In app purchase problems.

Question

Level 1

2 points

In app purchase problems.

I have just made two in app purchases that apparently did not go through...

I have been charged for them - but the applications do not recognize that a purchase has been made. I checked my account online, and there is no record of a purchase there either. So basically I have been charged by Apple for orders that don`t seem to have been passed on to the actual stores.

In this case, it was two different stores, one after another (Zinio and Magastore) so I doubt it is an application issue. As they were magazine subscriptions, it will REALLY hurt if I cannot get either a refund or the actual subscriptions I paid for. I have tried reporting a problem through iTunes, but it just redirects me to a FAQ page with nothing related to my issue.

Is there ever a serious (as in multiple hour) lag between purchase and it being passed on to the actual store? I know this is a first for me, and I am kind of concerned that I am going to end up paying for 2 magazine subscriptions that I will never get.

iPad 2

Posted on Aug 11, 2011 12:20 PM

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Answer 1

Top-ranking reply

atomalbert

Level 1

18 points

Sep 30, 2012 6:45 AM in response to RAG70

Hey, I had mine resolved through Apple Support. I sent them a complaint through to iTunesStoreSupport@apple.com. Customer service promptly replied me saying they'll look into it and reversed the in-app charges.

I think I went to Apple Support https://expresslane.apple.com/Issues.action and followed the prompts to iTunes store support. Then select the Accounts and Billing option. Type in a description of the in-app purchase error and send it to Apple.

Hope that helps

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Answer 2

Aug 11, 2011 1:22 PM in response to Tamyuun

Reboot your iPad and see if they appear after that. Press and hold the power and home buttons for at least 10 seconds (hold past the swipe to shut down bar) until the Apple Logo appears, then let go of both buttons and your iPad will restart. This often cures odd issues......

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Answer 3

Aug 11, 2011 1:04 PM in response to Tamyuun

When I buy a magazine from Zinio, it does take some time before I get a confirmation from iTunes of the purchase. If you were successful in buying the magazine, it should be immediately available in the Zinio App, on your iPad. Do you not see the magazine in your library? The magazine should be there with a down arrow in the middle of the magazine. Touch the magazine and it will download (it takes a couple minutes for the entire magazine to download).

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Answer 4

Tamyuun Author

Level 1

2 points

Aug 11, 2011 1:18 PM in response to lobsterghost1

The purchase appeared to go through normally, but no, the magazine is not available for download. I checked my account via pc, and it the purchase does not appear at all on the Zinio side. I have purchased other magazines and subscriptions through them in the past, and while it might take some time to download, the addition to my library was always instantaneous.

The same goes for Magastore - where I made a purchase immediately following the Zinio one. Heading on a trip tomorrow so wanted some train reading... Suppose I should have stopped and checked to see if the Zinio one came through before making any other purchases, but as I have never had a problem I didn't think to.

So, I have confirmed that Apple has charged me for the two subscriptions, but neither account shows a purchase made.

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Answer 5

Tamyuun Author

Level 1

2 points

Aug 11, 2011 1:41 PM in response to lobsterghost1

I figure I will have to call support in the morning. I tried rebooting and reinstalling the apps, but it did nothing. The purchases appear to have simply not been passed on from Apple to the actual stores. I assume if they had been, at the very least the purchases would show up in my Zinio and Magastore accounts when checked online (not via the apps). The purchase histories show everything other than the two subscriptions I purchased earlier today.

I am hoping that there is some way to fix this, as if there isn't, I highly doubt I will ever risk a purchase again.

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Answer 6

Tamyuun Author

Level 1

2 points

Aug 11, 2011 2:39 PM in response to lobsterghost1

Yes, I did. I made purchases in the apps. The purchases show up in my iTunes purchase history, but the purchased magazines are not available in the apps or through the online accounts for the stores. The purchases are also not listed in the purchase histories of Zinio or Magastore. (Both when checked through the apps and when checked through their web pages.)

I can come up with no explanation other than a snafu when passing purchase data between the app store and the respective stores. If it had only been a single event, I would likely suspect it was on their side, but as it was two consecutive purchases made in totally unrelated apps... I will be calling support later.

I do want to thank you for you suggestions though! I will update once I have contacted support.

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Answer 7

Aug 11, 2011 2:47 PM in response to Tamyuun

I'm sorry I wasn't more helpful. I buy a lot of magazines through Zinio. Since they changed the app to in-app purchasing, it's gone smoothly for me, so I am interested in hearing what you learn from support and I can understand how you would be concerned about making purchases without getting what you purchased. Please do write back when support offers anything.........

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Answer 8

Tomxcore

Level 1

0 points

Aug 13, 2011 5:29 AM in response to Tamyuun

did anybody ever sort this out, as i have made a purchase on zinio ipad it went through ive been charged and i never got the magazine its not on the website, the reader the ipad or the iphone no sign of it and after several attempts to contact zinio they have ignored me completely i havent recived a single response and i cant find how i would report this to apple. happy to take my money but not happy to sort out an issue

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Answer 9

Feb 26, 2012 10:56 PM in response to Tomxcore

I have the exact same problem. Bought a magazine subscription through the Zinio app on my iPad, the purchase shows up in the history on my iTunes account, but it didn't download the first issue of the magazine. I can't find the purchase anywhere on the iPad or my Zinio account. I will try to contact their support and let you know if I find out how to solve this problem.

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