Previous 1 2 3 Next 63 Replies Latest reply: Oct 26, 2013 10:45 PM by kratoswrath36
venkateswarlu Level 1 Level 1

iTunes could not connect to the iTunes Store

iPad 2, Windows 7
  • birgitfromwittgenstein Level 1 Level 1

    Hi, this had helps me:

    go to Start -> programs -> assessoires -> right click on command prompt - using as administrator

    then type in:


    netsh winsock reset



    All your problems are going away.

  • Spediteur Level 1 Level 1

    This is definitely THE FIX for the iTunes Store access issue! Go to the Command Prompt and enter "netsh winsock reset". This fixed my problem.  I was also having a problem with wi-fi syncing my iPad with iTunes and this action fixed that issue as well.  Glad  to see that the community has found this solution,  Spread the word.

  • Mic18 Level 1 Level 1

    I tried that then restarted and it didn't fix my access to the itunes store....I don't get any errors the progress bar goes half way and just stops with a blank screen.


    Any other ideas?

  • nastuno Level 1 Level 1

    Same here.


    Tried that, but no luck at all. Progress bar keeps staying for a long time waiting and then nothing.


    Windows 7 x64 Pro. Amd x64 Phenom II 955 BE

  • wtb_982 Level 1 Level 1

    I've had problems with itunes and spyware doctor for months. After the latest update to itunes 10.5, i couldn't connect to the itunes store. I just updated to the latest version of spyware doctor and all my problems are gone. If you use spyware doctor, make sure you go to and update to the latest version. Should solve all your problems.

  • mylifezcool Level 1 Level 1

    I cannot access to iTunes store. The page loads but nothing appear on the page. Can any one help me.? plz.

  • GJarman Level 1 Level 1

    I'm having similar problems with 10.5. I managed to install it but when I try to run itunes it doesn't open correctly and when I view my account the screen is not presented in the correct format. When I try to search for music it finds nothing. So I ran the diagnostics option but this came back with an error ' secure link to itunes failed'. It also said that the internet connection was verified but when I went into the help option it said I wasn't connected to the internet but as you can see I was and am. I've now uninstalled and reinstalled 3 times, each time I uninstall I've followed the correct sequence as recommended:-

    1. Itunes

    2. Quicktime

    3. Apple software update

    4. Apple mobile device support

    5. Bonjour

    6. Apple application support

    I've noticed now that 'quicktime' didn't get reinstalled, not sure if that's the problem. Also when I rebooted after the last Uninstall I received a new error message ' Applesyncnotifier.exe - unable to locate component'. I've also noticed that my CPU is running at 50% according to task manager when I've got Apple loaded, but it goes down to less than 20% when it's uninstalled and even goes down to 0%

  • Spediteur Level 1 Level 1

    I went through exactly the same exercise as you did, including the the CPU hyperactiviity to one of the Apple routines..  The solution that fixes everything is the one I mentioned in my post above from October 15. I am running Win XP pro. From Start select All Programs, Accessories, Command Prompt or alternatively select Run, type in command. Enter the text as indicated.  I am not sure if it works the same way in Win7 - haven't seen any posts about a fix in Win7 Either. 


    Effective with iTunes 10.5, Quicktime is not bundled with iTunes any more. Once you get iTunes working again, run the Apple Software Update to get the latest version of Quicktime - this is not part of your current problem.

  • GJarman Level 1 Level 1

    Thanks for that, I'd already seen your message about the command entry., I'm running XP home edition but  I'll give it a go.

  • alan180 Level 1 Level 1

    I am having the same problems as you have you fixed it yet, if you have let me know please.


  • tim2222 Level 1 Level 1

    I had the exact same problems and the "netsh winsock reset" fixed it. A miracle after of hours of agony.


  • alan180 Level 1 Level 1

    Hi I am on windows 7 and done all that netch winsoc reset & tried removing and reinstalling itunes in the correct order but still got the same problem.It stops halfway across connecting to itunes store.

    Any ideas.

  • Rotten1 Level 1 Level 1

    I had some compatibility issues with some software on my computer.  I updated the software and the problem went away. 

  • ActiveIpodUser Level 1 Level 1

    heyy if your on your itunes and the store wont show up, you should check the connection to the internet

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