You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Although I 've used oald8 for a long time, I couldn't open it recently. I thought the problem came from oald8, I reinstalled oald8 but it still doesn't work. When I click to open, it is said that " oald8 quit unexpectedly". I have Quicktimeplayer ver 10.0, what should I do to open oald8? Please help me. Thank you.
MacBook Pro, Mac OS X (10.6.8)
Might be a corrupted preference file.
Select your Home folder in the Sidebar of a Finder window then open the Library folder then the Preferences folder.
From the Preferences folder look for a file similar to this:
com.oxfordadvancedlearner.plist or com.oald8.plist
If you find it, move it to the Trash.
Restart your Mac. See if that helped.
Might be a corrupted preference file.
Select your Home folder in the Sidebar of a Finder window then open the Library folder then the Preferences folder.
From the Preferences folder look for a file similar to this:
com.oxfordadvancedlearner.plist or com.oald8.plist
If you find it, move it to the Trash.
Restart your Mac. See if that helped.
thank for helping me, but it still doesn't work. I didn't see anything similar to what you told me, II saw com.apple.dictionary.plist and I moved it to trash, then I restarted my Mac, but I still cann't open it. this is the photo of oald8 when I opened it
Hi Katie
Sorry for the trouble with your OALD.
This sounds like a problem caused by an update to Adobe Flash Player.
Could you please try the following:
1. Download http://www.oup.com/zip/elt/Oald8_FlashPlayer10_Patch.zip and save to your Desktop, and double-click to extract the contents - it contains two files, flashplayer.xpt and Flash Player.plugin
2. In Finder, right-click on oald8.app and select "Show Package Contents"
3. navigate to the directory Contents/MacOs/plugins
4. move the two files from archive "Oald8_FlashPlayer10_Patch.zip" to this plugins directory
5. delete the oald8 user preference directory ~/Library/Preferences/oald8 . Please note that '~' represents your home directory, and that this step may need performing for each user who has used the dictionary
6. restart OALD 8
If that doesn't work, please get in touch with our support people: eltdict.help@oup.com
Best wishes,
Tim Teasdale,
ELT Dictionaries,
Oxford University Press
Hi Tim
Thank you very much. My OALD is working now 🙂 Your advices really help me. Thank you again!!!
Hi Tim
I have the same problem like Katie.
I followed your instructions to solve the problem but I can't move the two files from "Oald8_FlashPlayer10_Patch.zip" into the plugins directory.
Can you help me with my porblem, too?
Thank you.
Hi Tim,
I followed your guide to fix the problem of OALD8 and Flash 10 but it did not work.
Do you have any fix for Flash 11?
Thanks you for your help. Hope to see your new fix again.
Dear Florian,
We are sorry to hear you are still having difficulties. If you would like to email us here at support at OUP (eltdict.help@oup.com) we will do our best to fix the issue for you.
Regards,
Robin
We are sorry to hear you are still having difficulties. If you would like to email us here at support at OUP (eltdict.help@oup.com) we will do our best to fix the issue for you.
Regards,
Robin
Can you show me clearly how to do step 4 😟 . I do not know how to move the 2 files from archive to plugin directory .
I cannot move 2 file Flash.plugin and Flash.text to Plugins. Please help !!!
Dear Tommy Bui,
To do step 4, please choose 2 files from archive, then drag them into plugins, which you navigate by step 3
If you are Vietnamese, you can contact to me by email (bachduong141992@gmail.com) It will be easier for me to explain for you clearer.
Regard,
Katie Hoang
Dear
Tommy,
We are sorry that you are having difficulties. Please do contact us (eldtict.help@oup.com) and we will do our utmost to get you up and running.
ELT Dictionaries,
Oxford University Press
I have the same problem. I have done everything from step 1 to 4 but I don know how to do step 5
5. delete the oald8 user preference directory ~/Library/Preferences/oald8 . Please note that '~' represents your home directory, and that this step may need performing for each user who has used the dictionary
Where can I find the oald8 user preference directory ~/Library/Preferences/oald8??
Please help!!!
> Where can I find the oald8 user preference directory ~/Library/Preferences/oald8??
Please try the following:
In Finder, open a new Finder window (File menu > New Finder Window)
Select the "Go to Folder..." option (Go menu > Go To Folder...)
This should pop up a text entry box to give a folder location.
Copy and paste the following into that text box, and press enter:
~/Library/Preferences/oald8
That should take you to that location in your new Finder window.
Hope that helps!
Tim
I couldn't open oald8 (Oxford Advanced Leaner)
