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gotchay Level 1 Level 1 (0 points)

I leave my computer on 24/7 and iTunes is usually running the entire time also. Every few days or once in a while I'll get messages such as 'iTunes cannot save Library/Not enough memory available'.

 

 

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The only solution I have right now is restarting the program every few days. Any suggestions? My computer is always kept up-to-date with the latest Windows Updates. Microsoft Security Essentials detects no viruses or malicious files. As of the latest few updates I started getting these errors, sorry I don't know exactly when this started happening.


Windows 7
  • modulo Level 1 Level 1 (0 points)

    Experienceing the same problem only at a much more severe rate.

     

    iTunes will run out of memory trying to sync hundreds of files through the file sharing interface finally throwing a "not enough memory" error. This memory is never released and iTunes needs to be restarted.

     

    This particular bug makes one of our apps unusable.

     

    Windows 7/ iTunes 10.4 and 10.5

  • alvarorojas4 Level 1 Level 1 (10 points)

    OMG

    That's A LOT of RAM 1.5GB?

    I hope that Appel fix it soon...

  • arkayn Level 1 Level 1 (0 points)

    Mine gets up to 1.6 GB of RAM before I see that message. 10.5 does not solve it either.

     

    I have turned off sharing completely long ago and it still slowly eats up the RAM.

  • Mr Anderson Level 1 Level 1 (5 points)

    I found this happeneing too since upgrading from 10.3.x to 10.4 and can't beleive its still there in 10.5.

     

    Mine gets to between 1.2 and 1.6Gb before I get the 'Can't save library' error popup. If it happens late at night then the next day iTunes may be completely unresponsive - can't even bring it in to focus, so have to kill the process in Task Manager.

     

    This iTunes instance has been running for 15min short of one day of continuous playback! and based on it's current memory leakage, it's about to fail.

    itunes process explorer memory leak crash - image tab.png

    itunes process explorer memory leak crash - performance tab.png

    itunes process explorer memory leak crash - performance graph tab.png

     

     

    For what it's worth, you can downgrade to 10.3 (you should be able to find sites archiving previous versions - Apple used to provide a link on their iTunes page, but I can't find it now). I was running or over a week with no decernable memory leakage, but as I wanted to upgrade to iOS5 on my phone, I had to go to 10.5.  I've got a MacBook Pro too, so may use that for iPhone updating and see if iOS5 will still sync music on 10.3 ...via direct USB connect of course!

     

    But, you'll also have to find the various guides for downgrading.

     

    Loosly put, you have to locate the backed up .itl files in your profile. It will have a date stamp in the filename to indicate when the upgrades took place.

    i.e iTunes Library 2010-11-22.itl

     

    It's a bit of trial and error unless you know how many upgrades you've done since 10.3!

     

    On Vista/Server 2008, the path to the backups is

    Users\<your user ID>\Music\iTunes\Previous iTunes Libraries

     

    Make a copy of your current .itl (in the parent iTunes folder) and copy and rename one from the backups. You'll need to rename the file back to the same as the current one (iTunes Library.itl)

     

     

    Hope this helps and hope that Apple pull the finger out of their cloud!

  • Mr Anderson Level 1 Level 1 (5 points)

    Just in case anyone from Apple is following this, it seems that the leak is in the Theads being created. Not usre what actually triggers a new thread, it wasn't a track change, so something more subtle internally in iTunes.

     

    Anyway, the image below shows new iTunes Entry thread being created and in doing so, the memory useage went up.

     

    itunes process explorer memory leak crash - thread tab.png

    The selected thread (Blue highlight) was first then within seconds while prepareing screen capture it, 2 more were added. Then there would be a pause (not sure how long exactly) and another thread or 2 added (Green highlights). This is by no means the absolute cause as the number of threads keeps going up and down. Some those thread types do expire and die away. I've been watching it for a bit and the Count: at teh top of the dialog hovers between 36 and 39 and the moment. Memory usage (the processes Private Bytes/Virtual Size etc.) has risen by 50+ MB since replying to this forum thread.

     

    When iTunes became completely unresponsive the last time, the list of theses highligted thread was huge.

  • derekmski Level 1 Level 1 (0 points)

    I have also noticed this memory leak and I am running 64-bit Windows 7.  I don't get an out of memory message but iTunes constantly freezes when my iPod touch is connected, it is very unresponsive and freezes all the time with iTunes 10.5. And it is using a high amount of memory as well.

  • arkayn Level 1 Level 1 (0 points)

    Apple still has 10.3.1 on their site.

     

    http://support.apple.com/kb/DL1047

     

    <Edited by Host>

  • Mr Anderson Level 1 Level 1 (5 points)

    Thanks for the link, couldn't see their usualy link to previous versions at the bottom of their iTunes download page when I was look a week ago.

     

    Anyway iTunes finally crashed. This is with 10.5 which failed differently to 10.4

     

    itunes process explorer memory leak final crash.png

     

    Nothing came up when clicking on Check for solutions.

     

    Also, I noticed the the number of threads had reduced to 1, and it was consuming .40+ % of my CPU, hard drive is rattling away (probably swapping processes in and out) and my mouse is very stuttery

    EDIT: Except the mouse stutter may have been due to running Process Explorer!!!

     

    itunes process explorer memory leak final crash - performance tab.png

    itunes process explorer memory leak final crash - summary.png

     

    Interesting the crash dump shows JavaScriptCore.dll as being involved in the crash!

  • Mr Anderson Level 1 Level 1 (5 points)

    Really Apple, you aught to be ashamed at yourselves. This is MS territory!!!

     

    2 days and 2 hours of continous playback.

     

    I'll try it all again from now as I may have contributed to it's failue by stopping Genius to see if it was eating all the memory. When it didn't give any back, I re-enabled it only to find that Step 2 (waiting for Apple to deliver results) failed with an iTunes store authentication timeout failure. It had already connected and passed auth. to send my library info. to them.

     

    Again, that failure may be due to lack of memory as iTunes had eaten it all.

     

    Anyway, Genius back on and got passed Step 3 within seconds.

     

    Right, start the clock. 4:10pm UK time Friday 28th Oct. playback started.

  • Mr Anderson Level 1 Level 1 (5 points)

    It crashed again, not sure how long this time as it was sometime over the weekend.

     

    This time though, I got the Error poup indicating the iTunes library can't be saved. It was frozen by the time I got to see it - all I could do was right-click iTunes in the task bar and Close or kill the process in Task Manager.

     

    If I use the task bar close method, it takes longer and then pops up the App Crash error posted above.

     

    All in all, a pile of crap. Just hope the Mac version isn't as bad as I've just gone an got a Mac Mini to replace my ageing Windows PC.

  • arkayn Level 1 Level 1 (0 points)

    I did not see too many problems when I was running from my iMac, other that the fact that the iMac was and is still dying.

     

    10.3 is definitely much better as after 4 days it is only using 97 Megs of RAM as opposed to 1.6 Gigs.

     

    Hopefully when I get my tax return I will be getting a new Mini myself.

  • pirateofmayhem Level 1 Level 1 (5 points)

    The same thing has been happening to me. Gets up to 1.5GB of RAM and iTunes states that it has run out of memory. It's a bit annoying to try to do Home Sharing, only to find out that iTunes has crashed so I can't access it on my iPhone 4.

  • Mr Anderson Level 1 Level 1 (5 points)

    Fortunately for me, I've moved on from my Windows Server PC to a Mac Mini. I've not had any problems with memory leaks with iTunes 10.5.x so far, yet I'm still plagued by a Microsoft product causing memory leaks in Mac OS X Lion - namely RDC.

     

    I run 6 sessions to remote machines over SSH tunnels and then on to work via VPN, but when a connection to a machine drops momentarily or there's a network glitch, then one of the RDC sessions consumes between 1.6 and 2.5Gb memory. I can't quit the app gracefully as it will just hang and cause other desktop interaction issues like take focus anytime the mouse pointer moves!

     

    Anyway, that's for another discussion!

     

    Good luck with Windows and iTunes ... hope someone fixes the issue!!!

  • mbuddemeyer Level 1 Level 1 (0 points)

    I just wanted to throw in my most recent expeience with the memory leak issue.

    I upgraded to 10.6 on WIndows 7 64-bit.  The memory is still leaking like a seive.

    About ever 2 days it tops out at 1.5 GB and hangs.

     

    It looks like I'm going back to 10.3 until Apple fixes a know issue that had been recurring arcoss 3 revisions of their bloatware.

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