Bonjour not working with new Cisco Gateway from Shaw

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Bonjour not working with new Cisco Gateway from Shaw

I have a PC running Windows 7 (64 bit version) and a 2nd gen iPad. On the PC, I have AirPrint for Windows, Shairport4w, Calibre (for e-books) and AirVideo Server installed. These used to allow me to print from my iPad to the Samsung ML-1670 connected to my PC, stream videos from my PC to my iPad, play my iPad's music through my PC's speakers (and vice versa through itunes homesharing) and download my PC-hosted e-books to my iPad's Stanza app wirelessly. It was a like a little Bonjour paradise in my house.

Then I upgraded to Shaw's new Broadband 50 internet and accordingly swapped my old SMC gateway for their new Docsis 3-capable Cisco DPC 3825. As soon as my new gateway was installed, all Bonjour-dependent apps ceased to function properly. I can no longer find any of my PC stuff from my iPad. Even my PC's shared iTunes library doesn't show up in my iPad's iPod app anymore. I've disabled all firewalls (even though firewalls should not be causing this issue), restarted PC, iPad and gateway many times, restarted the Bonjour and Airprint services alone, reinstalled Bonjour from the Apple support site, set my PC as the DMZ host in the gateway, disabled WiFi protected mode in the gateway and set the wireless to use G only, and etc, and etc. Never do I see a change. Cisco, Shaw and Apple tech support have all referred me to each other. I am about to give up and get my own wireless router to use instead of the free one Shaw's provided, but thought I'd check here first in case some one else had found a good solution.

A couple of additional clues: my (wired) PS3 can see the DLNA-dependent PS3 media server on my PC fine with the new gateway, and other forums do mention similar issues with a different Linksys router. The solution there was to enable multicast filtering in the router. I have not been able to find this option in the Cisco's settings, but perhaps it's called something else?

iPad 2, iOS 4.3.3

Posted on Aug 31, 2011 2:22 PM

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Answer 1

Aug 31, 2011 7:06 PM in response to sprat

Same issue here. It looks like another case of half-baked Linksys firmware (It may say Cisco, but it's the spitting image of the Linksys firmware).

Apparently with some work you can get shaw support to convert the modem/router into "bridge mode" which will make it act like a regular modem. In any case though, these "hybrids" aren't as reliable as a separate modem and router.

Just got it today and it looks like for all of the high end features (Gigabite ethernet, wireless N) the router is still antennae-less and running shoddy Linksys firmware with bugs. Apparently end-users are also not supposed to attempt to update the firmware (which I would have to agree with).

At the end of the day, we're going back to a DGL-4500 which worked without a problem.

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Answer 2

sprat Author

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Aug 31, 2011 10:47 PM in response to overstitch

Thanks, overstitch. Sad as it is to see buggy firmware being pushed out into the market, I'm relieved that at least it's not just me. I liked this router for its not-costing-me-anything-ness, but yeah, it's looking like I'll have to bite the bullet and buy my own.

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Answer 3

Oct 4, 2011 6:51 PM in response to sprat

This *****. I just upgraded to Shaw Broadband 50 and reconfigured my network to work with this Ciso router as I thought it would be a high end modem/router and I also have lost Bonjour. I have an Airport Extreme to fall back on but I just reconfigured my network to a 192.x network since I couldn't change the Cisco one to the 172 addressing scheme I had originally.....

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Answer 4

sprat Author

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Oct 5, 2011 12:44 PM in response to RyanGaudet

Happily, a service tech came out to my place today and swapped my Cisco gateway for a Docsis 3-capable SMC gateway (SMCD3GN). All things Bonjour are suddenly working perfectly again, and it seems the SMC is also not susceptible to a pesky IP-address stealing issue my Cisco turned out to be having. Not sure why the Cisco is in use at all, given its issues, but I would definitely suggest any Apple users who are Shaw Broadband 50 subscribers request a similar swap.

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Answer 5

BigD9778

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16 points

Nov 10, 2011 10:35 AM in response to sprat

Has anyone got this issue figured out with the Cisco Shaw Broadband 50 gateway yet? I upgraded to BB50. The sent me the SMC gateway which worked great for one day until Shaw upgraded the firmware and toasted the gateway. A tech came out and replaced it with the Cisco. Of course, iTunes home sharing did not work. Shaw apparently knew nothing about this issue. I directed them to this forum. They did know how to solve it so I just returned the gateway and went back to Shaw Extreme. They don't carry the SMC gateway anymore.

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Answer 6

Nov 10, 2011 10:41 AM in response to BigD9778

Your options are to either contact Shaw and have them switch the mode the router/modem is in to Bridge which disables the built-in router or you can follow the tutorial I posted on my blog here . You will need another router with either option though. There isn't a fix as far as I'm aware unless Shaw deploys a firmware update which, knowing the track record of Linksys/Cisco, will just as likely never happen or if it does ever work properly.

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Answer 7

GurYaad

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Nov 24, 2011 8:31 AM in response to sprat

Sprat can you confirm, if your SMC is working anymore with bonjour, airplay, upnp, as BigD9778 mentioned after your reply that his SMC stop working after firmware update!

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Answer 8

Dec 19, 2011 5:12 PM in response to sprat

Thanks, after reading You review i got Shaw to swap out my Cisco for a SMC Gateway. Quick resolution and happy to have read Your Posts. Thanks very much!

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Answer 9

tdiYUZER

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Jan 16, 2012 5:59 PM in response to overstitch

Thanks for the workaround suggestion overstitch!

I tried it and it worked however I noticed that I could only get 25 Mbps. I did some digging and found out that the reseidential routers support 1Gbps on the internal switch ports however ONLY 25Mbps on the WAN port.

I took a crossover cable from the Shaw router into one of the internet ports on my dlink, disabled the DHCP server on the DLINK and performed another speedtest. I can now get the same speed results connecting directly throught the Shaw WiFi router via my dlink.

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