Previous 1 2 3 4 5 6 Next 79 Replies Latest reply: Nov 24, 2012 3:48 PM by snp.ltd Go to original post
  • DuncanFromChichester Level 1 Level 1 (15 points)

    Yes, you are describing the same procedure as I did, above.  It happens in Pages and Numbers as well.  You only have to lift your finger clear of the mouse surface, by the way -- not your whole hand -- to clear the problem.  I have yet to hear of anyone who cannot reproduce the problem, so I feel certain Apple know of it …  they just don't want to comment.  I've been reporting it to AppleCare for over a month, now, with no response.

  • Colonel Hall Level 1 Level 1 (0 points)

    Many  thanks. This problem has been driving me mad and I have resorted to using my 7 year old macbook for spreadsheets. I have given it a quick test and, sure enough, if I leave my finger on the very front of the mouse to the left, copy and paste do not work.

  • Colonel Hall Level 1 Level 1 (0 points)

    I get it now! It's not when I touch the front right. It only appears this way, becazuse I was moving my finger around searching for the right spot. IT happens when I move my finger and then don't lift it.

     

    Surely Apple must be aware of this.

  • fruhulda Level 6 Level 6 (15,120 points)

    It is really the user of the Magic mouse that has to be aware of where you have you fingers, not Apple. The same goes for those using a Track pad like me. I have to be aware if I have my finger close to the track pad or not.

  • Colonel Hall Level 1 Level 1 (0 points)

    It is very easy to make this mistake and the potential to screw up one's data is enormous. Seeing as there are a number of people who have had no idea that touching the mouse like this was causing the error, do you not think that Apple should alert them to the possibility of such an error.

  • DuncanFromChichester Level 1 Level 1 (15 points)

    I agree with you, Colonel Hall ...  especially difficult for oldies like me who have used a mouse in a particular way since 1984 -- it will be very difficult to change old habits.  In reality it is far too ambitious to introduce a mouse with so many new features without a proper training course, such as that included with the original Macintosh mouse.  Inevitably some people will use it in ways the designers did not imagine.  I have not been able to find such a course …  does anyone know if one exists?

     

    Apple Operations Europe does not know of this problem, though the engineers in the States certainly must.  Apple ought to inform all support staff immediately.  For each user who has a serious problem with this 'feature' there must be hundreds if not thousands who ocassionally create random errors with no explanation -- just the sort of unreliability that Apple seeks to avoid.  If Apple does not come back to me soon, I will consider seeking publicity in the technical press.

  • fruhulda Level 6 Level 6 (15,120 points)

    If you want Apple to talk to you you have to contact them. In this forum we are all end user just like you.

  • DuncanFromChichester Level 1 Level 1 (15 points)

    I use AppleCare, and they have been trying to solve this problem for me for 3 months.  For the last 4 weeks it has been with 'engineers in the United States', after I found out how to reproduce the problem reliably.  They have not even confirmed the problem to me, let alone discussed solutions.

  • Danuta Kamalska Level 1 Level 1 (0 points)

    I have am experiencing a similar problem

    I thought it was my bluetooth keyboard

    changed it -no fix

    I used a USB keyboard -no fix

     

    So far reinstallation of the software plus removal of files related to iWork and not updating the software worked

    downgrade do not update

  • fruhulda Level 6 Level 6 (15,120 points)

    Danuta - What did you downgrade? to what?

  • Danuta Kamalska Level 1 Level 1 (0 points)

    Simply to  iWork 9.0 form my CD

    When I did the software upgrade the issue returned so I reinstalled the software again 

     

    Do not forget to delete the files form the Application support folder after you delete the software

  • fruhulda Level 6 Level 6 (15,120 points)

    Which version of iWork '09? 4.0, 4.0.5 or 4.1?

  • Danuta Kamalska Level 1 Level 1 (0 points)

    4.0

    The issue with keyboard goes away but if you work with a lot of layers doc the objects move slower at least on lion

  • humphrey_g Level 1 Level 1 (0 points)

    I also have the problem of the keyboard becoming unresponsive in Numbers and Pages.  I upgraded to Lion when it first came out, but have only just upgraded iWork to Pages '09 4.1 and Numbers '09 2.1.  THAT'S when the problem started.  I find the only way to clear the problem is to switch into another app (like Text Edit), type a few characters and switch back into Numbers/Pages.  The problem soon comes back as soon as I start cutting and pasting.

     

    So it most definitely is NOT a few Users problem Apple! I'll be posting to the feedback area in the hopes that a fix gets put up soon, as this is a major productivity issue for me.

  • DuncanFromChichester Level 1 Level 1 (15 points)

    Have you tried scrolling and leaving your finger on the mouse, as I described above?  This induces the problem, for all those who have reported trying it;  and lifting the finger from the mouse then cures the problem.  As you say, this is a general problem that Apple needs to sort out, but if you can train yourself to lift your finger from the mouse, whenever you finish making a gesture, you can solve the problem for yourself.  I am slowly managing to train myself!