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Can not connect to the iTunes Store from within the iTunes program on my PC. Using iTunes 10.4 on a XP Sp3 system. Everything worked fine until a few days ago. Now the iTunes Store (Store) will not open. Tried rollback, disabling firewall, anti-virus etc. Not working. iTUnes Diagnostic says I can connect to the net but the screen remains blank, except "No connection to firmware update server" is listed in the Diagnostic.
Check this thread out -> iTunes Store not loading on iTunes.
You might be able to fix it by running "netsh winsock reset" from the command promp.
Tried it and nothing changed. Cannot get the Store to open while in iTunes. My iphone 3g and access the Store thru wi-fi on my home network, so the network is not the problem either. Even the Diagnostic says the it connects to the net ok, but it doesn't show in the iTunes app. when I try to open it. Any other suggestions? I'm at wits end.
I have been having this issue for the past several days. I didn't change anything (that I know of) to make this happen. I do know that since itunes 10.4 was released, I have been having itunes crash on me very often. I have been able to get to the store now. What did I do? Well, after following about all the advice in these forums, I tried something else. I have NetNanny installed on my machine and went into the options to make sure that the itunes app was not being subjected to NetNanny. After I added itunes to that list, I was able to get to the store. I also made sure that the store's URL was on the 'OK' list in NetNanny.
~David
That being the case... Have a Look here Re Firewalls... Net Security...
My issue does not seem to be with security software, firewalls or anything of that sort. The last iTunes Diagnostic I ran says that it can connect to the Store and that all the connections were open. But when I click iTUnes Store in the iTunes program it does nothing, a blank page, so what gives. The program says it can connect but won't show it on the screen. Can't buy anything from the Store now, maybe a good thing. I'll just use Amazon and the Android market on my new Android phone.
I have the same problem, since updating iTunes. I am using Widows 7 on my pc and Windows xp on my laptop both have same problem. tried 3 deferential routers from 3 accounts with no luck.
I just posted this same problem at the top of the page. This just started for my about 2 days ago. I've uninstalled - reinstalled. All with no luck. I'm Window 7 on my Dell laptop.
glennfromlas vegas wrote:
My issue does not seem to be with security software, firewalls or anything of that sort. The last iTunes Diagnostic I ran says that it can connect to the Store and that all the connections were open. But when I click iTUnes Store in the iTunes program it does nothing, a blank page, so what gives. The program says it can connect but won't show it on the screen. Can't buy anything from the Store now, maybe a good thing. I'll just use Amazon and the Android market on my new Android phone.
Are you running anti virus or firewall software on your computer?
Can you copy and paste the iTunes Diagnostic results in the thread?
Yes, I am running AVG Anti-Virus Free and was using Comodo Firewall. Uninstalled everything, iTunes Store still would not appear. Now using AVG and Windows Firewall, still can not get Store to come up. Diagnostic follows:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
GATEWAY 831GM
iTunes 10.4.0.80
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 0012ABA010AA0F38
Current user is an administrator.
The current local date and time is 2011-08-16 18:21:15.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Radeon HD 3400 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.4.0.80 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {11221FB9-2BC2-4E8D-A170-06A6BEBCCB07}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.0.103
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Aug 16 17:24:27 2011
Lease Expires: Tue Aug 23 17:24:27 2011
DNS Servers: 192.168.0.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-08-16 18:19:43.
Ran another test today an hour or so ago, same result except "Connection attempt to firmware up......" failed.
Your computers problem is probably related to Apple Application Support 2.0.1.
Try uninstalling Safari, QuickTime, and iTunes (along with related components). Then just reinstall the latest version of iTunes, without installing downloading and installing Safari or QuickTime seperately.
See this Apple document for help removing the apps -> Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Whatheck: Did this 2 days ago (Mon) when I reinstalled iTunes 10.4.80 for the 3rd time. Used Revo Uninstaller to remove the 2nd installement ,took a while, it found over 8k files, then reinstalled one package of itunes, no safari or quicktime separately. Is this what u r advising?
glennfromlas vegas wrote:
Whatheck: Did this 2 days ago (Mon) when I reinstalled iTunes 10.4.80 for the 3rd time. Used Revo Uninstaller to remove the 2nd installement ,took a while, it found over 8k files, then reinstalled one package of itunes, no safari or quicktime separately. Is this what u r advising?
I suggest removing iTunes and Apple Application Support using the Control Panel. And then reinstalling iTunes only from the apple.com/iTunes/download. This will remove Apple Application Support 2.0.1 and revert to pre 2.0.1, which may not have conflicts on your system.
If it still has the problem after downgrading, you'll want to take a look at the article AnaMusic posted.
WHATHECK: You the man. Did what you suggested, work fine now. iTunes Store fired right up. THank you very much, a few less grey hairs. CARRIEHAMPTON75, you out there? Try this feed from Whatheck. Worked.
See my last thread. Suggestion worked for me.
Cannot connect to the iTune Store from within iTunes.
