Network connectivity test: All tests passed
CD/DVD Drive tests: All tests passed
Device Connectivity tests: iPod Support Service running
iTunes Helper running
Apple Mobile Device running
USB Ports verified
No FireWire ports found
No iPod, iPhone or iPad found (iPod connected)
Device Sync tests: No iPod, iPhone or iPad found
Diagnostic datadump:
Microsoft Windows XP Professional x64 Edition Service Pack 2 (Build 3790)
75V8p 775V88+
iTunes 10.4.0.80
QuickTime 7.6.9
FairPlay 1.12.20
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver not found.
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 002DADA00EDF0FD0
Current user is an administrator.
The current local date and time is 2011-08-13 23:48:52.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 6600
**** External Plug-ins Information ****
No external plug-ins installed.
Invalid LowerFilters registry value.
For more information, click Help.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {99C27ADC-0100-4304-9EBA-310D9472AD59}
Description: VIA Rhine II Compatible Fast Ethernet Adapter - Packet Scheduler Miniport
IP Address: 192.168.2.20
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers: 212.50.160.100
213.249.130.100
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-08-13 23:21:43.
**** Device Connectivity Tests ****
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (4th generation) running firmware version 4.3.3
Serial Number: DJ6FV419DCP7
**** Device Sync Tests ****
No iPod, iPhone or iPad found.
