bukifvr
Level 1 (15 points)

Q: iTunes 10.4 Blank iTunes Store Fix

I too had the blank iTunes Store window after downloading iTunes 10.4.  This appears to be a widespread problem for 32 bit and 64 bit Windows 7 systems.  There are several "simple" fixes that I found online that did not work for me and I absolutely refuse to pay Apple Support $50 for their help. The following solution worked for my  32 bit and 64 bit Windows 7 laptops.  My solution was to downgrade the iTunes software.  I uninstalled iTunes 10.4 and reinstalled iTunes 10.3. I did not backup my songs and I did not lose any songs.  I learned that when you uninstall iTunes the database is backed up automatically and put in the "Previous iTunes Libraries" folder.  But if you are worried and want to be ultra safe go ahead and back it up yourself.  Here are the steps to properly uninstall iTunes 10.4 and reinstall iTunes 10.3:

 

1.  Go to Control Panel>Programs>Uninstall

2.  Uninstall the following Apple programs in the following order:

     a. iTunes

     b. QuickTime

     c. Apple Software Update

     d. Apple Mobile Devices Support

     e. Bonjour

     f.  Apple Appllcation Support

3.  Reboot PC

4.  Find, Download and Install iTunes 10.3 (you can find it at FileHippo.com)

 

If you start iTunes now you will get an error message saying that the current iTunes library was created by a newer version of iTunes.  To correct this:

 

5.  Go to your Music>iTunes folder and delete the "iTunes Library.itl" database file

6.  Within this iTunes folder find and open the "Previous iTunes Libraries" folder and locate the most recently dated "iTunes Library (date).itl" database file.

7.  Copy and Paste this file back into the iTunes folder

8.  Rename this "iTunes Library (date).itl" file by removing the date.  It should say "iTunes Library.itl"

9.  Reboot PC

 

You are finished.  Good Luck and I hope this helps.

iTunes 10, Windows 7

Posted on Aug 25, 2011 8:48 AM

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bukifvr

Q: iTunes 10.4 Blank iTunes Store Fix

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  • by jacquelynfrombradley,

    jacquelynfrombradley jacquelynfrombradley Sep 9, 2011 5:15 AM in response to bukifvr
    Level 1 (0 points)
    Sep 9, 2011 5:15 AM in response to bukifvr

    So I found the right one, did all the uninstall, installed the right one,

    It Didn't Work!!

    I lost most of my musis and  all of my aps

     

    Man WHY DO THEY HAVE TO DO UPDATES?

     

    Funny thing is I  can get to the store on my ipod touch

    It just doesn't make sence

  • by bukifvr,

    bukifvr bukifvr Sep 9, 2011 9:18 AM in response to jacquelynfrombradley
    Level 1 (15 points)
    Sep 9, 2011 9:18 AM in response to jacquelynfrombradley

    Huh!  Did you follow the instructions exactly?  Uninstall all the Apple programs in the proper order?  Did you reboot your PC after uninstallation of programs?  What version of iTunes did you try to reinstall?

  • by jacquelynfrombradley,

    jacquelynfrombradley jacquelynfrombradley Sep 9, 2011 12:42 PM in response to bukifvr
    Level 1 (0 points)
    Sep 9, 2011 12:42 PM in response to bukifvr

    yes I did it exactly as you said, printing out your post so I could follw it.

    I ended up with 10.3

    I ended up putting back 10.4 and my music came back. Had to get all my aps through my Ipod touch.

    On one of my error, it said that Bounjour is being denied by a host something or other.

    So maybe there is a problem with Bonjour and not Itunes.

  • by davidfromhaleiwa,

    davidfromhaleiwa davidfromhaleiwa Sep 12, 2011 3:18 AM in response to bukifvr
    Level 1 (0 points)
    Sep 12, 2011 3:18 AM in response to bukifvr

    Thank you so much!  I followed your instructions exactly and they worked beautifully.  I appreciate your taking the time to post this.

  • by steve2273,

    steve2273 steve2273 Sep 13, 2011 8:41 AM in response to bukifvr
    Level 1 (0 points)
    Sep 13, 2011 8:41 AM in response to bukifvr

    I'm having the same issue... the problem is, this is the second time this has happened after downloading an iTunes update. It happened after the last update, and now it is doing it again with version 10.4.1.10. I'm running Windows XP. I shouldn't have to uninstall all of my Apple products every time I update iTunes. It's a pain in the hind end and I wish Apple would do something about it... They are starting to become like Microsoft, letting the consumer do their testing for bugs AFTER the update is shipped.

  • by jacquelynfrombradley,

    jacquelynfrombradley jacquelynfrombradley Sep 13, 2011 9:12 AM in response to bukifvr
    Level 1 (0 points)
    Sep 13, 2011 9:12 AM in response to bukifvr

    I still can't get to all of the Apple store. I can view my info , update aps, CAN NOT buy music nor see anothing else in the store.

    Apple and Microsoft need to get together to get this solved.

    The new IE browser and Itunes DO NOT MIX.

    One stops the other from working.

     

    It could be Bonjour and the Cloud that is causing problems.

    I'm about ready to put my music in windows program and not use Itunes at all.

     

    Yes it might work for some but it didn't for me.

  • by Alexa K,

    Alexa K Alexa K Sep 13, 2011 9:20 AM in response to bukifvr
    Level 1 (0 points)
    Sep 13, 2011 9:20 AM in response to bukifvr

    GUYSSSSS PLEASE HELP!!!

     

    I tried to updated 10.3 to 10.4 without uninstalling then pop out a message sth about quicktime, i dunno what to to do and a can't find my app panel as well.

     

    The problem dragged for WEEKS and I dun have time to deal with it

     

    Out of frustration, i uninstalled itune and reintall it from the web, gladly find the my iphone finally can syncrize with the itunes....IT TOOK ME 3 + HOURS!!!!!!

     

    Now I can't access to the itune store, with no alert sign........PLEASE HELP.....I dun want to go thr that 3 long hours again....it felt like AGESSSSSSSS

     

    I'm using Windows XP and I'm a computer handicapped......I'm amazed I can go this far as to uninstall and reinstall things again XP

  • by steve2273,

    steve2273 steve2273 Sep 13, 2011 9:40 AM in response to bukifvr
    Level 1 (0 points)
    Sep 13, 2011 9:40 AM in response to bukifvr

    I found this thread (https://discussions.apple.com/message/15993286#15993286) that contains a simple solution without having to uninstall iTunes or your other Apple products... If you are running Windows 7 do the following:

     

    1. Open folder found in C:\ProgramData\Apple\Installer Cache\AppleApplicationSupport 2.0.1

    2. Right click AppleApplicationSupport 2.0.1

    3. Click Uninstall

    4. Open folder found in C:\ProgramData\Apple\Installer Cache\AppleApplicationSupport 1.5.2

    5. Right click AppleApplicationSupport 1.5.2

    6. Click Install

    7. Restart Windows

     

    If you are running XP (please note that both of the folders are hidden, so you'll have to show hidden folders to find them) do the following:

     

    1. Open C:\Documents and Settings\All Users\Application Data\Apple\Installer Cache\AppleApplicationSupport 2.0.1

    2. Right click AppleApplicationSupport 2.0.1

    3. Click Uninstall

    4. C:\Documents and Settings\All Users\Application Data\Apple\Installer Cache\AppleApplicationSupport 1.5.2

    5. Right click AppleApplicationSupport 1.5.2

    6. Click Install

    7. Restart Windows

     

    I'm running XP and this worked for me WITHOUT having to uninstall all of my Apple products. Hope this helps everyone.

     

    ~Steve

  • by jacquelynfrombradley,

    jacquelynfrombradley jacquelynfrombradley Sep 13, 2011 8:44 PM in response to steve2273
    Level 1 (0 points)
    Sep 13, 2011 8:44 PM in response to steve2273

    Thank you for finding this message.

    It worked!!!

  • by ron at CM,

    ron at CM ron at CM Sep 13, 2011 10:17 PM in response to steve2273
    Level 1 (0 points)
    Sep 13, 2011 10:17 PM in response to steve2273

    Thanks so much for this post Steve... I've just spent two days "following the rules" of Apple troubleshooting. This fixed me in less than five minutes.

     

    Hooah!

  • by steve2273,

    steve2273 steve2273 Sep 14, 2011 6:29 AM in response to bukifvr
    Level 1 (0 points)
    Sep 14, 2011 6:29 AM in response to bukifvr

    Glad it worked for you!

     

    ~ Steve

  • by LutraBelenus,

    LutraBelenus LutraBelenus Sep 15, 2011 5:20 AM in response to bukifvr
    Level 1 (0 points)
    Sep 15, 2011 5:20 AM in response to bukifvr

    This worked for me too. Thanks!

  • by djhfromhouston,

    djhfromhouston djhfromhouston Sep 17, 2011 9:06 PM in response to bukifvr
    Level 1 (0 points)
    Sep 17, 2011 9:06 PM in response to bukifvr

    THANK YOU bukifvr ... been messing with this off and on for over a week. Followed your post line-by-line ... worked like a charm! I haven't tried to upgrade to 10.4, just happy that everything's working in 10.3. Maybe I'll get brave in the future and attempt 10.4 ... right now I'm just happy my connection to the store is restored. Can't thank you enough.

  • by Mutner,

    Mutner Mutner Sep 26, 2011 5:55 PM in response to bukifvr
    Level 1 (0 points)
    Sep 26, 2011 5:55 PM in response to bukifvr

    If you're worried about downloading from a torrent site or whatever, iTunes Version 10.3.1.55 can be found on Apple's website: http://support.apple.com/kb/DL1103

  • by Sinamenone,

    Sinamenone Sinamenone Sep 26, 2011 9:18 PM in response to bukifvr
    Level 1 (0 points)
    Sep 26, 2011 9:18 PM in response to bukifvr

    I'll try this & hope it works.

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