I can't remember my computer's password - how do I reset?

Hi Rachel,

No idea how to do it on an Air, but here's the normal way...

1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

2. When your computer finishes starting up from the disc, choose Reset Password from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)

Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Reset Password.

I have the same password problem. Twice now I have restarted with the C key using the Install disc, and reset the password. On both occasions when I came to go back into my user area, the password was not accepted. It gave me the correct hint, but would not accept the password.

So where do I go now? I am effectively locked out of the computer and all its files.

Here's the instructions if you have the discs.

*Mac OS X: Changing or resetting an account password*

http://support.apple.com/kb/HT1274?viewlocale=en_US

Try this (OS 10.5 only). *How to Reset User Password via single user mode*

http://macosx.com/forums/howto-faqs/300019-howto-reset-user-password-via-single- user-mode.html

 Cheers, Tom 😉

Tom,

I tried the second option, through the Command S route and changed the password, but

it still was not accepted.

By the first route, if I try to unlock the authentification lock in Apple user mode, it asks for a password there, and I have no idea what that is. And when I have previously tried the change password route in Accounts, it has asked for the old password before the new one, which of course I cannot give as it is not being accepted.

Your Air came with system software (OSX) on a bootable flash drive, that's the equivalent of the disk, locate it and follow the instructions posted by BDAqua

Tom,

I thought I had successfully changed the passwords - the computer system appeared to be telling me so. However, when I come to use them, for example when upgrading software, the password still is not accepted.

Any ideas?