2 Replies Latest reply: Aug 16, 2011 12:11 PM by Harold Whitfield
Harold Whitfield Level 1 (0 points)

My iOS devics are not showing up in iTunes.  They are running the latest iOS updates.  They do not show up with iPhoto or finder either, the icon on the devices shows the battery level and the words "not charging".  I have looked through forums that have said to uninstall and reinstall iTunes and I cannot seem to do this in Lion.  I have verified and repaired disk permissions in the hope that something got jacked up and it did me no good.  Any suggestions?

iMac 24" MacBook Black, Mac OS X (10.5.4)
  • Colin Robinson Level 6 (8,315 points)

    You may be missing the iTunesHelper? Check your login items and if it's missing this should put it back:


    1. Go to your Applications folder, show by icons, and select iTunes.

    2. Use the Gear icon on the tool bar to get to Show Package Contents

    3. Open the Contents folder with a double click

    4. Now do the same with the MacOS folder

    5. Locate the iTunesHelper icon.

    6. Now open up your System Preferences.

    7. Select Users & Groups and for your account click the Login Items tab.

    8. Back to the iTunesHelper icon, drag it to the Login Items window.


    Screen Shot 2011-08-04 at 20.48.57.png




    Colin R.

  • Harold Whitfield Level 1 (0 points)

    I did that Colin, and I was missing the iTunesHelper app, it did not fix my problem though.  Same issue.  I did watch while the iMac rebooted and noticed that I am charging while booting but once Lion comes up it goes back to the "not charging" message.