Q: Itunes App Store White Screen

My App store is coming up as a white screen in my Itunes, all of the other stores work fine this is the only issue. does anybody know if the App store is down?

Thanks

Posted on Aug 19, 2011 1:42 PM

I have this question too

Solved

JVXB

Level 1 (50 points)

GOT IT TO WORK. I used the instructions from this post.

https://discussions.apple.com/message/15849895#15849895

Solution:

"Use the Control Panel to uninstall iTunes and related software components in the following order. Then, restart your computer.

iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Safari"

I didn't backup anything, nor did I de-authorise and sign out. Please consider backing up your files, though, just in case.

Here is the MOST IMPORTANT STEP. Do not install either Safari or the newer version of Quick Time. I have never installed Safari, so that's a moot point for me.

Install the older version FIRST, after having done all the steps above and rebooting your system.

Please note that it has a security flaw, which obviously was fixed in the 7.7 update, but if you are desperate to see your Purchased items, and App Store again, this is the only way to do so, that I've found until Apple comes out with a fix.

Then go to:

http://www.apple.com/itunes/download/

Download the latest iTunes (10.4) which also comes with QT 7.7. But since you have the older version, it will not update it. NOTE: When installing iTunes, make sure you uncheck all the "Update automatically" options.

I rebooted my computer just in case, launched iTunes with my heart in my mouth, and there it was. The App Store! And my "Purchased" items in the iCloud.

YAY! Good luck, everyone.

Posted on Sep 2, 2011 5:25 AM

Q: Itunes App Store White Screen

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Helpful answers

Page 2 of 4 last

by ramalingamfromchennai,

ramalingamfromchennai Aug 20, 2011 11:07 AM in response to goavs18@comcast.net
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Aug 20, 2011 11:07 AM in response to goavs18@comcast.net

i agree gadgetfreaky. Going to wait for sometime, allow apple to fix the bug.
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by steve*,

steve* Aug 20, 2011 1:15 PM in response to JVXB
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Aug 20, 2011 1:15 PM in response to JVXB

Thank you ! It worked!! Finally got the apps store back and goodbye blank screen.
What a rigamorole!
Thanks again
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by RjG.,

RjG. Aug 20, 2011 6:31 PM in response to goavs18@comcast.net
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Aug 20, 2011 6:31 PM in response to goavs18@comcast.net

when do you think they are gonna some up with a way to fix this bug?!?!
its rediculous. i dont wanna sit here and uninstall the program!!! its too much of a hastle...
you have to recopy the songs and apps back to itunes.... PLEASE HURRY WITH THE FIX!!!
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by JVXB,

JVXB Aug 20, 2011 7:08 PM in response to goavs18@comcast.net
Level 1 (50 points)

Aug 20, 2011 7:08 PM in response to goavs18@comcast.net

I'm so happy I could help you, guys!! It was doing my head in, too. And yes, you have to follow the instructions EXACTLY in the order shown, without any shortcuts. But it will work.

I agree with those who, if they are uncomfortable with the procedure, will wait for Apple to fix this, but note that it's been two weeks, going on three, without any QTime update.
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by JVXB,

JVXB Aug 20, 2011 7:12 PM in response to RjG.
Level 1 (50 points)

Aug 20, 2011 7:12 PM in response to RjG.

You shouldn't have to have to copy back everything (apps/music) when reinstalling iTunes. I didn't. It doesn't delete any folder when you uninstall the older iTunes. It's actually very difficult to get rid of iTunes completely -- even with a programme like Revo Uninstaller.
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by dratc,

dratc Aug 21, 2011 9:42 AM in response to JVXB
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Aug 21, 2011 9:42 AM in response to JVXB

thnx buddy.. it workd!!!
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by Kim Gammeltoft,

Kim Gammeltoft Aug 21, 2011 11:21 AM in response to goavs18@comcast.net
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Aug 21, 2011 11:21 AM in response to goavs18@comcast.net

lining up in the que of peps waiting for a fix. I cannot see the complete iTunes store. It just stops loading in the middle of everything.

And today I just got my iPhone 4 and was going to register it and all. And now this.

And even worse: next week I will get my iPad2... and still no store working..
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by gadgetfreaky,

gadgetfreaky Aug 21, 2011 11:22 AM in response to goavs18@comcast.net
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Aug 21, 2011 11:22 AM in response to goavs18@comcast.net

How many of you are also boot camp users? I am wondering if that has something to do with it.
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by Kim Gammeltoft,

Kim Gammeltoft Aug 21, 2011 11:28 AM in response to goavs18@comcast.net
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Aug 21, 2011 11:28 AM in response to goavs18@comcast.net

windows XP on a windows PC here. (with all the needed updates ofc.)
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by PiscesLady,

PiscesLady Aug 21, 2011 2:24 PM in response to goavs18@comcast.net
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Aug 21, 2011 2:24 PM in response to goavs18@comcast.net

Happended to me too. Just a blank screen but only on the app store. My interent is archaic, speed wise, so to uninstall and reinstall will take a 2-3 of hours at least. This is just another in a list of problems I have with Apple ...
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by o0oDeeCeeo0o,

o0oDeeCeeo0o Aug 22, 2011 11:47 AM in response to PiscesLady
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Aug 22, 2011 11:47 AM in response to PiscesLady

Try JVXB's solution in the previous page it does work.

Good luck
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by dvitous2,

dvitous2 Aug 22, 2011 2:43 PM in response to o0oDeeCeeo0o
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Aug 22, 2011 2:43 PM in response to o0oDeeCeeo0o

I wasn't gonna do it out of principle... but I followed the complete uninstall / reinstall procedure, and I'm back in business.
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by ramalingamfromchennai,

ramalingamfromchennai Aug 22, 2011 9:50 PM in response to goavs18@comcast.net
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Aug 22, 2011 9:50 PM in response to goavs18@comcast.net

guys, as i told, the new itunes update solved the problem. Appstore is now visible.
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by JVXB,

JVXB Aug 22, 2011 10:39 PM in response to goavs18@comcast.net
Level 1 (50 points)

Aug 22, 2011 10:39 PM in response to goavs18@comcast.net

Glad my solution has worked out. As Ram said, the new 10.4.1 iTunes update fixes the problem, so hopefully the person who has slow internet connectivity up top can use that instead.

Me, I'm a little gunshy at the moment, and won't update anything.
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by JVXB,

JVXB Aug 22, 2011 10:40 PM in response to gadgetfreaky
Level 1 (50 points)

Aug 22, 2011 10:40 PM in response to gadgetfreaky

I don't even know what boot camp is!
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