7 Replies Latest reply: Feb 17, 2012 2:09 PM by Manuesmommy
gryndor Level 1 (0 points)

I'm running iTunes 10.4 with an iPhone 4 OS 4.2.1. I tried to sync my iPhone but got this message:


"iTunes cannot read the contents of the iPhone. Go to the Summary tab and click Restore to restore to factory settings."


This is not a jailbroken phone, or anything like that, so I have no idea what's happened or how I can fix it. Or even how I can back up my phone at all.


I've also tried on three different computers, with the newest and an older version of iTunes (10.3), but I keep getting this same message.


What can I do?

iPhone 4, iOS 4.2