Previous 1 2 Next 20 Replies Latest reply: Aug 4, 2014 2:22 PM by ziello
JGinDC Level 1 Level 1 (0 points)

I have a Brother HL-2170W... and apparently, about a week ago, an update came out for the printer.

 

Which of course meant that OS-X just HAD to have that update, or the printer wouldn't work. Despite its working just fine on Lion before the update.

 

The only trouble is that it can't seem to FIND the update on Apple's site.

 

I uninstalled the printer and tried to reinstall it, and this is the message I keep getting when I try to reinstall the printer by letting Apple download the software:

 

"The software for this printer is currently unavailable. Please contact the printer’s manufacturer for the latest software."

 

The software is, of course, quite available right here:

 

http://support.apple.com/kb/DL894

 

I downloaded and installed the package, and it still insists on searching for the drivers on the internet and not finding them, and there are absolutely NO instructions on the update package site on how to install the printer manually.

 

So right now, I have a gigantic 30-pound paperweight with a $60 toner cartridge inside.

 

Please help.


Mac OS X (10.7)
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