Previous 1 2 3 Next 117 Replies Latest reply: Mar 10, 2007 6:50 PM by spacepiggy
Doug Holm Level 1 (35 points)
All of the sudden my superdrive won't recognize any disks. It tries to spin up for a few seconds, then ejects the disks. It had worked great up until today. Any ideas on how to troubleshoot? Thanks.

iMac 1.25 GHz PowerPC G4   Mac OS X (10.4.3)  
  • Donald Morgan Level 6 (12,770 points)
    Doug, try to shut your computer clear OFF for a short time and then retry.
  • Doug Holm Level 1 (35 points)

    Thanks for the suggestion, but it's still not working. Does anyone know of a diagnostic test that can be run to test the drive? The last CD that ran on the drive was software for a Quickcam. I'm not sure if the software caused a problem, or if the drive just quit. Thanks
  • Darth Jasbo Level 1 (0 points)
    My brother-in-law's iMac G4 superdrive is doing the same thing. It ejects every type of media. He is running Jaguar and system profiler recognizes the drive. It is a Pioneer DVDR-104 if I remember correctly. Maybe if we keep this post fresh, others with the same problem will jump on....or we might get an answer.
  • Roger Herbert Level 1 (115 points)
    My superdrive has just started doing this. Spits out every CD or DVD I give it within 5-10 seconds. It started happening last night when I was running Backup, burning a set of 6 DVD+RWs, on the 6th one it coughed up an error halfway through and hasn't worked since.

    I can't even run AHT from my Panther discs, as I can't keep the disc in the slot long enough to boot from it.
  • gloam Level 1 (0 points)
    This seems to be happening to everyone and their mother. Your description of the problem is identical to mine.

    iMac Flat Panel   Mac OS X (10.4.4)  
  • Ricardo Magana Level 1 (70 points)
    this problem is also happening to me- It had happened before- i think- and I put a cleaning disk through it and it seemed to have worked-- then it just started doing it again- I am trying to upgrade to Tiger and I can not because the drive is not reading the disc. I once again tried cleaning and that didn't work- 10.3 is starting to go crappy on me- or my iMac just got a bug or something, but about a week ago- it has started slowing down-- Even safari and iTunes are slow--- they used to be my fastest using program-- ohh yeah- and i can use disk utility to check my permissions, that's also failing--I love my iMac, it's been running for almost 4 years!!!

    HELP!!! I just want to install Tiger and have all my problems go away!
  • Doug Holm Level 1 (35 points)
    It seems that this is a very common problem, yet Apple has no solution for us. I guess I'm going to have to take the iMac in for service.
  • Darth Jasbo Level 1 (0 points)
    I tried the lens cleaner thing. No go. I think the drive is shot. Tried a bunch of stuff over the weekend. Nothing. I guess I will have to replace the drive. You'd think apple would replace them if so many are going bad....
  • Darth Jasbo Level 1 (0 points)
    I tried the lens cleaner thing. No go. I think the drive is shot. Tried a bunch of stuff over the weekend. Nothing. I guess I will have to replace the drive. You'd think apple would replace them if so many are going bad....
  • Kyle Barker Level 1 (65 points)
    iMac G4 800Mhz Superdrive just started doing this anyone found a soluton yet?
  • russ c Level 1 (0 points)
    Boy! Talk about planned obsolescence. Mine too. Over the weekend while I was looking to offload some files to make room for a backup of my wife's sick iBook.

    It went from working fine to not mounting disks with no sign of prior trouble. I'm looking in to getting an external DVD burner so will be able to boot the hardware test disk after I get that but I'd love to hear a soulution short of replacing the drive before then.

    iMac 17in 1GHz   Mac OS X (10.3.9)  
  • Darth Jasbo Level 1 (0 points)
    I wonder how many of these "Super"drives have to go bad before Apple has a recall or offers a replacement. What is the life expectancy of a DVDR drive? Is everyone else's Superdrive showing up in your System Profiler? What drive do all of you have? I wonder if this is a Pioneer thing.
  • Kyle Barker Level 1 (65 points)
    it still showes up in the system profiler but it will not mount any discs. its a pioneer DVR-104 which seemd to be the drive everyone is having trouble with. I just sent mine back to where i bought it to be repaired under warrenty although it did cost me $48 to ship it via UPS Ground
  • Magic Mark Level 1 (0 points)
    I'm having the same problem. i can't even burn in disk utility. Get error0x8002006D This seems to be a problem with tiger. everything was working fine uo to that point. I did aliitle research and went to pioneer website. i have a Pioneer 104 superdrive. i don't no if the attatched info is old. if it's not than why wasn't it in apple updates. pioneer will send an update of drive by mail just fill out mailing info. Not shure if they had a download. Here is the attached article with link. Good luck will let you no if it works.DVD-R/RW Computer Drives and DVD Recorders Download Page

    (See Links Below)
    LONG BEACH --  As the DVD Forum releases the specifications for new high-speed discs for DVD recording, Pioneer Electronics (USA) Inc. announces that many of its DVD-R/RW computer drives and DVD recorders will require a firmware update in order to avoid potential damage to the units and discs. The update process is free and relatively simple, and it is extremely important for owners of these products to make sure it is completed prior to using any new high-speed discs for recording.
    The DVD Forum has established new standards for high-speed recordable discs (4X for DVD-R and 2X for DVD-RW). Various media manufacturers have begun production of these discs that will soon be available in the marketplace. The source of the problem is a firmware "bug" in certain Pioneer DVD-R/RW recorders and drives, and not with the high-speed media itself. As a result, use of the new high-speed discs for recording on these particular Pioneer products may cause damage to both the loaded disc and to the drive/recorder. The following drives and recorders may be affected: 
    * Pioneer DVR-7000 DVD recorder
    * Pioneer PRV-9000 Professional DVD recorder
    * Pioneer DVR-A03 computer drive
    * Pioneer DVR-103 computer drive
    * Pioneer DVR-A04 computer drive
    * Pioneer DVR-104 computer drive
    In addition to the above models, certain OEM computer systems containing Pioneer-manufactured DVD-R/RW drives are affected. 

    Anyone who owns or uses any of the above-listed products should conduct the free firmware update immediately, prior to using the new high-speed media.
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