11 Replies Latest reply: Feb 28, 2012 12:23 AM by ice70
ice70 Level 1 Level 1 (0 points)

Hi

 

I am using windows 7 64, itunes 10.4.0.80

 

When I first install itunes, the ipad connects and syncs ok, then after about a week to 10 days, it will not connect. I can restart the pc & windows as often as I like, it makes no difference. The only updates are the windows updates and I don't think I have have had any in the last few days. the ipad shows up as a device on windows. This happens with both the firewall on and off (comodo), although I have made no changes to the firesall settings before it stops working.

 

To fix, I have to remove all the itunes parts - quicktime, bonjour, etc (http://support.apple.com/kb/ht1925) and reinstall and its then all fine, but I have had to do this 4 or 5 times now and its getting a little frustrating!

 

Any ideas on what is going on or how to fix? These seem to be a few of these messages in this forum, but I have not seen a definative answer (or missed it)

 

Thank you for your help

ice70


iPad, iOS 4.3.3
  • ice70 Level 1 Level 1 (0 points)

    Hi

     

    the situation is now far worse. Every time I restart my PC, itunes no longer connects to the ipad. I can sometimes repair itunes but more often than not I have to uninstall then reinstall itunes. Getting a bit tiresome to reinstall itunes every day! ANY suggestions would be very gratefully received!

     

    itunes is now: 10.5.3.3

    iOS: 5.0.1

     

    Thank you for your help

    ice 70

  • ice70 Level 1 Level 1 (0 points)

    Hi

     

    this article describes my exact symptoms, but its for the mac, not windows:

    http://support.apple.com/kb/TS3540

     

    Anyone know where the windows version is?

     

    Thank you for your help

    ice70

  • AnaMusic Level 9 Level 9 (57,070 points)

    ice70 wrote:

     

    Hi

    ....

     

    Anyone know where the windows version is?

     

    Thank you for your help

    ice70

     

    See Here   http://support.apple.com/kb/TS1538

  • ice70 Level 1 Level 1 (0 points)

    Hi,

     

    thank you for the link.

     

    I have seen that article and it is a good general troubleshooting for a number of specific causes of connection failure.

     

    The mac article is titled: Mac OS X v10.6: iOS device not recognized in iTunes after restart .

    The problem it describes: "In rare circumstances, an iPhone, iPad, or iPod touch may not be recognized in iTunes on Mac OS X v10.6 Snow Leopard after the Mac is restarted. If you reinstall iTunes, your device may be recognized. However, restarting your Mac may result in the device not being recognized again."

     

    Is the exact same problem I am having on Windows 7 64bit!

    I start up, fail to connect, uninstall itunes & apple mobile device support, then reinstall itunes... every time I restart!

     

    The article goes on to talk about deleting files such as:

    com.apple.usbmuxd.plist~orig

    AppleMobileDevice.kext

    which do not seem to exist on windows 7.

     

    Is there a windows based version for this article?

     

    thank you

    Ice70

  • alanfromnewtownards Level 5 Level 5 (5,260 points)

    AnaMusic has given you the link above!

  • Demo Level 10 Level 10 (83,495 points)

    To answer your question specifically - that issue is for Macs only - even though your iPad and PC may exhibit the same behavior.

     

    If you read the link that AnaMusic provided - there are other many things that you can try in Windows.

  • ice70 Level 1 Level 1 (0 points)

    Hi

     

    thank you for your reply.

    Whilst the issue in the article may be for mac only, I am having the exact same problem on a windows 7 64bit PC.

     

    I have been thgrough the article and have 'narrowed' it down to just needing to uninstall the itunes and apple mobile device support applications. Once these have been installed, then the connection between itunes and ipad works as expected.

     

    The article linked by anamusic [and thank you for taking the time to send the link, it is appreciated] does not go in to detail how to resolve the connection breaking on every restart.

     

    Since august 2011 when I first posted this thread, I have been through as many permutations short of reinstalling windows to try and fix this. I have had Kies on the system and have removed, cleaned it out and reinstalled both itunes and kies - now keis is no longer there, just in case!

     

    Everything works fine until the system is restarted.

    I am taking a leap of faith and asume that:

    1. the usb cable is fine,

    2. the apple mobile device support is installed fine [until restart] and

    3. on the restart it has started [I have checked],

    4. the usb driver is installed - the ipad always shows in windows and the driver is in the device drivers list.

    5. keis has gone and cleaned out.

    6. this happens if my firewall - comodo - is on or not. All apple software listed is onthe white list - and if the firewall configuration was wrong, surely the connection would not work at all?

     

    The Mac article talks about removing apple files - from my little knowledge of OS in general, it looks to me like these files on the Mac have been corrupted for some reason. I am guessing that this may be a problem on the PC too, but I am not sure where these files are on windows 7.

     

    thank you for your help with this

    Callum

  • Demo Level 10 Level 10 (83,495 points)

    I'm just not sure that these would be the files that correlate to those files in Mac OS X but read this.

    https://discussions.apple.com/thread/2518950?threadID=2518950&tstart=225&message ID=11993493

     

    See Steve's post at the end.

  • ice70 Level 1 Level 1 (0 points)

    Hi Demo

     

    thank you for the link.

     

    I think that may be for XP, but I did the following

    uninstall:

    • iTunes
    • Apple Software Update
    • Apple Mobile Device Support
    • Bonjour
    • Apple Application Support

     

    some digging on win7 and removed:

    \Users\<username>\AppData\Local\Apple Computer\iTunes

    \Users\<username>\AppData\Roaming\Apple Computer\iTunes

     

    but i think jsut the .xml files shoul be removed as they looked to be the preferences.

     

    Reinstalled itunes and just restarted [didn;t actually check the connection before restarting, which I probably should have done]

     

    On restart opened itunes and after a while it opened. Connected the ipad and the driver installation notification popped up... and then nothing happened. No connection... closed itunes and put all the files I ahd copied out of their original locations BACK to where I had got them from restarted ituens and the ipad connected right there and then!

     

    I am wondering if some preferences are being updated on shutdown which is then breaking the connection?

     

    Thank you for your help

    Ice70

  • Demo Level 10 Level 10 (83,495 points)

    I thought that the preferences that the last poster identified (Steve) were for Windows 7 but I mistakenly read his post that way because his tagline read Windows 7. Sorry about that.

     

    I think that when you remove preferences they are recreated when you start the application back up again. That's always been my understanding. I would imagine that is when they are updated.

     

    In any event - If you are up and running again - that is what's important and the bottom line is - that's all that matters. You did all of the work - a job well done!

  • ice70 Level 1 Level 1 (0 points)

    Hi,

     

    alas it would seem I was a little premature in reporting success!

     

    Restarted this morning and itunes did not see the ipad. Tried deleted each of the following preferance files:

     

    \Users\<username>\AppData\Local\Apple Computer\iTunes\iPodDevices.xml

    \Users\<username>\AppData\Local\Apple Computer\iTunes\iTunesPrefs.xml

    \Users\<username>\AppData\Roaming\Apple Computer\iTunes\iTunesPrefs.xml

     

    and nothing worked. Each time I restarted itunes after deleting the .xml file a new one was created, but connecting the ipad did nothing [it did show up in windows explorer though]

     

    Then I stopped the apple mobile device service, deleted

    \Users\<username>\AppData\Roaming\Apple Computer\iTunes\iTunesPrefs.xml

     

    restarted the service, started itunes and connected the ipad. And there was the ipad, connected and sync'ing!

     

    I made a copy of this working file, restarted and then compared it tot he version created on a restart.

    \Users\<username>\AppData\Roaming\Apple Computer\iTunes\iTunesPrefs.xml

     

    Itunes had not been opened on compare, but opening itunes made no difference to the content of this file.

     

    There were 7 differences:

     

    New xml node:

    <key>User Preferences</key>

    <dict>

    *NEW*<key>Documents:131</key>

    *NEW*<data>some data here</key>

     

    New xml node:

    <key>User Preferences</key>

    <dict>

    *NEW*<key>Music Store:1</key>

    *NEW*<data>some data here</key>

     

    Altered xml node:

    <key>User Preferences</key>

    <dict>

    <key>Preferences:130</key>

    *ALTERED*<data>several data differences</key>

     

    New xml node:

    <key>User Preferences</key>

    <dict>

    *NEW*<key>iTunes.exe:iTunes Classic Visualiser</key>

    *NEW*<data>some data here</data>

     

    If I close itunes, stop the apple mobile device and copy the original data

    <key>User Preferences</key>

    <dict>

    <key>Preferences:130</key>

    <data>copy this</data>

     

    In the file

    \Users\<username>\AppData\Roaming\Apple Computer\iTunes\iTunesPrefs.xml

     

    restart the apple mobile device service and then start itunes, the ipad connects.

     

    I am reasonably sure this is the source of my problem, but I now have no idea what is causing this data node to be broken on a restart?

     

    Anyone any ideas?

     

    Thank you for your help

    ice70