Currently Being ModeratedAug 13, 2011 8:20 AM (in response to Daedalme)
I am having the exact same issue as you describe. I also am runnuing a PC. Any help? very annoying! thanks
Currently Being ModeratedAug 13, 2011 9:06 AM (in response to Daedalme)
I'm having the same problem as are a LOT of other people. It's a large scale issue but Apple does not seem to care. You'd almost think Microsoft bought Apple or something.
Currently Being ModeratedAug 13, 2011 9:21 AM (in response to Daedalme)
Ditto. I am having the exact same problem. There is no doubt in my mind it was the latest update that has caused the problem. I too have followed all the suggested fixes and nothing. A second laptop which uses an older version of iTunes has no problem accessing the store. I guess I can still make my purchases there and transfer them to my computer. I was also having CPU issues as a result of the update and went to my Start programs and disabled iTunes Helper (the only iTunes that appeared there). Coincidence or not, my CPU issues are solved for now. Can you tell me how you shut down the Apple Mobile Device in case I need to do that too. Also, I was going to Restore my computer to an earlier date to revert back to the older iTunes version, but I seem to be past that point. Does anyone know if you restore to the earliest point possible (about a week in my case, will even older Restore points come up then? I really would like to undo this stupid update, Yes, Apple needs to do something about this because no one will be able to purchase stuff anymore once they update to this latest version. I submitted this issue to Tech Support and waiting for a response.
Currently Being ModeratedAug 13, 2011 9:44 AM (in response to edgravel)
I am another Itunes user who can now NO LONGER access the Itunes Store. Just like you guys, my bar gets about 1/2 across and never continues, thus no access to the store.
I wrote to Tech Support and have checked and performed every option they suggested. No difference did any of them make in my abilities to connect.
I have three computers in my home....two that have had the latest upgrade and one that has not. The one that has NOT is the only computer where we can access to store.
So Apple, I think you need to take a SERIOUS look into this issues because you are LOSING SALES!
Currently Being ModeratedAug 13, 2011 12:07 PM (in response to Daedalme)
oK folks, I finally got an error message that said "timed out, problem with the itunes store" .
No kidding, right ? ! ! !
So, this must be an Apple connectivity thing I'm guessing. Very annoying to say the least.
By the way, I did get an iTunes pop-up window the other day indicating an upgrade to the
new version was ready, and I did download it. So, haven't been able to get into the store
since then. Maybe it's related possibly. They could at least notify us that there's been a problem.
It's obviously happening to a lot of us.
Currently Being ModeratedAug 13, 2011 3:39 PM (in response to edgravel)
To turn off the Apple Mobile Device (or any process similiar to it) you go to:
Control Panel > Administrative Tools > Services
From there you should be able to find "Apple Mobile Device". I recommend sorting it alphabetically, just in case there's a mess of programs. Once you find the device, right-click and select "Stop".
I also recommend opening the Properties of the device and changing its activation from "Automatic" to "Manual" because otherwise it'll start back up everytime you turn on your computer.
Currently Being ModeratedAug 13, 2011 4:32 PM (in response to Daedalme)
I found a solution posted from Rodfromnework for PC users. It worked for me and easy to do.
Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator
then type in:
Netsh winsock reset
Hit enter, restart PC, open iTunes, go to Store
Hope it works for you too.
Currently Being ModeratedAug 14, 2011 8:11 AM (in response to edgravel)
THANK YOU so much!!!!!!!!!!
It worked for me too
Currently Being ModeratedAug 14, 2011 8:32 AM (in response to Daedalme)
I'm having the same problem described by everyone else. I contacted apple support and received this reply:
"I have verified that the iTunes Store is functioning and accepting connections, which indicates that the issue is related to your internet connection, local network, or your local computer itself."
Obviously, if we are all having the same problem, its not limited to a single computer.
I can still access the itunes store and make purchases via the ipod.
Apple---you might want to listen to your customers--we are having problems with YOUR itunes product.
Currently Being ModeratedAug 14, 2011 8:23 PM (in response to darrinfromhouston)
Darrin, I can't believe the Apple people just answer this problem with blanket answers and send people
on wild goose chases for the answer. Try this:
Start>>>>>>All Programs>>>>Accessories>>>>>right click on Command Prompt (choose
Run as Administrator) type in Netsh winsock reset
Restart your computer>>>Open iTunes>>>>try the store again.
Currently Being ModeratedAug 14, 2011 8:26 PM (in response to darrinfromhouston)
PS be sure to hit Enter after you type Netsh winsock reset in the Command Prompt line, then restart.
Currently Being ModeratedAug 15, 2011 8:48 AM (in response to edgravel)
This worked for me also. Wonder why the Apple imbeciles can't figure this out and keep blaming users for this problem caused by their update.
Currently Being ModeratedAug 15, 2011 12:19 PM (in response to Daedalme)
I have tried all the suggestions here but STILL CAN NOT go to the itunes store on Windows 7 since the new version came out.....when is APPLE going to get this fixed?