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Blank screen instead of App Store

5203 Views 28 Replies Latest reply: Nov 20, 2011 6:48 AM by Bobbby RSS
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anton.zujev Calculating status...
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Aug 19, 2011 4:01 AM

iTunes Store loads anything except for the App Store. I can go to Music, iTunes U, Books, etc, but instead of the App Store I just get a blank screen. At the same time - such links as the iTunes Hall of Fame or specific categories open correctly. What can I do about that?

iTunes 10.4, Windows XP Pro
  • Ex_Brit Level 1 Level 1 (75 points)
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    Aug 19, 2011 4:13 AM (in response to anton.zujev)

    I was getting that but only with the Purchased (Apps) screen and apparently the latest update to Quicktime is to blame.  I believe Apple are aware of it but you might want to contact them to give them a push.

    iPad 2, Click 'Like' if I helped ;-)
  • Eihcet Calculating status...
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    Aug 19, 2011 8:10 AM (in response to Ex_Brit)

    Same problem here, tried restarting, then rebooting pc, then clearing cache and resetting settings in IE.  So far no dice.  Itunes diagnostics says secure link to itunes failed.  Haven't made any security / firewall changes on my PC so assume it's a problem on the apple side. 

  • GavMackem Level 1 Level 1 (15 points)
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    Aug 19, 2011 8:45 AM (in response to anton.zujev)

    identical issue here on 64 bit windows

  • Gerry126 Calculating status...
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    Aug 19, 2011 9:01 AM (in response to anton.zujev)

    Same issues with Vista 64 bit on Itunes 10.4.0.80.

     

    Installed Itunes 10.4.0.80 on a clean Windows7 PC and it worked fine, so its not a fault with App Store.

     

    Maybe it's something specific to Vista?

  • RolandGarza Calculating status...
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    Aug 19, 2011 9:05 AM (in response to anton.zujev)

    Same problem here. I can get to the app store on iPhone but not on WinXP PC

  • Ex_Brit Level 1 Level 1 (75 points)
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    Aug 19, 2011 9:15 AM (in response to RolandGarza)

    I'm using Vista Ultimate SP2 x64 and yesterday had the blank page issue on the Purchased Apps page but after completely uninstalling everything 'Apple' and after a reboot & reinstalling, it works OK.

     

    The installer however installs Quicktime one version back, I think that has something to do with it.  For now I have blocked QT 7.7 update.

     

    There's another thread on a similar issue here: https://discussions.apple.com/thread/3216759?start=0&tstart=0

    iPad 2, Click 'Like' if I helped ;-)
  • Merthade Calculating status...
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    Aug 19, 2011 9:27 AM (in response to anton.zujev)

    Same here. Keeping fingers crossed for a fast fix.

    P.S. Using windows 7

  • Eihcet Level 1 Level 1 (0 points)
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    Aug 19, 2011 11:29 AM (in response to Merthade)

    So the problem is with an update to Quicktime.  I don't recall installing it but I guess I did.  I'm going to wait for a patch/fix, too much hassle to uninstall/reinstall everything.   Thanks for the info.

  • Ex_Brit Level 1 Level 1 (75 points)
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    Aug 19, 2011 11:34 AM (in response to Eihcet)

    It appears to be in my case and the others on that link I gave, but you all might want to contact Apple Support about this as it seems to be a tad more serious than just one small part of iTunes.

     

    It was QT update 7.7 that did it in our cases.

    iPad 2, Click 'Like' if I helped ;-)
  • Merthade Level 1 Level 1 (0 points)
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    Aug 19, 2011 12:27 PM (in response to anton.zujev)

    Got boored waiting on apple. Tried it out. Uninstalled everything apple, then downloaded quicktime 7.6.9 (the newest being 7.7) it included itunes with it. Everything is working again. Had all my library still intact. Took only 10 minutes but I was multitasking, so it could take you only 5 minutes. Cheers!

  • vidjoe Calculating status...
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    Aug 19, 2011 1:39 PM (in response to Merthade)

    Just delete everything apple and download new itunes fixed on Win 7 64 Bit

  • Denise Woodcock Calculating status...
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    Aug 19, 2011 1:49 PM (in response to vidjoe)

    Last download of QT that I did was a couple of weeks ago and App store was fine until tonight so not sure it is QT related.  I downloaded several app updates 24 hours ago and browsed the store.

     

    I'd suggest not doing anything for a while and seeing if it is just a temporary problem.  The App store can be accessed with an iPhone (and presumably an iPod touch).  Im' Windows 7 64 bit on PC, and tried also with netbook which is windows 7 32 bit.

     

    Is anyone with a Mac having the same problem?

     

    EDIT - just checked the Mac section of the forum and no-one so far mentions this problem.

  • Ex_Brit Level 1 Level 1 (75 points)
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    Aug 19, 2011 1:47 PM (in response to vidjoe)

    I trust you mean uninstall.

     

    Actually downloading iTunes gives you the version 1 back of Quicktime as I think I already said (maybe in that other thread), that's why things start working.

     

    It installs version 7.6.9 whereas 7.7 is the newest one.

    iPad 2, Click 'Like' if I helped ;-)
  • max168 Calculating status...
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    Aug 20, 2011 9:10 PM (in response to Ex_Brit)

    I just set up my computer with new installation. Sigh... Shall wait for update, hopefully not too long...

    Running Windows Vista home

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