magic mouse store warranty

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magic mouse store warranty

My magic mouse just exploded and when ichecked it one of the batteries' acid damaged the mouse, i went to warranty and they didnt replace it because they told me that apple doesnt cover battery damages bah blah, i just think is unfair because my magic mouse has its original batteries and has 70% of the charge, it was only 6 months and the "warranty" is for a year. So i think people are wrong, every one told me that apple products where the best quality and warranty, a year ago i got a hp touch, the keyboard died like in 8 months, they just sent me a replacement without question and included a new mouse, I love apple products, but if they are going to be that iresponsible each time and making excuses just to not replace damaged items that they know was their fault wow thats bad, im sorry to be a sore loser, but i loved that mouse.

Posted on Aug 30, 2011 1:01 PM

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Answer 1

Aug 31, 2011 3:28 AM in response to rasiel21

Hello:

I am certainly no apologist for Apple (or any other corporation). However, I do understand that battery damage cannot be covered under warranty. I do empathize as you indicated the batteries came with the mouse.

No guarantees (I do not speak for Apple), but I suggest you call Applecare and ask for customer relations (not technical support). Explain what has happened and see if they will replace the mouse.

Barry

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Answer 2

rasiel21 Author

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Sep 2, 2011 1:43 PM in response to Barry Hemphill

thanks for you time. i really apriciate it, Im so sorry i wrote that messege i was frustrated. I made my peace with the situation and will buy another one when possible, i loved that mouse, Im a graphic designer and it was a terrific tool for my job 🙂

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Answer 3

matto1

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Dec 7, 2011 8:05 PM in response to rasiel21

I bought my iMac with the magic mouse in May. It went through alkalines so fast -- about 3 weeks or so on the first set, and not even that much on the 2nd set -- that I went back to using my old wired apple mouse until I got around to getting lithium batteries. In the meantime, I opened up the back of the mouse case, and let it sit without any batteries at all the last 4 months or so...

So, today I finally got the lithium batteries. Went to put them in and... there's corrosion damage to one of the contacts!!! How is that even possible? I've only used two sets of alkaline batteries in it, ever, for a grand total of maybe 5 weeks. It has been without batteries in it at all, otherwise. Moreover, I still have the most recent alkalines, there is no sign whatsoever of any leakage in them, and they both still register a charge.

I just got off a longish call with support, and they couldn't tell me whether it's covered or not. But I am somewhat flabbergasted that these devices can have the appearance of battery damage without having been used very much, or, as in my case, practically at all.

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