Ipod touch not working properly. need help on wether or not to replace battery or something else.

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Ipod touch not working properly. need help on wether or not to replace battery or something else.

My iPod touch 4th generation 8g is acting up. when i touch an app, it loads like normal but then goes black for about 2 seconds then returns to the normal screen where all the apps are. my music won't play for a long amont of time either (for example about 5 to 10 min.) without going black and freezing for about 2 seconds and returning to the regular scree. my 90 day warrenty has been up for a while and i was wondering if it could possibly be the battery and maybe i should just get the battery replaced, or if any of you have suggestions, i am all ears! Help! and the Apple service company was no help and said i had to buy a package plan in order to get phone service!

iPod touch, Windows 7

Posted on Aug 10, 2011 4:14 PM

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Answer 1

Best reply

lllaass

Level 10

210,411 points

Aug 10, 2011 4:20 PM in response to anniefromdeer lodge

The warranty is for one year unless you purchased AppleCare which extends it for a total of two years. The 90 days is for free phone support.

Try in order:

- Reset the iPod, Nothing will be lost,

Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home

button at the same time for at least ten seconds, until the Apple logo appears.

- Restore the iPod from backup via iTunes onthe computer

- Restore the iPod to factory defaults/new iPod, also via iTunes

If you still have a problem then you likely have a hardware problem and make an appointment at the Genius Bar of an Apple store. If defective, you should walk out with a refurbished iPod.

For how to restore, see the restoring topic of:

iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software

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