Previous 1 7 8 9 10 11 Next 230 Replies Latest reply: Mar 24, 2015 4:20 AM by Robert Sturgess Go to original post Branched to a new discussion.
  • wendyjo17 Level 1 Level 1 (0 points)

    i haven't read all of posts in the 8 pages before me, but need to take a stand for Outlook users in case it hasn't been addressed.


    this EXACT thing happens in Outlook

    I have had my mac book pro for 4 weeks .. and was going looney over this issue.


    plain text or html .. didn't matter.. pasting anything behind existing text, went on the line above


    I honestly didn't believe that deleting my signature would fix it, but it did !!



    I will call applecare tomorrow to get on the bandwagon, but i am so thankful to find it isn't a fig newton of my imagination that this was happening.



    whoever figured that out.. thank you!

  • OGBRD Level 1 Level 1 (0 points)

    The problem for me was, when I would want to paste something where my curser was, it would end up on the line above. I did not want to delete my signature or adjust it in any way just for this "C&P" problem (like I have read in some posts), so what I now do is, I hit the space bar a few times, highlight the "empty spaces", and paste it over the "empty spaces". Problem solved.


    For example:


    Beginning of email

    1) Today we contacted this company - website here (In bold is where I wanted to paste what I had copied)


    Problem with copy and paste within email

    website here (this is where it ended up)

    1) Today we contacted this company -



    1) Today we contacted this company - "       " (hit the space bar a few times for the empty spaces > highlight empty spaces > CMD + V)


    Hope this was a help to anybody who needed it.


    Best Regards,


  • vg3006 Level 1 Level 1 (0 points)

    hello there,


    as all you others posting before,

    I really got some grey hair about this copy-paste-thing.


    seems like it really is something about formatted signatures.


    so you might write email without signature – great idea!

    or take care your signature does not contain any formatted text.


    cmd+shift+T will convert anything to plain text in mail,

    copy and re-insert your signature text into the signature field in settings.


    if you can live with plain text in your signtures, this seems to work.

    try designing something simple...


    best regards,



  • Big Mean Del Level 1 Level 1 (0 points)

    Apple mail is a complete embarrasment and exercise in frustration to use. We'vr played the "Copy Hopping" game for over a year now, since Leopard. That's not all, there has been a bunch of us very vocal on voicing other html issues with This app should be renamed since html under the hood is such a mess.


    In addition to copy hopping inability to edit messages, all the html outgoing message is bloated and messy. When you receive replies back from windows users the html code is all messed, dropped fonts, wierd sizes, wrong emphasis. It can make a complete embarrasment out of any email.


    There is no way to check your html either (very apple thing), however windows XP version of Outlook had a tab where you could look at the html in the message. Nice, clean, concise. If you look at returned html in any message there are hundreds of screwed up tags, duplicates. Bloat beyond belief. It's a collosal mess that surprises me hasn't been looked at earlier.


    I am SO GLAD finally this may get some engineering attention. The two most vital programs on any PC seem ignored by engineering-- Mail and address book (what an opportunity for improvement there too).

  • 3mstrrktek7 Level 1 Level 1 (0 points)

    So, it appears we've all given up on getting this issue resolved with the latest post being almost 2 months ago?


    Anyone hear anything, talked with Apple further, switched from Mac to Windows?!!! (NEVER!).


    I will have to admit that I've almost given up and am just living with EXTREMELY sub-standard capabilities when compared with Apple's general level of quality. Apple really has DROPPED the ball on this one!

  • garethmcclay Level 1 Level 1 (10 points)



    I have got feed back from apple as posted last March:-


    "Hi, I pushed this through Applecare, was escalated to senior engineer. Was able to reproduce the problem & again on a fresh install. The engineer was also able to reproduce the problem. After several weeks, he came back to me to say that it is now with engineering & a fix will be released but he was not able to say when...


    But the more people who report this to Applecare the more priority it will be given..."


    I would imagine that most people will wait to see if this is fixed in Mountian Lion, In the meantime, if you have applecare keep reporting this.



  • 3mstrrktek7 Level 1 Level 1 (0 points)


    Yes, I remember your hopeful posting!

    Just was surprised there has been nothing on this thread for so long.

    Let's see, you contacted in March, so that's more than 3 months ago.

    I suspect this is very very low on apple's list as they are more in tune with ipad, iphones, and such.

    Also, from the posts it sounds like this problem is perhaps mostly related to some 3rd party application that apple uses to integrate (ha!) with mail and allow the signature's html formatting, etc.


    Basically, I'm going to be a prophet and predict that this never gets resolved!

    Okay, I know, I'm being a pessimist!

    I even sent a fairly detailed email about this to macworld - via several different avenues on their website ..... never heard anything whatsoever from them.

    Guess everyone is more interested in the latest gadget versus whether their "innards" work correctly!


    Where's Steve Jobs when you need him!

  • David Jenner2 Level 1 Level 1 (0 points)

    As the originator of this thread, I too am disappointed that this has not been addressed. I also feel doubtful that it will be fixed in 10.8. I guess a few readers of this might even be beta testing Mountain Lion and they could test and report back and let us know if the problem still exists... I won't be holding my breath!


    I really don't know what else can be done, collectively it seems we've done more than enough to rattle the tech boys cage and maybe it's obvious that this isn't a 'serious' enough issue for them to spend time fixing. Do you know the sad thing is, this problem has affected my attitude to cut and pasting across other apps. I now worry that the text isn't going to paste where I expect it in TextEdit, InDesign even if I were to do it within this posting. I can see I'm gonna need therapy for this in later life!


    Unfortuntely I don't have AppleCare so this forum is my only hope, all I can do is keep tabs on fellow crusaders who might just make a break through... come on guys, one of you must be able to fast track this through to Scott Forstall or Tim Cook?

  • TotoroO Level 1 Level 1 (0 points)

    I too feel the insanity and disappointment because of the font and text placement issues with Mail. I use the Mail app and my MacBook Pro for business, and the email thing has embarrassed me on multiple occasions. I peruse all the various Apple or Apple-related forum sites, monitoring what others have done to search for a solution (I've been doing it now every 3 months for the past 2 years since I converted to Apple from Windows).


    I've tried third-party font apps, and I even tinker with Mail directly as much as it allows. Nothing works well. I end up changing the fonts manually for my signature and content so the sender sees what I intend, but it's still much too manual. And I invariably forget to do it or make a mistake since I fire off so many emails throughout the day.


    I'm left with poor presentation because of a poorly designed Apple product. Mail reflects little of Apple's image as a company obsessed with elegance and simplicity. Sloppy (i.e., sloppy coding, sloppy design, sloppy execution, sloppy presentation, etc.) is the only word that comes to mind.


    I've also contacted Apple support. I invariably have to educate the person at the other end. And I ultimately do accomplish this education, but I get nothing in return other than lost time.


    I only write this to you all to show my empathy...

  • 3mstrrktek7 Level 1 Level 1 (0 points)

    Dittos to TotoroO!

    I guess I'll stick up for Apple a bit though, at least from what I've learned on this forum and that is that this is a problem created from the HTML "coder"? that Apple uses from a third party program. I think it is internet based, which may mean that every time we send a "glorified" signature email it has to go look for this program to compile it correctly (and isn't). ........ I'm not sure and may be way off.


    Can anyone confirm this.


    I too have applecare, but from the responses I've heard from on here, am discouraged at wasting my time. It does indeed seem that apple "genius's" are more intent on working on iPad's, iPhones, and such.

    Seems like if one of their engineers just took and hour to look at this they could figure out what the problem is!

    Heck, I'd probably pay the $100-$200 for that hour if they could fix this STUPID UNNECESSARY problem!!!!!

  • 3mstrrktek7 Level 1 Level 1 (0 points)


    Did you find out anything from applecare?

    Yours was the first time I heard this was happening on a different program!

    That would seem to point definitely to an outside program that apple is using to do these "signatures".


  • TotoroO Level 1 Level 1 (0 points)

    I read about this external process on a thread once too. Third-party or otherwise, it still goes back to Apple's apathy. But yeah! I would happily chip in some cash given all the time I've wasted. There's that funding site that's popular now, Apple should post a "Make Mail Good" project there and we will fund it!!!


    I did attempt moving to another app, leaving Mail at one time. But this made my setup with my other Apple apps painful. Everything just feels so fragile with my email, calendars and contacts, and now I'm quite gun shy when it comes to spending any more time on this. Good luck out there.

  • wendyjo17 Level 1 Level 1 (0 points)

    unfortunately, i was told that it would be considered an outlook issue..

    i tried to point them to this thread, but i have never been able to get one of their reps to go to the forums for anything..

    so honestly, i gave up trying .

    the problem still exists, but my standard phone support has expired and I'm not convinced the $400 to extend it is worth it when i seem to get more support here.

    i'm game for getting back in the fight via email though..

    if someone could point me to a free screen recorder for mac .. (like camstudio for pc) i will post it somewhere for reference..





  • 3mstrrktek7 Level 1 Level 1 (0 points)

    This is discouraging to say the least.


    I'm wondering what apple would do if we all put togeher something like a youtube video or something that might get some attention?


    Any ideas?


    Wondering if MacWorld is interested in talking about this?


    Just some "desperate" thoughts!

  • garethmcclay Level 1 Level 1 (10 points)

    Hi - use Quicktime that ships wth OSX - File / New Screen Recording

Previous 1 7 8 9 10 11 Next