anthaeus1964

Q: itunes is using 100 % CPU

When Itunes is running it uses 100% of my CPU. Can somebody help me?

Windows XP

Posted on Aug 26, 2011 9:21 AM

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Q: itunes is using 100 % CPU

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  • by marconielsen,

    marconielsen marconielsen Oct 13, 2011 10:03 AM in response to japiohelp
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    Oct 13, 2011 10:03 AM in response to japiohelp

    Wow, the "netsh winsock reset" and reboot solved my problem on Windows 7.  I have been dealing with this since one of the beta releases of iTunes 10.5 a few months ago and not sure what it was..

     

    Saved me from re-imaging a laptop.. :-)

  • by tarpalantir,

    tarpalantir tarpalantir Oct 13, 2011 10:08 AM in response to anthaeus1964
    Level 1 (0 points)
    Oct 13, 2011 10:08 AM in response to anthaeus1964

    Follow up on my post above regarding Win 7, 32 bit running Covenant Eyes.

     

    Unistalled Covenant Eyes and it's working fine.  I'm going to do the iOS 5 update before I try reinstalling CE.

     

    Thanks to all who commented, especially those who saw the same symptoms with other monitoring software.

  • by mkiitmr2,

    mkiitmr2 mkiitmr2 Oct 13, 2011 11:50 AM in response to anthaeus1964
    Level 1 (0 points)
    Oct 13, 2011 11:50 AM in response to anthaeus1964

    Figured out my issue!

     

    Background:

    Win 7 64 bit

    Itunes 10.5 public release

    Iphone 4

     

    Symptoms:

    Iphone 4 backup/sync hanging

    Itunes Store was blank

     

    Fix:

    Uninstalled AVG Family Safety (like net nanny, an online website monitoring app for my children)

    ran command promt as administrator, typed netsh winsock reset

    Rebooted

     

    That fixed boy my backup and itunes store issue.  My suggestion is if you have anything like this, Nortong Online Security, Net Nanny, AVG Family Safety, Safe Eyes, Covenant Eyes, etc. you should start by uninstalling it and see if it fixes your problems.  Hope this helps someone.

     

    Erik

  • by bconner34,

    bconner34 bconner34 Oct 13, 2011 1:03 PM in response to maxfromraleigh
    Level 1 (0 points)
    Oct 13, 2011 1:03 PM in response to maxfromraleigh

    I too have Windows 7 64-bit and I am experiencing the exact same problems described by others here, the iTunes store does not load (the bar gets to half-way and seems to stop leaving me with a blank window), can't connect to my iPod Touch.  I have tried uninstalling (following the recommended order of uninstalls) and reinstalling multiple times, and I have also tried the winsock reset to no avail.  I have Bescure Online installed and after reading the post from maxfromraleigh  I checked their website and found this in the Bsecure Online Knowledge Base:

     

    "Apple released iTunes v.10.5 on October11, 2011.  This version appears to conflict with many internet security programs, including Bsecure. Although we don't have a solution to this conflict, we suggest that you try performing a system restore to before Apple released the iTunes update.  If you need assistance with performing a system restore.

     

    If the system restore does not resolve your issue & you would like to try going back to the previous version of iTunes, please contact Apple Care for assistance.  With the number of programs having this conflict, Apple Care should also have more information for you as to what theyare doing to resolve this issue."

     

    It looks like this may be my issue.  I'm going to try disable and if needed, uninstall Bescure this evening to see if either resolves the problem.

  • by bconner34,

    bconner34 bconner34 Oct 13, 2011 1:14 PM in response to bconner34
    Level 1 (0 points)
    Oct 13, 2011 1:14 PM in response to bconner34

    I just found this article under Apple Support that discusses issues with third party security/monitoring programs that may be helpful:

     

    http://support.apple.com/kb/ts3125#1

  • by etacarinae,

    etacarinae etacarinae Oct 13, 2011 1:28 PM in response to anthaeus1964
    Level 1 (4 points)
    iCloud
    Oct 13, 2011 1:28 PM in response to anthaeus1964

    Also documented in this thread:

     

    https://discussions.apple.com/message/16286645#16286645

     

    Previous fix is now not solving the problem in the 10.5 update.

     

    You are useless, Apple.

  • by ProvenKick,

    ProvenKick ProvenKick Oct 13, 2011 1:35 PM in response to anthaeus1964
    Level 1 (0 points)
    Oct 13, 2011 1:35 PM in response to anthaeus1964

    I had the same problems. Installed 10.5 and CPU usage jumped to 100% and iTunes Store wouldn't load and Safari would not connect. Someone else suggested and I tried this and

     

    IT WORKED!

     

    Go to Start / Accessories

    Right-Click on Command Prompt

    Click Run as Administrator

    Type in "netsh winsock reset", without the quotes and hit Enter

    Restart the computer.

     

    I worked all the other fixes for hours before I tried this and this did it for me.

  • by bconner34,

    bconner34 bconner34 Oct 13, 2011 8:46 PM in response to bconner34
    Level 1 (0 points)
    Oct 13, 2011 8:46 PM in response to bconner34

    I have deleted Bsecure and iTunes is now working properly.  I can access the iTunes Store and I have been able to update my iPod Touch to iOS 5.  I will try reinstalling Bsecure in the next couple of days to see if the problems return.  Hopefully Apple will fix these issues with security/monitoring programs soon.

  • by maxfromraleigh,

    maxfromraleigh maxfromraleigh Oct 14, 2011 6:35 AM in response to anthaeus1964
    Level 1 (0 points)
    Oct 14, 2011 6:35 AM in response to anthaeus1964

    I tried every solution I could think of, but ultimately had to uninstall BeSecure. Everything is working as it should now.

  • by Moosewanger1,

    Moosewanger1 Moosewanger1 Oct 14, 2011 8:13 AM in response to japiohelp
    Level 1 (0 points)
    Oct 14, 2011 8:13 AM in response to japiohelp

    I am using win XP and I had exactly the same problem. japionhelp's suggestions worked.

  • by LorangeJuice,

    LorangeJuice LorangeJuice Oct 14, 2011 10:25 AM in response to Moosewanger1
    Level 1 (0 points)
    Oct 14, 2011 10:25 AM in response to Moosewanger1

    Windows XP user. iTunes 10.5. Tried the "uninstall in this order and reinstall" fix to no avail. Just did the netsh winsock reset both manually and again using Microsoft Fix it. Didn't work for me. This is beyond frustrating.

     

    Any other advice?

     

    Can't backup, sync, or update any of my devices to iOS5...or use my computer with iTunes.This is unbelieveable.

  • by melissa78,

    melissa78 melissa78 Oct 14, 2011 10:44 AM in response to stuker
    Level 1 (0 points)
    Oct 14, 2011 10:44 AM in response to stuker

    Thank you!!!!!! Worked perfectly and so easy!

  • by LorangeJuice,

    LorangeJuice LorangeJuice Oct 14, 2011 11:33 AM in response to LorangeJuice
    Level 1 (0 points)
    Oct 14, 2011 11:33 AM in response to LorangeJuice

    Reluctantly uninstalled Spyware Doctor and all is now right in my world

     

    Thank you all!!!

  • by davfromclarkston,

    davfromclarkston davfromclarkston Oct 14, 2011 1:33 PM in response to japiohelp
    Level 1 (0 points)
    Oct 14, 2011 1:33 PM in response to japiohelp

    Japiohelp, you are an absolute star!!! Been battling with this for days and beginning to think that I'd need to ask the dreaded Apple support team.

     

    My problems with 10.5 were:

     

    Power hungry

    No Apple store on iTunes

    iPad would not back up

     

    Your fix worked first time.

     

    Don't know where you are but I owe you a drink, and perhaps my sanity!

     

    Final note, you'd think Apple would have "owned" this problem. Not impressed!

  • by robertfromthornhill,

    robertfromthornhill robertfromthornhill Oct 14, 2011 7:53 PM in response to japiohelp
    Level 1 (0 points)
    Oct 14, 2011 7:53 PM in response to japiohelp

    Japiohelp is a genius...thank you so much...so much frustration and such a simple fix...the winsock thing worked liked a charm.  I bow down to you japiohelp !!!!!!!!!!

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