800028fe90, CS:  0x0000000000000008, SS:  0x0000000000000010

    CR2: 0x0000000000000428, Error code: 0x0000000000000000, Faulting CPU: 0x0

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff80ff1db060 : 0xffffff8000220702

    0xffffff80ff1db0e0 : 0xffffff80002c268d

    0xffffff80ff1db280 : 0xffffff80002d7a3d

    0xffffff80ff1db2a0 : 0xffffff800028fe90

    0xffffff80ff1db3c0 : 0xffffff8000268080

    0xffffff80ff1db7c0 : 0xffffff80002683f8

    0xffffff80ff1db820 : 0xffffff800056e711

    0xffffff80ff1db870 : 0xffffff80002fd205

    0xffffff80ff1db8c0 : 0xffffff80002fce9e

    0xffffff80ff1db900 : 0xffffff80002ff296

    0xffffff80ff1db990 : 0xffffff80004db54c

    0xffffff80ff1dba80 : 0xffffff80004e3769

    0xffffff80ff1dbc30 : 0xffffff8000316994

    0xffffff80ff1dbc70 : 0xffffff80002f492a

    0xffffff80ff1dbcf0 : 0xffffff80002f379c

    0xffffff80ff1dbd90 : 0xffffff80002e3a9e

    0xffffff80ff1dbf60 : 0xffffff80005ca198

    0xffffff80ff1dbfb0 : 0xffffff80002d7f59

     

    BSD process name corresponding to current thread: Microsoft Databa

     

    Mac OS version:

    11A511

     

    Kernel version:

    Darwin Kernel Version 11.0.0: Sat Jun 18 12:56:35 PDT 2011; root:xnu-1699.22.73~1/RELEASE_X86_64

    Kernel UUID: 24CC17EB-30B0-3F6C-907F-1A9B2057AF78

    System model name: MacBookPro5,4 (Mac-F22587A1)

     

    System uptime in nanoseconds: 1203420108517

    last loaded kext at 568243224289: com.apple.iokit.IOAVBFamily    1.0.0d22 (addr 0xffffff7f80792000, size 36864)

    last unloaded kext at 635657744746: com.apple.iokit.IOEthernetAVBController    1.0.0d5 (addr 0xffffff7f8078d000, size 20480)

    loaded kexts:

    com.parallels.kext.prl_vnic    6.0 12094.676494

    com.parallels.kext.prl_netbridge    6.0 12094.676494

    com.parallels.kext.prl_usb_connect    6.0 12094.676494

    com.parallels.kext.prl_hid_hook    6.0 12094.676494

    com.parallels.kext.prl_hypervisor    6.0 12094.676494

    com.apple.driver.AppleHWSensor    1.9.4d0

    com.apple.driver.AppleMikeyHIDDriver    122

    com.apple.driver.AudioAUUC    1.59

    com.apple.driver.AppleUpstreamUserClient    3.5.9

    com.apple.driver.AppleMCCSControl    1.0.24

    com.apple.iokit.IOUserEthernet    1.0.0d1

    com.apple.driver.AGPM    100.12.40

    com.apple.driver.AppleMikeyDriver    2.1.1f11

    com.apple.driver.AppleHDA    2.1.1f11

    com.apple.GeForce    7.0.2

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.AudioIPCDriver    1.2.0

    com.apple.driver.AppleSMCLMU    2.0.1d2

    com.apple.driver.SMCMotionSensor    3.0.1d2

    com.apple.filesystems.autofs    3.0

    com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0b2

    com.apple.driver.AppleLPC    1.5.1

    com.apple.driver.AppleBacklight    170.1.9

    com.apple.driver.AppleUSBTCButtons    220.8

    com.apple.driver.AppleUSBTCKeyboard    220.8

    com.apple.driver.AppleIRController    309

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

    com.apple.BootCache    32

    com.apple.driver.AppleUSBCardReader    3.0.0

    com.apple.iokit.SCSITaskUserClient    3.0.0

    com.apple.iokit.IOAHCIBlockStorage    2.0.0

    com.apple.driver.AirPort.Brcm4331    500.20.6

    com.apple.driver.AppleFWOHCI    4.8.6

    com.apple.driver.AppleHPET    1.6

    com.apple.driver.AppleUSBHub    4.4.0

    com.apple.driver.AppleAHCIPort    2.1.8

    com.apple.nvenet    2.0.17

    com.apple.driver.AppleUSBOHCI    4.4.0

    com.apple.driver.AppleSmartBatteryManager    161.0.0

    com.apple.driver.AppleEFINVRAM    1.5.0

    com.apple.driver.AppleRTC    1.4

    com.apple.driver.AppleUSBEHCI    4.4.0

    com.apple.driver.AppleACPIButtons    1.4

    com.apple.driver.AppleSMBIOS    1.7

    com.apple.driver.AppleACPIEC    1.4

    com.apple.driver.AppleAPIC    1.5

    com.apple.driver.AppleIntelCPUPowerManagementClient    166.0.0

    com.apple.nke.applicationfirewall    3.0.30

    com.apple.security.quarantine    1

    com.apple.driver.AppleIntelCPUPowerManagement    166.0.0

    com.apple.driver.DspFuncLib    2.1.1f11

    com.apple.iokit.IOSurface    80.0

    com.apple.iokit.IOBluetoothSerialManager    2.5f17

    com.apple.iokit.IOSerialFamily    10.0.5

    com.apple.iokit.IOAudioFamily    1.8.3fc11

    com.apple.kext.OSvKernDSPLib    1.3

    com.apple.nvidia.nv50hal    7.0.2

    com.apple.NVDAResman    7.0.2

    com.apple.kext.triggers    1.0

    com.apple.iokit.IOFireWireIP    2.2.3

    com.apple.driver.AppleSMBusController    1.0.10d0

    com.apple.driver.AppleHDAController    2.1.1f11

    com.apple.iokit.IOHDAFamily    2.1.1f11

    com.apple.driver.AppleSMBusPCI    1.0.10d0

    com.apple.driver.AppleSMC    3.1.1d2

    com.apple.driver.IOPlatformPluginFamily    4.7.0b2

    com.apple.driver.AppleBacklightExpert    1.0.3

    com.apple.iokit.IONDRVSupport    2.3

    com.apple.iokit.IOGraphicsFamily    2.3

    com.apple.driver.BroadcomUSBBluetoothHCIController    2.5f17

    com.apple.driver.AppleUSBBluetoothHCIController    2.5f17

    com.apple.iokit.IOBluetoothFamily    2.5f17

    com.apple.driver.AppleUSBMultitouch    220.23

    com.apple.iokit.IOUSBHIDDriver    4.4.0

    com.apple.iokit.IOSCSIBlockCommandsDevice    3.0.0

    com.apple.iokit.IOUSBMassStorageClass    3.0.0

    com.apple.driver.AppleUSBMergeNub    4.4.0

    com.apple.driver.AppleUSBComposite    3.9.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.0.0

    com.apple.iokit.IOBDStorageFamily    1.6

    com.apple.iokit.IODVDStorageFamily    1.6

    com.apple.iokit.IOCDStorageFamily    1.7

    com.apple.driver.XsanFilter    403

    com.apple.iokit.IOAHCISerialATAPI    2.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily    3.0.0

    com.apple.iokit.IO80211Family    400.40

    com.apple.iokit.IOFireWireFamily    4.4.3

    com.apple.iokit.IOAHCIFamily    2.0.6

    com.apple.iokit.IOUSBUserClient    4.4.0

    com.apple.iokit.IONetworkingFamily    2.0

    com.apple.driver.NVSMU    2.2.9

    com.apple.driver.AppleEFIRuntime    1.5.0

    com.apple.iokit.IOUSBFamily    4.4.0

    com.apple.iokit.IOHIDFamily    1.7.0

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    165

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.security.TMSafetyNet    7

    com.apple.driver.DiskImages    326

    com.apple.iokit.IOStorageFamily    1.7

    com.apple.driver.AppleKeyStore    28.18

    com.apple.driver.AppleACPIPlatform    1.4

    com.apple.iokit.IOPCIFamily    2.6.5

    com.apple.iokit.IOACPIFamily    1.4

    Model: MacBookPro5,4, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.49f2

    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334248312D4346382020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334248312D4346382020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.100.98.75.6)

    Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: ST9750420AS, 750.16 GB

    Serial ATA Device: MATSHITADVD-R   UJ-868

    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 3

  • Linc Davis Level 10 Level 10 (173,820 points)

    Does the panic happen in safe mode?

  • Kappy Level 10 Level 10 (260,585 points)

    There seems a problem with the Microsoft Database. Do you have Office 2004 installed or some old MS software? You might consider uninstalling whatever it is especially if the panics cease in safe mode.

  • daZZee Level 1 Level 1 (0 points)

    Panics still occur under new user created and logged in.  I am using Microsoft Office 2011 so I don't think that it is because it is too old.

     

    Am waiting to test to see if it still occurs in safe mode... will be later this evening before I can report back on that though.

     

    Thanks for the suggestions so far

  • Linc Davis Level 10 Level 10 (173,820 points)

    Office is not kernel code and can't cause a panic.

  • Kappy Level 10 Level 10 (260,585 points)

    Then why this:

     

    BSD process name corresponding to current thread: Microsoft Databa

  • Linc Davis Level 10 Level 10 (173,820 points)

    That's the process that was executing when the panic occurred, but it's not the cause of the panic. It is absolutely impossible for a bug in userland code to cause a panic by itself. On the other hand, it's quite possible for userland code to trigger a panic. The analogy I use is this: Suppose someone plants a bomb in your car, wired to the ignition switch. You put the key in the ignition, and the car explodes. What caused the explosion: the key, or the bomb?

  • Kappy Level 10 Level 10 (260,585 points)

    Technically, the "cause" was the ignition switch because it triggered the bomb. Using that analogy one can argue that the BSD process triggered the kernel panic and, therefore, is the "cause." It's simply not the process that exploded.

     

    Regardless, the fact that the BSD process triggered the panic or was the process that panicked, is not entriely relevant. Whatever triggered the panic may be what must be "removed" to prevent it from triggering more panics.

     

    Booting into safe mode would indeed be helpful which is why I suggested it to begin with in the hope of at least narrowing down what may be causing the panic such as an incompatible extension. So, I think we are in general agreement with respect to trying to identify the root of the problem. Yes?

  • Linc Davis Level 10 Level 10 (173,820 points)

    Regardless, the fact that the BSD process triggered the panic or was the process that panicked, is not entriely relevant. Whatever triggered the panic may be what must be "removed" to prevent it from triggering more panics.

     

    That's just the point. Processes don't panic at all, ever. They crash. The kernel (which is not a process) panics. It panics because a sequence of events, usually starting with something that happens in the address space of a process, leads to a state in which the kernel doesn't have a valid instruction to execute next. The process that started that sequence of events is completely innocent. No matter how hard you try, you can't write an application that will cause a panic unless you know of a kernel-space bug to take advantage of.

     

    Now, it might happen that a certain application is the only one that triggers a particular panic. In that case, you could work around the problem by not running that application. But the application is not at fault.

     

    The OP is running an application that many others are also running on Lion without the same issue.

     

    Kernel Extension Programming Topics: Deciding Whether to Create a Kernel Extension

  • Kappy Level 10 Level 10 (260,585 points)

    In any event, I actually started off saying there was a possible problem arising out of the BSD process identified in the panic log. I don't thing we actually know what the OP is running since he hasn't stated that specifically. Office 2011 works fine. Office 2008 may or may not and Office 2004 definitely does not work.

     

    We are lacking all the information needed including whether the panics cease in safe mode, so I believe we must wait until the OP provides more information.

     

    Otherwise, I don't see that you and I are in any disagreement.

  • daZZee Level 1 Level 1 (0 points)

    OK - so far tonight it seems to run without a panic under safe mode.  Also - in terms of Office - it is 2011.

  • Kappy Level 10 Level 10 (260,585 points)

    OK. That means something that is disabled in safe mode is probably causing the trouble.

     

    Starting up into Safe Mode does several things:

    • It forces a directory check of the startup volume.
    • It loads only required kernel extensions (some of the items in /System/Library/Extensions).
    • It disables all fonts other than those in /System/Library/Fonts (Mac OS X v10.4 or later).
    • It moves to the Trash all font caches normally stored in /Library/Caches/com.apple.ATS/(uid)/, where (uid) is a user ID number such as 501 (Mac OS X v10.4 or later).
    • It disables all startup items and login items (Mac OS X v10.4 or later).
    • Mac OS X v10.5.6 or later: A Safe Boot deletes the dynamic loader shared cache at (/var/db/dyld/). A cache with issues may cause a blue screen on startup, particularly after a Software Update. Restarting normally recreates this cache.

     

    So the next thing to do is reboot normally to see if the cache fixes helped. Otherwise, you will need to look for the third-party items disabled in safe mode as well as look for a corrupted system font (Font Book may be helpful.)

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