13 Replies Latest reply: Jul 24, 2012 11:28 PM by Ernest_m
Mark Gunton Level 1 Level 1 (0 points)

Okay, I'm getting pretty freaking PO'd with this problem.

 

I'm running Win XP-64bit, latest iTunes (hacked obviously, because Apple don't support XP 64-bit) and I have a 4G iPod Touch. The second I now own.

Originally, my previous iPod had an issue with the camera, I thought the new software update might fix it, so I (stupidly, it seems) attempted to download it. When I did, it failed and the computer and iTunes completely failed to recognise the iPod. I got a replacement, and that would not sync to iTunes for almost a week. It identified the iPod as a camera, but everytime I tried to select the driver from C:\WINDOWS\system32\DRVSTORE\usbaapl64_EA20A8EBD0BD2DD06333A241F582D3C54BB4E547 /usbaapl.sys, it would just call it 'Apple Mobile Device USB Driver' and iTunes would still ignore it. I had to reinstall my hacked iTunes TWICE to get it to work. Then, when it finally did find the iPod to sync, it automatically started the iPod software update WHICH FAILED AGAIN and now the iPod is back in Recovery Mode and I can't get iTunes to find it to recover it.

I've been through almost every page of the Apple "Support" webpages with no appreciable benefit.

 

Do I need to return yet another iPod for yet another replacement or what?

 

Additional Info: AVG Free anti-virus, Windows Firewall.


iPod touch, Windows XP Pro
  • cool_it_247 Level 1 Level 1 (5 points)

    is the screen black?

  • cool_it_247 Level 1 Level 1 (5 points)

    Well if it is hold the sleep/wake button and the home button at te same time and wait until your ipod touch reboots.

  • Mark Gunton Level 1 Level 1 (0 points)

    The screen has the 'connect to iTunes' screen. I tried the Sleep/Wake+Home reboot option and that did nothing.

  • cool_it_247 Level 1 Level 1 (5 points)

    did you tr dfu mode

  • lllaass Level 10 Level 10 (160,555 points)

    Run diagnostics and come back with the results.

    iTunes for Windows: Gathering and using iTunes Diagnostics

  • Mark Gunton Level 1 Level 1 (0 points)

    I don't even know what 'dfu mode is'?

  • cool_it_247 Level 1 Level 1 (5 points)

    How to use DFU you mode hold sleep/wake button + home button for 10 seconds let go of sleep/wake button and keep holding home buttonl. tell me if it works.

  • Mark Gunton Level 1 Level 1 (0 points)

    Network connectivity test: All tests passed

    CD/DVD Drive tests: All tests passed

    Device Connectivity tests:      iPod Support Service running

                                               iTunes Helper running

                                               Apple Mobile Device running

                                               USB Ports verified

                                               No FireWire ports found

                                               No iPod, iPhone or iPad found (iPod connected)

    Device Sync tests: No iPod, iPhone or iPad found

     

    Diagnostic datadump:

    Microsoft Windows XP Professional x64 Edition Service Pack 2 (Build 3790)

    75V8p 775V88+

    iTunes 10.4.0.80

    QuickTime 7.6.9

    FairPlay 1.12.20

    Apple Application Support 1.5.2

    iPod Updater Library 10.0d2

    CD Driver Not Available

    CD Driver DLL Not Available

    Apple Mobile Device 3.4.1.2

    Apple Mobile Device Driver not found.

    Bonjour 3.0.0.2 (333.2)

    Gracenote SDK 1.9.1.485

    Gracenote MusicID 1.9.1.102

    Gracenote Submit 1.9.1.133

    Gracenote DSP 1.9.1.43

     

    iTunes Serial Number 002DADA00EDF0FD0

     

    Current user is an administrator.

    The current local date and time is 2011-08-13 23:48:52.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

    Video Display Information

     

    NVIDIA GeForce 6600

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    Invalid LowerFilters registry value.

    For more information, click Help.

    **** Network Connectivity Tests ****

     

    Network Adapter Information

     

    Adapter Name:    {99C27ADC-0100-4304-9EBA-310D9472AD59}

    Description:    VIA Rhine II Compatible Fast Ethernet Adapter - Packet Scheduler Miniport

    IP Address:    192.168.2.20

    Subnet Mask:    255.255.255.0

    Default Gateway:    192.168.2.1

    DHCP Enabled:    No

    DHCP Server:    255.255.255.255

    Lease Obtained:    Thu Jan 01 00:00:00 1970

     

    Lease Expires:    Thu Jan 01 00:00:00 1970

     

    DNS Servers:    212.50.160.100

            213.249.130.100

     

    Active Connection:    LAN Connection

    Connected:    Yes

    Online:        Yes

    Using Modem:    No

    Using LAN:    Yes

    Using Proxy:    No

    SSL 3.0 Support:    Enabled

    TLS 1.0 Support:    Enabled

     

    Firewall Information

     

    Windows Firewall is on.

    iTunes is enabled in Windows Firewall.

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was successful.

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2011-08-13 23:21:43.

     

     

    **** Device Connectivity Tests ****

     

    iPodService 10.4.0.80 (x64) is currently running.

    iTunesHelper 10.4.0.80 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    Universal Serial Bus Controllers:

     

    VIA Rev 5 or later USB Universal Host Controller.  Device is working properly.

    VIA USB Enhanced Host Controller.  Device is working properly.

     

    No FireWire (IEEE 1394) Host Controller found.

     

    Most Recent Devices Not Currently Connected:

     

    iPod touch (4th generation) running firmware version 4.3.3

    Serial Number:    DJ6FV419DCP7

     

    **** Device Sync Tests ****

     

    No iPod, iPhone or iPad found.

  • Mark Gunton Level 1 Level 1 (0 points)

    Doing this caused the 'Find New Hardware' interface to come up....

     

    iTunes has detected the iPod!

    Updating and restoring, watch this space!

  • Mark Gunton Level 1 Level 1 (0 points)

    Update: iTunes attempted to update and restore. Unfortunately, it spent fifteen minutes downloading the update only to throw up a 1601 failure error. I read up what it might be and killed both AVG and Win Firewall. Tried again. another 1601.

     

    I'm seriously considering getting rid of iTunes and iPod and using a less troublesome mp3 player.

  • Mark Gunton Level 1 Level 1 (0 points)

    Anyone?

  • lllaass Level 10 Level 10 (160,555 points)

    If you have a good backup on your computer I would try to restore the iPod on another computer and then restore from backup on your computer.

  • Ernest_m Level 1 Level 1 (0 points)

    I had the same problem with mine, Yes hacked. This is what i did. Go to devices and printers in the start button. It should say "Apple iPod in Recovery Mode" Click that device.