charging is not supported with this accessory

When charging my screen reads "charging is not supported with this accessory". Why?

iPhone 3GS

Posted on Aug 23, 2011 7:54 AM

Reply
505 replies

Oct 12, 2013 11:49 AM in response to myhero0

As with anything, responses from manufacturers come either because they are paying close attention to their customers, and they want to keep them happy, or it begins to affect their bottom line. The good news is that we all have alternate choices. You don't have to own an iPhone, or other products from any company if you don't like them. So far for me, this battery issue has been a minor issue I run into infrequently. But there are multiple things to consider. Apple has done some stuff that doesn't sit well with me aside from this iPhone issue. The long time Apple fans will know what I mean. If you've come from Classic, you've probably noticed the changes. The computer is slowly morphing from a working tool to a shopping/marketing tool. Recently, my sister put a brand new Mac mini into service. Update notifications came, and she couldn't update. She called, and told me they were asking for credit card information. I thought some scammers had gotten into her machine, so went over the upgrade process on the phone with her. Sure enough, to get OS updates, you are required to set up an Apple I.D., and give them a valid credit card. No, she was not charged for the updates, but Apple made sure she was ready to shop at the iTunes store. I don't know how happy people will be if this effort intensifies. I already bought almost everything I need to build a very fast Linux box. Some of the new Linux distros, such as Cinnamon, have gotten sterling reviews, and are more plug and play than ever. So, bless the competition. It helps keep us happy.

Oct 12, 2013 7:43 PM in response to joyfromfayette

When I first received this error, I thought it was a software error. It behaved like a software error. I thought it was iOS. I thought it was a compatibility issue w/ my machine's OS (Vista) and iTunes or one of several of the supporting services that get installed and loaded at boot-time.


I spent hours reinstalling iTunes; jiggling my charging/data xfer cable; looking for compatibility issues between Windows updates and iTunes; and looking at potential compatibility issues between my wireless network drivers and iTunes. I came to believe it was a compatibility issue with my wireless network driver and iTunes. I was downloading app updates to my machine, pulling out my network device from the USB slot, rebooting, launching iTunes (so I could xfer my app downloads to my phone (4S) and then plugging my network device back in. The crazy thing is that it would work.


One day, not only did I not receive this error anymore, or any of the other errors I received from iOS and/or iTunes, I didn't get anything. Nothing. Zero. Zip. Zilch. Nada. Not even so much as the little beep that told me it was charging. It wouldn't charge at all.


What to do? I found what many other said to be the best iPhone repair spot in my city (Atlanta, GA), and took my phone there. The tech tested it by plugging it into his own Mac and received an error he'd never seen himself. He told me he'd take a look at it.


USD $60+ later, my phone was working as advertised. The culprit? The charging port; it had "gone bad". The port, though, is also connected to ribbon cable that connects to the home button and, I believe, the speakers, too. The hardware design is really amazing if you've ever seen an iPhone's innards. But I digress.


To make a really long story short, those of you who are having charging problems with your iPhones, or other problems as I did, go to a well-regarded mobile repair shop. If they're legitimate and respectable, they will not charge you if the part replacement does not fix the problem.


I was amazed at how muich this issue looked like a software problem to me. I tried to figure it out for months on my own. Had I not taken it to a good repair shop, I never would have figured out the issue on my own. It was worth the $$ I spent to get my phone working again.


Yes, I had, and still have, my phone insured (in case it gets stolen). All insurance does, though, is allow you to get a refurbed iPhone, not a new replacement. I'd rather spend the $ to fix my own phone than gamble on getting a replacement with even more issues than mine.


So... The bottom line is this: Those of you having charging and synching issues with your phones, it very well could be your charging port. Do yourself a favor and have someone who really know what they're doing with iPhone hardware check it out.


I'd imagine, since the US Federal Government has seen fit to debase the US dollar as it has, those of you living in other countries may spend less than I to fix your phones. Of course, if your countries have a VAT, you may need to spend as much as or even more than I. But you probably will have a working phone once again, too, and at a price much less than buying a new one.


By the way, Samsungs, at least S3s, are not repairable the way iPhones are. If you have a hardware issue with an S3, you most likely will need to trash it and buy a new one. Samsung solders hardware components together; when the solder breaks or disintegrates, that's it. There's a reason they don't feel as solid as an iPhone, aside from the fact they're made out of plastic.


Good luck.


Message was edited by: PurpleSage ... Had to fix a typo, anal as I am.

Dec 10, 2013 10:14 AM in response to joyfromfayette

The solution that worked for me: unplug USB from AC adapter, then plug it partially in, until the battery charging icon appears. If I plug it further in the dismiss message appears, but if I keep it there, somehow the software does not trigger the message, and it will keep recharging.


My problem by the way is charging with the adapter. Charging on my PC works on one of the USB outlets, and not on others. My device is a 3GS running iOS 6.1.3

Dec 10, 2013 11:48 AM in response to Lawrence Finch

I totally believe in the hardware causing the problem,especially when the hardware is brand new!

Here is what it is,


Apple wants you to only buy and use their replacement chargers and charging ports for their products,anyone having this issue,go buy an "apple" replacement charger,and watch your problem disappear!


Unless of course your charging port is truly damaged then you will need to replace that also,but for the most part this started happening to me when the original charger broke,like they all do,and I bought a cheap aftermarket one,went back to an original apple product,and wallah hasn't happened since!


Don't doubt the ability of apple to manipulate their products to their advantage!


Is it right??? Is it ethical??? Who's to stop them!!

Lol

Dec 10, 2013 11:59 AM in response to joyfromfayette

This has to be the longest running thread....EVER. I posted on this well over a year ago. I tried everything, including replacing the charging port, to no avail. Honestly, the only solution I've found is to get a new phone. Sorry, I know that answer *****. The problem didn't start for me until I upgraded the iOS and I truly believe this is what caused it and I truly believe it wasn't accidental considering Apple refuses to even acknowledge there's a problem.

Dec 12, 2013 7:32 PM in response to Lawrence Finch

I would exclude the cable from your hypothesis, because I did not touch the cable. It consistently charges with the plug half way in. After that, if I push it all the way in the message appears.


As for the the second one of the possibilities you put forth, I have to thank you because your suggestion made me look for schematics of the charger cable, and I found this with relative work around.

Dec 25, 2013 5:35 PM in response to joyfromfayette

So I should have viewed these posts prior to buying my 3GS';

1. bluetooth problems due to IOS 6

2. 3GS' cannot be upgraded to IOS 7 which seems to have resolved the bluetooth problem

and now...

3. the charging issue; I bought 4 phones (3GS') so that I could get T-mobile cheaply for my whole family

- phones all connect to computer but don't charge through the USB hub

- none seem to charge through the wall outlet

but: I can connect and charge all of them through my new Asus laptop and the front of my desktop (older HP)


I need a fix ASAP! this really *****!


anyone having the same problem with the 4GS' with the IOS7?

Jan 1, 2014 3:30 PM in response to joyfromfayette

My question to apple is.


Why should I pay over $30 for a apple charger that break every 1 to 2 years where I can get a charger for $3 which is of the same quality, and from the same country.


That charger which I purchased for $3 I can't use at all simply because apple won't allow it. A waste of money!!!! All thanks to apple. THANK YOU!!!


Not to mention it's easy to break the glass as well, and there's other phones in the market where you can't even break it when you try.


This alone is going to effect my decision whether or not to get a New Iphone next year. I'm not saying I'm not going to buy another Iphone, but I'm going to have a look around this time and really think about it rather than just automatically purchase another iphone.


This might be a good time to implement those things into your products.

Jan 1, 2014 4:27 PM in response to matthew113

matthew113 wrote:


My question to apple is.


Why should I pay over $30 for a apple charger that break every 1 to 2 years where I can get a charger for $3 which is of the same quality, and from the same country.


That charger which I purchased for $3 I can't use at all simply because apple won't allow it. A waste of money!!!! All thanks to apple. THANK YOU!!!

The charger you get for $3 is not the same quality. Remember that someone DIED last year because they used a cheap charger. Apple will allow any charger that meets their standards. If you get a message that it is not compatible it does not meet their standards. I have at least dozen different chargers that work fine with my iPhones and my iPad. If one doesn't it is not safe to use, either for you or for the device.


The one exception is Lightning cables. The are PATENTED. Anyone who wants to make a Ligntning cable needs Apple's approval and must pay a (small) royalty. And there are plenty of these that qualify also. So if yours doesn't it either violates Apple's patent or has not been tested for safety to you and to your iPhone.

Jan 6, 2014 6:37 AM in response to Lawrence Finch

Yes, the Lightning cable is patented. But you have to read about the features that are patented. A cheap copy might work fine, but it is in violation of the patents only if it copies the features of the patents. That being said, you should read the patent claims. There are features of the patents you would want in the cable. I don't believe for one minute that the cable is expensive to produce, at least not for the price that Apple wants. Your choice is to to shop elsewhere, meaning non-Apple products. I have been using Apple products for years, my first machine being a laptop powerbook 160 (that was black and white, running system OS 7.5). I'm not happy with some things that Apple is doing lately. I've always liked Apple products and found them to be superior, but I am now seeing them stray from focusing where they used to focus, and I think that is a mistake. My next machine will be generic, running Linux OS. That's what's in your Android phone many of you like so much. Call the OS whatever, but it's based on Linux. It puts you back in control of what you pay for.

Jan 28, 2014 12:37 PM in response to joyfromfayette

I don't see the problem that I've run into. I have an original iPad and the 10 watt charger came with it. Since the cable is only three feet long, I bought a 6-foot USB extender cable. I bought this iPad just this month as a refurb with warranty, and the connections are clean.


Now I get the dreaded message, as I do when it's connected directly to my PC USB, where the battery percentage CONTINUES to drop even with the iPad in standby.


I've never had the message with either of my iPods, gen 4 and gen 5 (nor my retired gen 2), with their lighter current load.


It's true that I can use just the provided cable if I keep the iPad within three feet of an AC outlet, but this is a real pain in the ***.

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charging is not supported with this accessory

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