How to fix black screen hard freeze MBP 2010?

Question

How to fix black screen hard freeze MBP 2010?

My 2010 MBP has a lock up issue, at random times the screen goes to black, if there was sound playing it gets stuck in a loop and the keyboard lights stay on. Nothing works, and the only way out is to do a hard boot by pressing the power button. This is random, at anytime doing anything, I could just have one safari window open or one firefox window open. The only way that I can recreate the problem is by using iDVD, it will crash as soon as I have a movie ready and press the burn button. Anyone have any ideas? I have already tried resetting the SMC and nothing. The problem will always comes back. Please someone help, I am falling behind at school because of this! Thanks!

MacBook Pro, Mac OS X (10.6.8), 2.66 GHz i7 4Gb DDR3

Posted on Aug 24, 2011 4:05 AM

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Answer 1

Best reply

rickdetrick

Level 1

20 points

Aug 24, 2011 10:51 AM in response to victorfromaguas buenas

Welcome to the crowd. This problem is so wide spread, I am surprised that Apple can not fix this problem,

or if they are please inform you tech support at your Apple stores. They seem to be clueless.

I have worked with Apple computers since 1985 and have never seen anything this bad.

So I do not have any ideas of how you can fix this. I am like you, I can't afford to take my computer in and leave it for several days. So as you say, we live with it the best we can. I have come to a point that I am saving

my files every few minutes. Really effects the creative part of what we do as a New Media development company. I hope someone out there has cracked this problem. I am going to call my Apple Care support today,

and put the challenge out to them. The key is to document this problem if you do have a warranty that is still in force and Apple Care. Its hard to imagine that I have an old Macbook Pro that is more dependle than this 1 year old Macbook Pro. I hope more people get on this issue and voice their concerns and solutions.

Take care,

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Answer 2

Aug 25, 2011 4:04 AM in response to rickdetrick

Thanks, and if you learn anyhing from apple, please let me know. I have had 4 restarts just this morning on my way to this page! I think it is getting worse!

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Answer 3

Aug 25, 2011 6:00 AM in response to victorfromaguas buenas

I spoke to Appple Care Technical support and they did not seem aware of this growing problem. I directed him to this site and online. There are numerous problems similar to this one even back in 2009.

We did reset the SMC and P Ram. The apple store service center did the same thing back in April.

It obviously did not fix this problem. I had another screen black out this morning. The computer does not shut down, the key board is still lit and I can hear the drive running. I notice it was very hot.

The technician did say that he thinks this is a hardware problem and I agree.

I am going to drop off the computer today, they want to work on this problem and it will take a couple of days.

Sorry to say, this is something beyond our control.

Good luck and thanks for your reply.

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Answer 4

Aug 27, 2011 2:50 AM in response to rickdetrick

Once again thank you! Please keep me posted as am being forced to flunk out of a class this month and also forced to take a leave of absence next month untill I can fix the computer. There is absolutly no way that I can get any work done for school. Good luck to you too, hope to hear from you soon.

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Answer 5

dougbitt

Level 1

0 points

Sep 2, 2011 3:44 AM in response to victorfromaguas buenas

This is rediculous! Apple support tells me my prefs are corrupt. The black screen of death BSD happens every time I SWITCH USERS including the root user. I can bearly get my MBP booted w/o BSD

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