1 Reply Latest reply: Aug 31, 2011 9:57 AM by varjak paw
Katsy Level 1 Level 1 (0 points)

I accidentally dropped my iphone 4 and the glass on the front has shattered.  I have only had this phone a few months and it was in an otterbox when it broke!!  What can I do?  I can't find any information on what my warranty does cover...Do I have to buy a new phone?  Can it be fixed?  I am a little confused as to why the glass cracked like it did!!  I thought it was supposed to be very, very strong...PLUS the otterbox!!  What is the best protection?  I was told otterbox was what I needed to keep it save INCASE I dropped it....Help!!

iPhone 4
  • varjak paw Level 10 Level 10 (169,805 points)

    The warranty on your iPhone covers only manufacturing defects. It does not cover user-caused damage.


    The glass cracked like it did because you dropped it. Nothing in Apple's information claims that the glass is invulnerable to damage due to being dropped, only that it's more resistant to scratches. What Otterbox claims for their cases I don't know.


    Anyway, it's been reported that in some cases, an Apple Store has taken pity on a user in a similar situation and replaced the iPhone without charge. It won't hurt to take the iPhone to an Apple Store, explain what happened, and hope they take pity on you. They're not obligated, though, and if they can't do anything for you without charge, Apple will replace the iPhone for a flat fee; see the Repair Pricing section here:




    There are independent iPhone repair services that may be able to replace the screen for less. Do a web search for "iphone repair".