bukifvr
Level 1 (15 points)

Q: iTunes 10.4 Blank iTunes Store Fix

I too had the blank iTunes Store window after downloading iTunes 10.4.  This appears to be a widespread problem for 32 bit and 64 bit Windows 7 systems.  There are several "simple" fixes that I found online that did not work for me and I absolutely refuse to pay Apple Support $50 for their help. The following solution worked for my  32 bit and 64 bit Windows 7 laptops.  My solution was to downgrade the iTunes software.  I uninstalled iTunes 10.4 and reinstalled iTunes 10.3. I did not backup my songs and I did not lose any songs.  I learned that when you uninstall iTunes the database is backed up automatically and put in the "Previous iTunes Libraries" folder.  But if you are worried and want to be ultra safe go ahead and back it up yourself.  Here are the steps to properly uninstall iTunes 10.4 and reinstall iTunes 10.3:

 

1.  Go to Control Panel>Programs>Uninstall

2.  Uninstall the following Apple programs in the following order:

     a. iTunes

     b. QuickTime

     c. Apple Software Update

     d. Apple Mobile Devices Support

     e. Bonjour

     f.  Apple Appllcation Support

3.  Reboot PC

4.  Find, Download and Install iTunes 10.3 (you can find it at FileHippo.com)

 

If you start iTunes now you will get an error message saying that the current iTunes library was created by a newer version of iTunes.  To correct this:

 

5.  Go to your Music>iTunes folder and delete the "iTunes Library.itl" database file

6.  Within this iTunes folder find and open the "Previous iTunes Libraries" folder and locate the most recently dated "iTunes Library (date).itl" database file.

7.  Copy and Paste this file back into the iTunes folder

8.  Rename this "iTunes Library (date).itl" file by removing the date.  It should say "iTunes Library.itl"

9.  Reboot PC

 

You are finished.  Good Luck and I hope this helps.

iTunes 10, Windows 7

Posted on Aug 25, 2011 8:48 AM

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bukifvr

Q: iTunes 10.4 Blank iTunes Store Fix

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  • by bukifvr,

    bukifvr bukifvr Sep 5, 2011 8:44 AM in response to herbapam
    Level 1 (15 points)
    Sep 5, 2011 8:44 AM in response to herbapam

    I feel your pain because that was exactly my experience too.  Two days of frustration and absolutely no help from Apple support, or Apple forums (including this forum).   I actually found this solution on a Windows forum.  I was so happy, and I thought I can't be the only one, so I thought I would post here to hopefully help others avoid what you and I experienced.  I'm glad I was able to help you.

  • by Daffy2011,

    Daffy2011 Daffy2011 Sep 5, 2011 11:59 AM in response to bukifvr
    Level 1 (5 points)
    Sep 5, 2011 11:59 AM in response to bukifvr

    And what's the deal with Apple Support? Doesn't Apple monitor these forums? Why don't they get their act together and post the fix for this on the page that allegedly deals with this problem? Hello? Apple? Anybody there?

  • by herbapam,

    herbapam herbapam Sep 5, 2011 4:09 PM in response to Daffy2011
    Level 1 (0 points)
    Sep 5, 2011 4:09 PM in response to Daffy2011

    Hi Daffy 2011,

    I agree, that's why I included a link to this specific thread in my update to the Apple support crew (scroll down to see my email):

     

    > Date: Mon, 5 Sep 2011 13:39:44

    > From: iTunesStoreSupport@apple.com

    > To:

    > Subject: RE: Connecting & Downloading; Follow-up: 167321165

    >

    > Hello Herbapam,

    >

    > Steph here again from the iTunes Store.

    >

    > I am very happy to hear that you were able to resolve your issue of not being able to access the iTunes Store by searching the iTunes Windows Apple Support Community. I understand that this issue has been time consuming for you, I apologize for any inconvenience this has caused, and I'm sorry that the suggestions I have previously provided did not resolve the issue.

    >

    > I'm glad that you will now be able to enjoy the iTunes Store. We appreciate your business. Please don't hesitate to contact us again if you encounter any other issues.

    >

    > Thank you for contacting iTunes Store Customer Support. Have a fantastic day!

    >

    > Sincerely,

    >

    > Steph

    > iTunes Store/Mac App Store Customer Support

    >

    > Please Note: I work Tueday through Thursday, 3:00 PM to 11:30 PM and Saturday 8:00 AM to 6:30 PM EST.

    >

    > Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

    >

    ///

    > Hello, I wanted to let you know that I finally found the solution to my problem by searching the iTunes Windows Apple Support Community files. Please see https://discussions.apple.com/thread/3287035 and my comment (under the name "Herbapam").

    :> Cheers,

    > Herbapam

    ///

    RE: "Doesn't Apple monitor these forums?"...my impression is NO, they don't...however, it's at least reassuring to know that Apple attracts a clientele sufficiently savvy to seek answers AND unselfishly share their findings to help others!

  • by gchin,

    gchin gchin Sep 5, 2011 4:51 PM in response to bukifvr
    Level 1 (20 points)
    Sep 5, 2011 4:51 PM in response to bukifvr

    Also see a simpler solution from Jerry at: iTunes for windows - App Store's blank page - final solution

     

    https://discussions.apple.com/message/15993286#15993286

  • by fitdude,

    fitdude fitdude Sep 5, 2011 6:47 PM in response to bukifvr
    Level 1 (0 points)
    Sep 5, 2011 6:47 PM in response to bukifvr

    Hey bukifvr,

     

    tried the format you described in uninstalling and trying itunes 10.3 from filehippo, unfortunately mine was a bust, tried 10.4 still a no go,  when trying to download a box came up saying the file was not a recognized win32 file....no idea what that meant, so im stuck between a rock and a hard place at the mo....any ideas

     

    cheers

  • by fitdude,

    fitdude fitdude Sep 5, 2011 8:21 PM in response to bukifvr
    Level 1 (0 points)
    Sep 5, 2011 8:21 PM in response to bukifvr

    hey there bukifvr

     

    i have some good news, some bad news and some very bad news, i finally was successful in getting itunes 10.3 installed (YAY), however, i followed your instructions regarding deleting the itunes library file and replacing it with the most recent file, dont know what i did but i lost all my songs, videos and apps.....how do i retrieve them if at all....need help

    cheers

  • by fitdude,

    fitdude fitdude Sep 5, 2011 8:26 PM in response to bukifvr
    Level 1 (0 points)
    Sep 5, 2011 8:26 PM in response to bukifvr

    ive found most of the apps, in the recycle bin, so how do i retrieve them and have them in my itunes?

  • by idunno281,

    idunno281 idunno281 Sep 6, 2011 7:20 AM in response to bukifvr
    Level 1 (0 points)
    Sep 6, 2011 7:20 AM in response to bukifvr

    Do I need to uninstall everything or will it still work if I just uninstall iTunes?

  • by Daffy2011,

    Daffy2011 Daffy2011 Sep 6, 2011 7:25 AM in response to idunno281
    Level 1 (5 points)
    Sep 6, 2011 7:25 AM in response to idunno281

    What worked for me was to uninstall everything that Bukifvr's message said I should uninstall, in that order. I then reinstalled 10.4.1. That worked for me (Windows XP Pro).

  • by idunno281,

    idunno281 idunno281 Sep 6, 2011 8:19 AM in response to Daffy2011
    Level 1 (0 points)
    Sep 6, 2011 8:19 AM in response to Daffy2011

    So if I uninstall everything and reinstall everything (the newest versions), it should work?

  • by Aerynvala,

    Aerynvala Aerynvala Sep 6, 2011 3:43 PM in response to idunno281
    Level 1 (0 points)
    Sep 6, 2011 3:43 PM in response to idunno281

    Uninstalling all of the items in the order listed, then installing the lastest version fresh worked for me.  I'm on a Windows 32bit XP Home Edition SP3.

     

    Also, at some point I had disallowed Bonjour in my firewall settings, I had to allow that internet access in order for the new iTunes to install.

  • by reyncrhrar,

    reyncrhrar reyncrhrar Sep 6, 2011 9:38 PM in response to fitdude
    Level 1 (0 points)
    Sep 6, 2011 9:38 PM in response to fitdude

    I'm missing some music too.  I see 9/4 comment by herbapam talks about retrieving songs but I haven't tried it out yet.  Also, you can use itunes to see previously purchased music but I haven't figured out how to re-download them yet....

  • by Marion123,

    Marion123 Marion123 Sep 7, 2011 1:27 PM in response to reyncrhrar
    Level 1 (0 points)
    Sep 7, 2011 1:27 PM in response to reyncrhrar

    Once you've upgraded to 10.4 and access the iTunes Store, there is a new entry in the right side navigation where it will identify purchased items not currently in your "local" itunes.  Select that entry to open display...

     

    Click the "cloud" icon to the right of the missing purchases and it will download - as easy as that!  I had a restored iTunes db, so I had lost many of my purchases that couldn't be "restored." 

     

    And with this new feature, I was able to restore them.  It restored songs & TV shows that I had long thought of as "gone."

     

    Very nice feature...if only that cloud contained all the albums/songs that I had ripped over the years that didn't restore...but i was happy to have not ultimately lost the purchases.

     

    was a learning moment about really having a backup...my bad. :-)

  • by jacquelynfrombradley,

    jacquelynfrombradley jacquelynfrombradley Sep 8, 2011 11:05 AM in response to bukifvr
    Level 1 (0 points)
    Sep 8, 2011 11:05 AM in response to bukifvr

    I uninstalled everything like you said but when I went to filehippo they only have the 10.4

    Now I'm in the same boat can't play my music, ipod screwed up and itunes not going to store.

  • by bukifvr,

    bukifvr bukifvr Sep 8, 2011 12:36 PM in response to jacquelynfrombradley
    Level 1 (15 points)
    Sep 8, 2011 12:36 PM in response to jacquelynfrombradley

    FileHippo does have 10.3, but you have to click 10.4 to go to its download page.  On that page there is a column on the right side of the page that has all the older versions available.  If you want something more current than 10.3, you can download 10.4.1.

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