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App store frozen

20200 Views 11 Replies Latest reply: Nov 4, 2013 3:38 PM by Strangedude2112 RSS
Jason1609 Calculating status...
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Aug 19, 2011 1:08 AM

This morning I downloaded an app, it installed fine, but now when I go back to the App Store it is stuck in that App's info page within Featured. I can get into all the other parts of the App Store, but when I go back to the Featured tab it's stuck in the App I downloaded. I have tried restarting the phone, no difference, any suggestions?

  • Eric Ross Level 6 Level 6 (11,650 points)
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    Aug 19, 2011 1:13 AM (in response to Jason1609)

    Try going into the settings>store and then click your Apple ID then select sign out then sign in again. 

  • Eric Ross Level 6 Level 6 (11,650 points)
    Currently Being Moderated
    Aug 19, 2011 1:32 AM (in response to Jason1609)

    Double click your home button to access the multi-task screen and then go to the app store icon hold your finger on the app until it starts to wiggle and a red minus sign show up in the upper left corner tap the red minus sign to close the program then check it. 

  • calebfromevergreen Calculating status...
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    Aug 19, 2011 7:29 AM (in response to Jason1609)

    I am having the same exact problem. It started last night at 11.00pm I refuses to let me see the featured tab it's just stuck on one apps info with no button to go back.

    If you figure it out please let me know. I'll do the same. Think I might call apple care.

  • calebfromevergreen Level 1 Level 1 (10 points)
    Currently Being Moderated
    Aug 19, 2011 9:43 AM (in response to Jason1609)

    Ok if you haven't already figured out the fix here's how to fix it.

    Go to settings / General / Reset / Reset all settings this will NOT delete anything, But it will change clicking of the keyboard, location services, clicking of on and off, home and lockscreen pictures.

    But it does fix the app store. The ipod will go to apple screen and have a bar under it after the bar loads the ipod will turn off, turn back on. it may show another bar under the apple no worries it will still just turn on.

    There you go app stores fixed all you have to do is set some setting back the way you like them.

    And hey no need to go through a restore!

  • d40488 Calculating status...
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    Aug 23, 2011 2:38 AM (in response to calebfromevergreen)

    This solution worked for me. Thanks!

  • bethanmai Calculating status...
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    Dec 24, 2011 7:16 PM (in response to calebfromevergreen)

    Just read your solution to frozen app store......many thanks .....just saved Christmas !!!!!!!

  • CJB66 Calculating status...
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    Mar 8, 2012 5:35 AM (in response to Eric Ross)

    thanks Eric worked like a charm

  • Steelcowgirl Calculating status...
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    Mar 20, 2013 9:56 AM (in response to Eric Ross)

    This solved my problem!

    iPad 2, iOS 6.1.3
  • Strangedude2112 Calculating status...
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    Nov 4, 2013 3:38 PM (in response to Jason1609)

    Going to try this

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