Profile Manager not starting anymore on Lion

Question

Level 1

24 points

Profile Manager not starting anymore on Lion

I recently had the bright idea to change my server's hostname and my admin password on the same day (don't ask) and things have been pretty wobbly since then. After going over each entry in the Keychain to change the password, I'm still having some issues with the Profile Manager. I had profiles created under the old hostname (with devices associated to it). I deleted the profiles from my various devices hoping to re-associate them with the new hostname but the Profile Manager won't start anymore, or rather will show as running but really, it timed out.

I know people have been have been having issues with postgres but everything was working fine under the old hostname so I'm not sure that's the same problem. Thanks for the help.

Aug 13 09:51:52 helios servermgrd[90]: servermgr_postgres: waiting for postgres to respond
Aug 13 09:52:30 helios com.apple.devicemanager[16820]: DEBUG: Initializing DeviceManagerDaemon with ports 3320,3321,3322,3323,3324,3325 (physmem = 5GB)
Aug 13 09:52:30 helios com.apple.devicemanager[16820]: DEBUG: Making sure Rails is configured properly
Aug 13 09:52:30 helios com.apple.devicemanager[16820]: DEBUG: Running rake command: /usr/bin/rake db:migrate
Aug 13 09:52:31 helios com.apple.launchd.peruser.70[16834]: Background: Bug: launchd_core_logic.c:3063 (24984):3
Aug 13 09:52:31 helios com.apple.launchd.peruser.70[16834]: Background: job_mig_intran() was confused by PID 16750 UID 70 EUID 70 Mach Port 0x1a07: 
Aug 13 09:52:31 helios com.apple.launchd.peruser.70[16834]: Bug: launchd_core_logic.c:8528 (24984):3: j != NULL
Aug 13 09:52:31 helios sandboxd[16830] ([16827]): ruby(16827) deny file-read-metadata /private/var/folders/zz/zyxvpxvq6csfxvn_n00000vm00006x
Aug 13 09:52:32 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:52:32 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:52:34 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:52:34 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:52:34 helios sandboxd[16830] ([16827]): ruby(16827) deny mach-lookup com.apple.distributed_notifications@1v3
Aug 13 09:52:36 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:52:36 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:52:38 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:52:38 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:52:40 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:52:40 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:52:42 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:52:42 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateDevices (20100225003807)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateEmailKnobSets (20100226010444)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateUsers (20100303214947)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateWebClipKnobSets (20100303223617)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateRestrictionsKnobSets (20100303223810)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateLdapKnobSets (20100303223914)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateCalDavKnobSets (20100303224035)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateCalSubKnobSets (20100303224314)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateScepKnobSets (20100303235704)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateApnKnobSets (20100304000230)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateExchangeKnobSets (20100304000404)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateWifiKnobSets (20100304000926)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateCertificateKnobSets (20100304233616)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateVpnKnobSets (20100304234049)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateDockKnobSets (20100305002947)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateFinderKnobSets (20100305223616)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateUserGroups (20100317233008)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateTasks (20100322225845)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateDataFiles (20100422224508)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateProfiles (20100510203627)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateMembersProfiles (20100510220318)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateKnobSetsProfiles (20100510220334)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateDeviceGroups (20100510222436)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateGeneralKnobSets (20100518204147)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreatePasscodeKnobSets (20100518204156)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateProvisioningProfiles (20100609232301)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateMcxKnobSets (20100615210803)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateSettings (20100617233207)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateEnetAddresses (20100708220118)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateCardDavKnobSets (20100723165735)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateIchatKnobSets (20100804174836)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateDirectoryKnobSets (20100909181713)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateInterfaceKnobSets (20101022202242)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateSecurityKnobSets (20101022202251)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateSessions (20110120211636)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateSoftwareUpdateKnobSets (20110129135100)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreatePrintingKnobSets (20110129183610)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateApplicationsKnobSets (20110129183821)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateMediaAccessKnobSets (20110129183919)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateMobilityKnobSets (20110129184019)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateLabSessions (20110131082411)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreatePrinters (20110131153902)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateSystemApplications (20110132160137)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateLoginWindowKnobSets (20110202142954)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateWidgets (20110224125749)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateLoginItemKnobSets (20110228082620)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateAutoJoinProfiles (20110299999999)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateMacRestrictionsKnobSets (20110329155119)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateEnergySaverKnobSets (20110402120909)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateParentalControlsKnobSets (20110404133805)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to SettingsAddServerHostname (20110407154640)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to ProfilesAddIsSystemLevel (20110407155130)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to DropApplicationsKnobSets (20110407155300)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to DropMediaAccessKnobSets (20110407155330)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to DevicesAddEthernetmac (20110421100355)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to SettingsAddCodeSignCertRef (20110426131700)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreateCfprefsKnobSets (20110426150013)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to SettingsUpdateCodeSignCertRef (20110428103150)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to InterfacesAddSecurity (20110502140408)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to CreatePrivacyKnobSets (20110506085644)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to SettingsAddIsOdCaRooted (20110512141100)
Aug 13 09:52:44 helios com.apple.devicemanager[16820]: Aug 13 09:52:44 myserver.mydomain.com ProfileManager[16831] <Info>: Migrating to LabSessionAddPendingOdUserGuid (20110520135430)
Aug 13 09:52:44 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:52:44 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:52:45 helios com.apple.devicemanager[16820]: (in /usr/share/devicemgr/backend)
Aug 13 09:52:46 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:52:46 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:52:48 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:52:48 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:52:50 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:52:50 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:52:52 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:52:52 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:52:54 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:52:54 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:52:56 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:52:56 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:52:58 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:52:58 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:53:00 helios servermgrd[90]: servermgr_devicemgr: response statusCode: 0
Aug 13 09:53:00 helios servermgrd[90]: servermgr_devicemgr: waiting for devicemgr to respond
Aug 13 09:53:02 helios servermgrd[90]: servermgr_devicemgr: Timed out trying to confirm devicemgr is responding.

Mac mini, Mac OS X (10.7), Server Edition

Posted on Aug 13, 2011 10:05 AM

Reply

Answer 1

Aug 14, 2011 12:16 AM in response to tbertran

Try this in Terminal.app:

cd /etc/apache2/sites

sudo -s # become admin--you will have to enter your password here

rm 0000_any_443_.conf

cp 0000_any_80_.conf.default 0000_any_80_.conf

cp virtual_host_global.conf.default virtual_host_global.conf

exit # go back to being a normal user

Then go back to Server.app and restart your services.

Reply

Answer 2

tbertran Author

Level 1

24 points

Aug 14, 2011 1:20 PM in response to mindcrime

Patience not being one of my traits, I went ahead and reinstalled Lion Server. All good now. I hope your answer helps other people.

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Answer 3

Sep 8, 2011 4:27 AM in response to tbertran

Here you go:

Run the scripts that you will find in

/System/Library/ServerSetup/CommonExtras/PostgreSQLExtras/

I was concerned this may lose profile data but pleasantly surprised that all was left intact and now running fine.

Although likely not needed, as always have a backup just in case so you can roll back if required.

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Answer 4

ajeetb

Level 1

0 points

Sep 9, 2011 3:26 AM in response to tbertran

How would you go about reinstalling lion server?

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Answer 5

tbertran Author

Level 1

24 points

Sep 9, 2011 8:38 AM in response to ajeetb

First, you have to reinstall Lion (client) using either the newly released USB stick, or from your own installer or install Snow Leopard and upgrade to Lion.

Then just install Server.app like you did the first time from the App store.

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Answer 6

Oct 17, 2011 6:47 AM in response to mindcrime

Just wanted to say that mindcrime's answer helped fix my 'Timed out trying to confirm devicemgr is responding.' issue. I was trying to get a munki server setup on the same server and it killed the profile manager when I installed passenger. After uninstalling passenger, i was seeing the Timed out trying to confirm devicemgr is responding. message. Even though there was no 0000_any_443_.conf file in /etc/apache2/sites, the other commands got me back up and running.

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Answer 7

Oct 17, 2011 7:11 AM in response to Jason Lund

P.S. If you start getting issues with enrolling devices or some devices can't seem to see the server after the fix, go into 'Server' and re-setup the SSL Certificate for web services.

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Answer 8

Oct 25, 2011 9:52 AM in response to mindcrime

This is great! You helped me fixed my "damaged" Profile Manager. It would refuse to start, but now, it works. Thanks!

BTW, it does seem to be related with changing certificates (SSL). Apple, please fix!!

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Answer 9

Dec 17, 2011 11:23 AM in response to mindcrime

Mindcrime - This sorted me out. Thanks.

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