iPod touch can't restore

Question

Level 1

4 points

iPod touch can't restore

My 4th gen, 64 gb iPod touch will not sync nor will it "restore." When I plug it to sync, iTunes says "cannot restore this iPod Touch due to Unknown Error. 9" Is this a battery issue or something else. Thanks for any help.

Posted on Aug 13, 2011 9:01 PM

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Answer 1

Mac-Medic

Level 6

17,301 points

Aug 13, 2011 9:07 PM in response to MikeDallos

Sounds like a hardware/USB issue.

http://support.apple.com/kb/TS3694#error9

Basic troubleshooting steps

17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

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Answer 2

MikeDallos Author

Level 1

4 points

Aug 13, 2011 9:37 PM in response to Mac-Medic

I've had some issues with the old iBook's battery and power supply that I use to sync my devices. Maybe I should de-authorize it and sync on my new iMac instead. All of my files are on it also. What do you think?

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Answer 3

MikeDallos Author

Level 1

4 points

Aug 14, 2011 9:02 AM in response to Mac-Medic

I tried restoring my iPod on my desktop (rather than my laptop) in case it was the "hardware" issue you suggested, "MacMed," however, I got the same error message. "Could not restore this iPod due to an unknown error. 9" Is it a logic board problem? By the way, I mis-identified the iPod in my original post. It is a 3rd gen, 64 gb model.

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