Out of a sudden, many conversations deleted from my Viber in my ipod, I didnt update or format my device. and after that I tried to communicate with the same contacts
their sms deleted, viber didnt work,
I can write but not sending, and when they write me back, i can see there is a new sms from them but i cannot read it. it shows me blank page.
I really need my sms history back if there is anyway.
Thank you so much
iPod touch, iOS 4.1
Unfortunately not 😟
As we have committed to our users, we do *not* keep or store our users' chat history in our servers (which is a good thing), and that is why retreiving the messages will not be possible.
We are ware of the inconvenience caused, and we are terribly sorry for the loss of the message history 😟
update it to the new version. tell me what will happem with u
Hi @sam-rt
This is a member of the Viber Development Team.
We actually haven't encountered such a problem before. It sounds as though you simply reinstalled your Viber app. Once you do that, your call log and message history is deleted, and unfortunately it can't be retrieved.
Do you remember if you might have reinstalled it by accident?
I am 100% sure I didnt reinstall anything that time, I tried to update it and I couldnt, even when I found the problem, I spent days trying hard to look for my messages without doing anything, because am afraid i will loose them.
2 days ago (before seing ur message) , I gave up, because the problem started more than a week ago and I need the program, so I delete it and reinstall it again, and it works well now.
I depend on the program on most of my calls
Thanx
I tried to do so but I couldnt.
BTW not all the conversations deleted, many of them only, but not all. and the log was not deleted, its only I counldnt send or read sms I received.
Hello,
I have exacly the same problem !
since the last Os upgrade, all my Viber messages (conversations) are erased every time I switch off and on my iPhone. It's very annoying, I need to keep most of my messages !
Please could you solve this problem ?
@sam-rt - as we said, this problem is not familiar to us. From the way you describe it, it sounds as if once you uninstalled and reinstalled Viber, everything has been working fine. Is this really the case?
@dcombes - unlike sam-rt's problem (with the older versions of Viber), the problem you are describing (in iOS5 with the latest version of Viber installed) is known to us and we have actually already fixed it. The new fixed version will be available hopefully within the next several days on AppStore (Viber 2.1.2).
Thank you very much for your answer.
I look forward for the next upgrade
Denis
Have IOS 5 on 3GS. Every time I turn on/off I get messages deleted. Fix as indicated does not seem to be in. Any ideas when likely
See 307 am message. Still deletes on turn on/off. Is this likely to be fixed..
@Nambatri - we are aware of this issue and it should be resolved in our upcoming new version - Viber 2.1.3 (Should be available in AppStore within the next several days).
We would appreciate if you could report back to us whether or not the problem has been fixed for you in that new version.
@theViberTeam - when the new upgrade is made available, will the messages that have been lost be restored? I have some very, very extremely important messages that have been deleted and it is quite vital I retrieve them, however that may be.
When does the upgrade come out? you post said a few days, but it has been longer. I love Viber, but today I just lost all my text messages and they were important. Although Viber is free, I would have been willing to pay if I knew I was going to lose all my messages 😟 And I advertise for you. I tell anyone with an iPhone if they dont have viber, they should get it because it rocks....well it did before my texts got deleted!
@superpimp - you are absolutely right, and we apologize for the inconvenience that's still being caused.
The reason for the delay is our will to include more fixes, so other users with different problems aren't neglected. We are doing our best so it is ready soon, and all problems are solved.
Once we have updates, we will certainly post it on our Facebook page for our users to see.
Viber. conversations deleted
