I'll just add to the pile of problems. I've had an iPhone 3gs for 6 months that worked perfectly. I have been able to charge it with my PC laptop, my USB car charger and the several factory chargers I have collected over the years. Then, I got the iPhone software update and out of nowhere, I get the dreaded "charging is not supported" triangle. The phone still charges a bit with this message, but we are talking 10% battery over a three hour period, that just isn't fast enough for how much we rely on phones now.
My first step was to try every combination of cable/charging device I could. No luck at all. After exhausting all the little tricks on the boards I took it to the genius bar. They cleaned the device, restored everything and it worked on their computer. I took it home and plugged it in and was blessed with a whole ten minutes of regular charging before the problem occured again. I am convinced this is a software issue and I am frustrated Apple has not addressed this. I know I am not the only one with this problem, yet the person at apple acted as if I was the only person with this problem.
I know I am only one person, but after owning several apple products, I will never purchase another. I just got a new mp3 player, I have stopped using iTunes and now use amazon, I replaced my Mac with a Toshiba last year and when my cell phone contract is up, I am going droid. Good job apple, you've lost another customer!
TOday against my better judgement i took my iphone from the drawer and into another apple store. The "genius" there told me that All my problems was because my connector needed replaced when i ask about the charging message he informed me Quote -No one at Apple must be aware of the problem or it would be taken care of" well i informed him of all these complaints and was then told to have a nice day as he moved to another customer. Now the iphone is nack in the drawer were it will stay probably forever !! Message to apple keep treating your customers like s**t and well all have droids next year
I have not recently updated my iPhone 3G, but this week started getting the "not support..." message, At first, if I unplugged the wall socket then plugged it back in, it would work. The next day, I powered the iPhone off/on and that worked. Yesterday, I took the wall socket part off and used the computor connedtion. That worked. Today, nothing worked until I found this website. I tried the suggestion of bigwavept to use airplane mode. That is currently working to charge my phone as I work on the computer..
The charging accessory is the original issue. I have not tried my after market car accessory yet. Seems that something always starts to malfunction when it is time to get an upgrade.
Well after leaving my phone in the drawer two weeks i thought id give it another try. I decided to get a old 3gs original apple charger out and try it. Well so far it works great! no messages of any kind. I cant figure out why my iphone 4 And my daughters 3g chargers didnt work but its been three days and no messages(knock on wood)
I am having the same issue as everyone AND I tried cleaning the port as described. Still no luck. I cannot charge on the factory charger, nor my ipod charger, nor my numerous docking stations, nor my car charger.....the list goes on and on. No relief in sight! Apple really needs to do something about this. I can't operate not having my phone charge.
After updating to 5.1.1, my iphone no longer charges through the supplied wall outlet, only through my computer's USB. I've cleaned it and tried other charging cords. Same issue. I don't think it is a coincidence this same result has occured to others who have updated their firmware. It's all over the internet, yet no solid solutions. Please direct me to a solution, I'm hoping I overlooked it. After reading many threads, I've given up for now.
I had the same issue, unable to charge from my PC or backup battery pack.
On replacement of the charging cable, the phone is now charging without issue.
Looking through the discussions it appears the problem is most likely mechanical connections in the most cases. So steps to take would be:
- Clean contacts removing dust (don't use liquids!).
- Ensure the cable is properly seated.
- Try with another cable.
- Take it in, as the connector on the device may be damaged. Perhaps even issues with the battery.
At least options 1, 2 and 3 are fairly simple and appear to resolve the issue for most people.
Well I finally got a bit of resolution....at least better than a meager trickle of a charge over an 8 hour period. In re-reading ZiggyZip73's message, I am still baffled by this whole thing because just the opposite is true for me with the wall outlet vs. computer charger.
Anyway, here is what i did for some resolution. I tried EVERYTHING that everybody had suggested in posts all over the Internet. So I finally restored my 3GS to the original factory settings. I was a risk but worth it. I had my phone backed up on my iTunes account and then went throught the process of restoring, which you can do right on your iTunes account. I then did a sync. I had all my message and phone history back and all my contacts and photos but I lost all my apps.
When I got done sulking that my apps were gone, I decided to re-load them and to my amazement everything was right back to where I had been My Words with Friends, DrawFree, Smurfs, etc...were the same as before. I hadn't lost where I was in my levels. I thought for sure I had to start completely over so that was a great feeling.
To end my story, I can now charge my phone again on the wall outlet charger but i still get the same message that "this accessory is not supported" when I charge it on my laptop.
I hope this helps those of you who haven't found a solution yet.
I wonder if the iPhone does not charge on a PC if it cannot communicate with the driver on the PC correctly.
On the PC try looging at "Device Manager", connect your phone and find the "Portable Devices" section, then find "Apple iPhone". If you don't see it there with the iPhone connected, then it suggests a problem with the cable.
If it is there, I wonder what happens if you delete the "Apple iPhone" device (uninstall it), then allow Windows to rediscover it (right-click the top of the tree and select "Scan for hardware changes"). My theory is that a broken driver is preventing the phone recognising the PC, so it fails safe and prevents charging. The driver should automatically re-install and the phone should then charge. Can't think of anything else that would make the PC different to the wall charger.
I just happened onto this thread while I was looking for a solution to the problem of iTunes not seeing my iPhone. My Vista machine, a laptop, sees my iPhone 4S fine and identifies it properly. I looked at the Windows driver for my phone and they date to 2006. I searched for newer drivers for Vista but Windows said those I have installed are the latest available.
With all the updates to and changes in USB technologies over the past 6+ years, how in the world can six-year-old drivers perform properly with newer hardware?? You'd figure that Apple would write some Windows drivers for their phone...
In the meantime, someone a few pages back said to put the phone in airplane mode to resolve the issue of the phone synching with iTunes. Having tried nearly everything else, including removing every last vestige of crAppleware from my machine and reinstalling it, I gave this suggestion a try.
When I connected my phone into my laptop, iTunes recognized my phone but iTunes said it couldn't synch my phone because it wasn't connected. But iTunes was displaying my phone's name!
After a little bit of time, I decided to see if synching would work again. Still in airplane mode, I tried to synch. This time it worked.
After about five minutes of having my phone plugged into and charging from one of the two USB ports on my laptop, without me touching it, the phone chirped multiple times, the screen activated to display my lock screen, and iTunes launched. It then displayed a new message to me... "iTunes cannot read the contents of the iPhone "Michael's iPhone". Go to the summary tab in Phone preferences and click Restore to restore this iPhone to factory settings." Like H377 I will!
Something is way, way off somewhere. Why are there no newer Windows Vista drivers for the iPhone over the past 6+years? Why does the phone go nuts occassionally by chirping and launching iTunes on its own? Why will it connect to and synch with iTunes when the phone's in airplane mode, but not when I take it out of airplane mode?
Life was a lot easier when phones were dumber. I'm not a huge Apple fan, but the iPhone had a ton of Apps available on it before any other phone did. I also run by business off my phone. For almost every business function I need to perform, someone's written at least one great app to support it. Migrating all that data from one platform to another would be a pain. Plus, as much as I dislike crApple, I distrust and dislike Scroogle even more.
Writing and distributing code to other parties to to allow them to bypass Safari do not track settings; having the Google maps photographers suck data from unprotected wireless networks; building back doors into Android so, if Google chooses to remove an app from its ecosystem, it can issue a command over the air and the next time you look for the app, it's gone. Magic!
Another issue I have with Android is that Scroogle keeps very tight control over developers' access to low-level calls to OS.resources. I thought Apple was bad about that but they're nothing compared to Google! At least Apple has loosened some of its restrictions and have allowed developers access to more iOS services and create more feature-laden apps.
All I can say, apart from what I've already said, is that I hope crApple hurries up, gets its xit together, mans up and fixes the issue..