Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Forgot my access code

I have an ipod touch and I can't remember my code to open my iPod and I don't have the same computer as before. When I plug my ipod to my new computer a box appear saying "iTunes was not able to connect to the iPod because it's locked with a password. You have to enter tour password to be able to use iTunes".

Is there something I can do ?

Thanks

iPod touch

Posted on Aug 25, 2011 7:07 PM

Reply
5 replies

Aug 25, 2011 7:15 PM in response to francefrommontreal

If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.

Aug 25, 2011 8:31 PM in response to Carolyn Samit

This does'nt work for me cause when they say "Plug the iPod in the computer and then select

Select your iPod touch when it appears in iTunes under Devices" that's exactly my problem I can't even get there, I can't select iPod cause, because like I wrote earlier the minute I plug in the iPod a box appear saying " iTunes was not able to connect to the iPod because it's locked with a password. You have to enter your password to be able tu use iTunes". So I'm stuck there and can't do nothing.

Forgot my access code

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.