7 Replies Latest reply: Aug 21, 2011 7:50 PM by babowa
Teacher1234 Level 1 (0 points)

Hello,

 

I am having problems with the power button on my brand new iMac which was purchased 2 weeks ago. Some days I press the power button and everything works fine. And then some days, I get no response from the power button. I then just unplug and replug the power cord from the surge protector back in and then the power button works!

 

I also shut down every night - I don't put the computer to sleep.

 

Can someone tell me what is going on? I've searched these message boards and see old post from others out there have also dealt with problem.

 

Any advice or insight would be most helpful! Thanking you in advance.


iMac, Mac OS X (10.7)
  • babowa Level 7 (29,945 points)

    You might want to read this and follow the instructions to reset the SMC:

     

    http://support.apple.com/kb/HT3964

     

    It sounds as though doing that should take care of the problem.

  • Teacher1234 Level 1 (0 points)

    Yes I go through these steps each time the power button doesn't work. It does solve the problem for a while and then a few days later it doesn't work again. Which I then go through the steps again, etc etc.

     

    My question is: is this a normal thing to deal with each time I encounter a power button issue and just learn to live with it? Or will down the road this lead to bigger problems. I just don't know if I should bring it back to the store (i only purchased 2 weeks ago) and what they will be able to do.

  • rkaufmann87 Level 9 (55,258 points)

    A couple of things first your machine has a 1 year warranty and is covered by 90 days of complimentary AppleCare. You should contact AppleCare to get the machine fixed.

     

    Next please carefully read your owners manual, below is what Apple specifys,

     

    "If you'll be away from your iMac for less than a few days, put it to sleep. When your iMac is in sleep, its screen is dark. You can quickly wake your iMac and bypass the startup process."

     

    Personally I only let the monitor sleep, my system has been running like this for 4 years and is the most reliable computer I've ever owned.

  • babowa Level 7 (29,945 points)

    No, it is not normal; I agree with Roger - call Apple or make an appointment at your nearest Genius Bar if you happen to have a store nearby.

     

    As for shutting down vs. letting it sleep - he and I have always disagreed on that point. I shut mine down and always will and I heartily disagree with Apple's suggestions (and that is all they are), especially since a senior tech once told me that he prefers to shut his own down.

  • rkaufmann87 Level 9 (55,258 points)

    Hey Barb....Good memory!

  • babowa Level 7 (29,945 points)

     

  • babowa Level 7 (29,945 points)

    Roger,

     

    Can you take a look at this one (having to do with an MBA):

     

    https://discussions.apple.com/message/15989483#15989483