7 Replies Latest reply: Jan 30, 2006 8:11 AM by Otto42
nippauls Level 1 Level 1 (0 points)
Greetings,
Since version 5 I and many others whom I know cannot close iTunes. It closes then immediately re-opens itself. Even using Task Manager to close it, it simply re-opens itself again, and in the end the only way to close iTunes is to re-boot the computer.
I have sent Apple about 50 emails with regard to this problem, as have many other people I know, but none of us has ever received a reply.
I believe this is a common problem.
I have managed to ascertain that the first opening of iTunes uses the path C:\Programs\iTunes, but that all automatic re-openings thereafter carry a suffix: C:\Programs\iTunes\ -embedding.
I have disabled all my security software and the problem persists.
Please does anybody know how to resolve this problem?
Thank you,
nippauls

Windows XP
  • 1. Re: iTunes reopens itself after closing
    Otto42 Level 6 Level 6 (9,070 points)
    Are you using ObjectDock, by any chance?
  • 2. Re: iTunes reopens itself after closing
    nippauls Level 1 Level 1 (0 points)
    Hi,
    Thanks for the reply,
    No I am not using Object Dock.
    However, experimentation today has found a sort of "fix".
    If I close iTunes with the X in the top right corner, it simply re-opens. If I close iTunes with Task Manager, likewise it re-opens. If, however, (and I had never tried this before) I close with "File" then "Exit" iTunes does not reopen.
    Finally I have AN answer, but obviously iTunes still has a fault and Apple sadly after over a year of having been made aware of this problem for many users don't seem to have either the desire or the ability to resolve the issue.
    Thanks,
    Paul
  • 3. Re: iTunes reopens itself after closing
    nippauls Level 1 Level 1 (0 points)
    I was wrong, I managed to close iTunes once by using File, Exit. The problem continues.... any ideas?
    Thanks,
    Paul
  • 4. Re: iTunes reopens itself after closing
    Otto42 Level 6 Level 6 (9,070 points)
    The reason it's reopening is likely that some other program is accessing it using the COM interface, and this causes it to reopen. I asked about ObjectDock because it is known to do this, but it could be anything. Close any programs you have that are designed to pull information out of iTunes or designed to control iTunes before you close it. If you don't know of any, well, try closing other programs at random until you figure out which one is doing it.
  • 5. Re: iTunes reopens itself after closing
    nippauls Level 1 Level 1 (0 points)
    PROBLEM RESOLVED!

    Here is what I did and it has fixed the issue of iTunes continually re-opening itself after closing with reference to DCOM and embedding.

    I disabled DrWatson by editing the following registry key from 1 to 0:
    HKLM\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\AeDebug = 0

    I disabled DCOM by editing the following registry key from Y to N:
    HKLM\SOFTWARE\Microsoft\OLE\EnableDCOM = N

    Then I restarted the computer.

    Then, using Control Panel, I removed iTunes and restarted.

    Then I went to C:\Programs and deleted EVERY folder relating to iTunes and iPod. If a folder refuses to be deleted, open Task Manager and terminate the relevant iPod process then it will be possible to delete the folder.

    I then cleared my Prefetch folder, temp folder, and then recycle bin.

    I restarted the computer, and re-installed iTunes.

    PROBLEM RESOLVED

    Hope this helps other users with similar problems.

    nippauls
  • 6. Re: iTunes reopens itself after closing
    nippauls Level 1 Level 1 (0 points)
    NOT RESOLVED!

    My last posting worked for several hours, then the problem returned.
    I must now believe that this is caused by a serious oversight or deliberate use of DRM that like Sony's efforts, just doesn't work.
    Apple, your software is pants! Please fix this issue.
    nippauls
  • 7. Re: iTunes reopens itself after closing
    Otto42 Level 6 Level 6 (9,070 points)
    nippauls, this is not an iTunes problem. Sorry, but the DRM and iTunes simply do not work that way.

    If iTunes is restarting, something else is restarting it. The only way you're going to figure out what it is is via experimentation.