Previous 1 2 Next 19 Replies Latest reply: Dec 11, 2012 8:09 PM by JohnnyPearHead
SupersonicDuck Level 1 Level 1 (15 points)

Hi all,


I cannot get the pictures off my iphone4. ITunes sync with iphone works fine but every time I connect the iphone I get a bubble message saying "device driver software was not successfully installed". So I cannot access the iphone in windows explorer. itunes sync with the iphone works fine.


I tried stopping and restarting apple mobile device services, reinstalled itunes but still same problem.


I have iPhone 4, windows 7 ultimate and all latest updates.


In device manager under portable devices, I have an entry called iphone with yellow exclamation mark when the phone is connected.


I have searched for a solution and found that many people have this issue but I haven't found any solution yet.


Thanks for the help

Windows 7, windows 7 ultimate x64 + iPad 1
  • SmokaFett1 Level 1 Level 1 (70 points)

    Try doing it from an Admin account if you are not already.


    Also try disabling any security software you have running temporarily while you connect the device and it installs the driver.

  • SupersonicDuck Level 1 Level 1 (15 points)

    How can I connect my iPhone to the pc as an admin, is there a setting somewhere for that? Thank you for your reply

  • SupersonicDuck Level 1 Level 1 (15 points)

    Here's what I tried now:

    - CTRL+ALT+DEL task manager and stopped all unneccessary processes, including avg anti-virus

    - in iTunes under devices, clicked iPhone and on the main page, clicked restore button with backup settings

    - iPhone was reset successfully and restarted after a few minutes after which I could see pop-up messages about apple mobile usb driver successfully installed as well as device driver software so I cheered and thought it was solved

    - disconnected iPhone with all it's factory defaults and took a picture with it's camera, then reconnected to pc

    - again the message "device driver software was not successfully installed" appeared and an exclamation mark besides the iphone entry in device manager

    - again disconnected iphone and deleted that picture and the reconnected, after which the device driver message does not appear, neither does it appear in device manager

    So the stupid driver message only appears if there's camera pics on the phone

    I couldn't see the phone in explorer either during all tests

    Tried to update iphone driver in device manager but then it says "the best driver software for your device is already installed - MTP USB Device"

  • SupersonicDuck Level 1 Level 1 (15 points)

    So apparently the allmighty Apple iPhone does not seem to be compatible with windows 7??


    But sssht!! Don't tell anyone. Just tell them to buy a mac because apple is so great!

  • paulcb Level 6 Level 6 (19,095 points)

    The "allmighty (sic) iPhone" and iTunes are both compatible with Windows7... I use them both with Win7 all the time.  Have you done a clean install of iTunes, i.e. uninstalled it, rebooted, and reinstalled it?

  • GZukes Level 4 Level 4 (1,565 points)

    I noticed that you have Windows 7 Ultimate 64-bit.  Make sure you are using the 64 bit version of iTunes.

  • SupersonicDuck Level 1 Level 1 (15 points)

    So again I did a reinstall the following way:


    - uninstalled itunes, apple mobile device support, apple application support and apple software update

    - cleaned up traces and registry using ccleaner and slimcleaner

    - rebooted pc

    - downloaded 64bit version of itunes (iTunes64Setup.exe)

    - ran the installer which strangely enough asked me to install into "Program files (x86)" which normally is for 32bit programs so I changed install directory to Program files.

    - rebooted pc after install

    - started itunes after which it moaned that my itunes library.itl is cannot be opened because it is made with a newer version of itunes pfffff. So I moved this library file out of the folder and itunes did startup this time with default library. Check for updates found an update so I ran it.

    - rebooted

    - put my itunes library.itl file back, overwriting the one it just made

    - started itunes and there my good old library appeared as it was before

    - connected iphone and again got "device driver software was not successfully installed" in system tray message

    - no way to browse for my camera pics in explorer! syncing with itunes works fine though

  • SupersonicDuck Level 1 Level 1 (15 points)

    after updating itunes to 10.5 and iphone to OS5 I still can't get the iphone drivers to install. Cannot get camera photo's from the iphone to my pc!

  • Kingofbits Level 1 Level 1 (0 points)

    Hi there;

    I have exactly the same problem and have searched out MANY users with similar problems. Your symptoms are exactly the same as mine.

    I have tried everything that has been suggested on forums but to no avail.

    I have an iphone 3gs

    My cercumstances that have changed from when I could transfer photos are:

    • New HP 8440p laptop
    • New install of windows 7 pro N
    • 64 bit operating system
    • fresh instal itunes 10.5 64 bit
    • fresh updated iOS5.0


    I have repeatedly reinstalled, deteted in correct order, used different usb leads, resatr usb driver etc etc.

    This problem is the same for my girlfriends iphone 4


    I will be sooo happy when someone finally gets to the bottom of this...... Hope its not a political thing as you suggest but it wouldn't surprise me one bit.

    I am getting increasingly frustrated with this and hoped that when I read your first post I was going to find the answer at the bottom of the page. To my surprise this has gone ignored for over a month with no fix

    Please please help

  • Lawrence Finch Level 7 Level 7 (32,625 points)

    OK, the problem isn't the iPhone driver, it is your digital camera driver.  It is not installed with iTunes; Apple assumes that any standard Windows 7 already has a scanner/camera driver because it is built in to Windows 7.


    The iPhone registers with Windows as a standard digital camera, but only if there are photos in the Camera Roll. So that should explain all of the results you have seen.


    To fix it you need to fix the Windows scanner/camera driver. I have no idea how it got corrupted, but that's where the problem is.

  • SupersonicDuck Level 1 Level 1 (15 points)

    Thank you for your reply but how do you fix the windows scanner/camera driver and where do you get the correct drive that will work?

  • Kingofbits Level 1 Level 1 (0 points)

    Thankyou for trying to help.

    I am still struggling with this as when I foolow the link above and others that have advised, I end up with a similar conclusion to the driver instal. They always seems to direct me to the device manufacturers driver. This I assume is installed with itunes??? I have reinstalled itunes countless times to no avail. As Lawrence Finch mentioned above it seems to be a windows recognition problem. Where do I re-install the windows 7 scanner / camera driver??

    Paulbc....Your link sends me in a circle to this point;

    "The wizard will ask you to select your scanner or camera from a list. If your scanner or camera isn't listed, you will need to obtain drivers for it, either from the manufacturer's website or from a disc provided by the manufacturer, and then click Have Disk when asked to choose your scanner or camera."

    Needless to say there is no iphone in the wizard lists which results in it directing me to apple for a driver and thus hence itunes??

    Can someone with much more computer literacy and pacients than I have please help us with a step by step on how to fix this

    Many thanks

  • SupersonicDuck Level 1 Level 1 (15 points)



    I found a way to get my iPhone's camera pics onto my windows computer. The best part is, I'm syncing wirelessly via my WiFi, so no cable required, neither do you need iTunes or drivers and crap!


    Since Apple's latest update to iOS 5 there are some great changes such as a free 5GB account in the iCloud (info over the iCloud here). So what I did is in my iPhone's settings I enabled Photostream under the iCloud settings. Then I downloaded&installed a control panel for the iCloud onto my pc (link here). And in this control panel I also enabled photostream which basically syncs the pics in the cloud with a folder on your pc.


    Basic principle: You take for example 100 pictures with your iPhone. As soon as your iPhone has WiFi, it will upload these pictures to the iCloud which is basically a free online storage space of 5GB that uses your default Apple ID login and password. When you enabled photostream on your iPad as well, your iPad will download these photo's as soon as it is on WiFi so you can see your pics there too. Then, when you switch on your pc, the iCloud control panel will see that there are new pics in the cloud and it will download them to the folder you specified! There is even an uploads folder into which you can drop pictures from your pc and they will appear on your iPad and iPhone as well.


    Your iCloud photostream saves the last 1000 pictures you took and this for 30 days which gives you the time to save them somewhere else.


    I hope this helps;-)

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