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My xbox will not connect to the live service - testing returns an icmp error - can anybody help

My xbox will not connect to the live service - setup as a wired connection - connected to an airport espress which is working. It returns an icmp error - does anybody know how to fix this?

Posted on Aug 21, 2011 1:49 PM

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3 replies

Aug 21, 2011 5:04 PM in response to Larry Gordon

The xbox is connected to the airport express via an ethernet cable and that is connecting to my airport extreme wirelessly. The network works flawlessly for everything else. I did get the xbox to connect to live - not sure why the inconsistancy - it is not a wireless or network issue - the consistent error is ICMP when doing a test network through the xbox.


Hopefully this info helps.

Aug 21, 2011 5:17 PM in response to Larry Gordon

Ok, thanks for clarifying your network configuration with the AX. In this case, the AirPort Extreme Base Station is the most likely "culprit" in getting Xbox Live connectivity.


Unfortunately, the AirPorts are not listed as Xbox Live-compatible routers ... so there is no guarantee using one you will get over either ICMP errors or Open NAT status for Xbox Live!


The following web blog does a great job explaining the NAT issues with Xbox Live! Basically what it comes down to is that although you can get an Internet connection for the Xbox with the AirPorts, you may not get the necessary NAT setting (Moderate or Open) or error-free ICMP for the Xbox Live! on-line game that you want to play. As such, you basically have two options: 1) Create a DMZ (Apple calls this a Default Host) for the XBox or 2) Configure the AirPort for Port mapping to open the required ports to allow Xbox Live! access ... or 3) Use a compatible router.


Option 1 - Create a DMZ

  • AirPort Utility > Select the AEBSn > Manual Setup > Internet > NAT
  • Enable default host at: <Enter the IP Address for the XBox>


Option 2 - Configure Port Mapping


The following ports must be available for Xbox Live to operate correctly:

  • UDP 88
  • UDP 3074
  • TCP 3074


To setup port mapping on an 802.11n AirPort Extreme Base Station (AEBSn), either connect to the AEBSn's wireless network or temporarily connect directly, using an Ethernet cable, to one of the LAN port of the AEBSn, and then use the AirPort Utility, in Manual Setup, to make these settings:


1. Reserve a DHCP-provided IP address for the Xbox 360.

  • AirPort Utility > Select the AEBSn > Manual Setup > Internet > DHCP tab
  • Click the "+" (Add) button to enter DHCP Reservations.
  • Description: <enter the desired description of the host device>
  • Reserve address by: MAC Address
  • Click Continue.
  • MAC Address: <Enter the MAC hardware address of the Xbox or the MAC address of the wireless depending on how you connect the XBox to the network.>
  • IPv4 Address: <enter the desired Private IP address>
  • Click Done.


2. Setup Port Mapping on the AEBSn.

AirPort Utility > Select the AEBSn > Manual Setup > Internet > NAT > Configure Port Mappings

  • Click the "+" (Add) button
  • Service: <choose the appropriate service from the Service pop-up menu>
  • Public UDP Port(s): 88, 3074
  • Public TCP Port(s): 3074
  • Private IP Address: <enter the DHCP Reserved IP address for the Xbox you created earlier>
  • Private UDP Port(s): 88, 3074
  • Private TCP Port(s): 3074
  • Click "Continue"

My xbox will not connect to the live service - testing returns an icmp error - can anybody help

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