PDF form filled in Preview does not display correctly in Adobe Reader/Acrobat?

I recently received a PDF form from my bank, and filled in the fields and affixed my signature. Saved the form. The recipeint of the form opened the PDF in Acrobat or Adobe Reader and the fields don't display the filled in form, unless you click in the field. After you click out of the field, the entry disappears. When you print the form from Reader or Acrobat, the fields are blank, but the signature prints.


Before saving the form from Preview, the fields appear normally in Reader/Acrobat.


Running Lion 10.7 and Preview 5.5.


Anyone else have this happen?

MacBook Pro/iMac (intel), Mac OS X (10.7)

Posted on Aug 11, 2011 10:40 AM

Reply
4 replies

Sep 12, 2011 8:58 AM in response to V.J. Tedesco Iii

More on this issue: I discovered that if you open the Preview-saved PDF file in Acrobat, you can make Acrobat display the field contents by editing the form, and changing the size of the form fields then closing form edit.


I called Applecare and discussed the issue with them, and Apple doesn't have any information regarding the problem. Got "kicked" upstairs to a higher level of tech support where they "took over" my screen so that they could see what was happening: What we discovered is that it's a problem that also happens using Preview files in Leopard and then opening them up in the latest version of Acrobat. So the bottom line seems to be that the most recent versions of Acrobat/Reader have an incompatibility with a PDF with form that's created or saved from Preview.


Unfortunately they could offer no solution at this time, but he did say they would advise the software engineers of the issue. The Applecare tech suggested I stick with Acrobat until the issue is resolved.

Nov 12, 2012 5:37 PM in response to jedes

I've since found out that there is somewhat of a "fix" that addresses a way to see the form entries in Acrobat, but doesn't resolve the problem the Preview creates. There is a script available on the Adobe forum that can be installed into Adobe Acrobat: http://blogs.adobe.com/pdfdevjunkie/2009/11/script_to_fix_mac_osx_previewa.html. The link and also explains the problem which should really be addressed by Apple. After installation, it will appear in the Edit menu of Acrobat. Once you open a Preview form, selecting "Fix Field Appearances" will repair the form so that the entries are visible.


Preview will still create bad forms, but this script will allow them to be visible in Acrobat. Unfortunately if you're sending a form to someone, there's no way to know if the recipient is using Preview or Acrobat and whether they even know about the problem. So you would have to create the form in Preview, open it in Acrobat, fix the field appearances and re-save. So it's not really a fix, just a work-around. Still don't use Preview for this reason.


I don't know if the script works with Adobe Reader, there's no mention that it does or doesn't in the forum entry.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

PDF form filled in Preview does not display correctly in Adobe Reader/Acrobat?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.