In app store, I am told that I have to enable cookies but they already are.

Question

In app store, I am told that I have to enable cookies but they already are.

I received as a gift a brand new iPad 2 16G + Wifi. So far, I just want to throw this thing out the window. I can't do anything with it.

When I get the free iBooks app in app store (or any free anything), I am told that I never purchased anything before so I need to review my account:

"This Apple ID has not yet been used before in the iTunes Store. Tap Review to sign in, then review your account information."

When I tap to review my account, I am told that I have to enable my cookies:

"You must turn on cookies to continue."

I tried "From Visited" but also "Always" in my Safari cookies settings.

It's all the more aggravating that the iPad does not remember your sign in credentials, and I have tried ~ 30 times so far to get this to work. Each time I try to get anything in store I have to re sign in yet again and retype my Apple ID and password with 1 finger.

iPad 2

Posted on Aug 31, 2011 6:12 PM

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Answer 1

Demo

Level 10

166,747 points

Aug 31, 2011 6:31 PM in response to carolinefromlongueuil

Don't throw it out of a window. If you really hate - it sell it! :)

As you have found out you can't download any apps without an iTunes account - even free apps so I will assume that you did set up the account properly and that you have an Apple ID and password so ... try this. Go to the settings again and sign out of your account. Restart your iPad and then sign into your account again and see it that works.

If you don't know how to restart your iPad ....Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

BTW .... did you receive an email from Apple confirming the account setup?

http://support.apple.com/kb/HT2731?viewlocale=en_US

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Answer 2

Aug 31, 2011 6:41 PM in response to Demo

I have an old Apple account. I just never had purchased anything with it. The login credentials do work, the problem happens only when I tap on the "review" button after I successfully logged in. The problem also happens on my Mac Book Pro so I was able to rule out any problem with iPad. Although the error reported by iPad is bogus. It's not a cookie thing, because I cannot review my account when in iTunes on my Mac Book Pro either. Different error there: just a "Cannot Connect to store" when I click on "Review" button... then iTunes points to a help page that is for Windows users. I don't have Windows. I have a MacBook Pro.

I have not received an email from Apple today, no. I did set up the iPad. I was not aware I would be sent an email for it. I checked my Apple ID account's email inbox. Nothing.

I am creating a new Apple account now. I am bit desperate. No wonder people have many Apple accounts floating around. Let's see if I can use a newer account.

I should not sell my iPad because 30 people chipped in to buy it for my b-day and that would hurt them if they learned that I did.

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Answer 3

Demo

Level 10

166,747 points

Aug 31, 2011 7:04 PM in response to carolinefromlongueuil

I was teasing you about selling the iPad. Did you authorize your computer to download iTunes content?

Launch iTunes on your Mac and go to the menu at the top and go to Store>Authorize Computer. You must authorize your computer before you can download content from iTunes.

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Answer 4

Aug 31, 2011 7:08 PM in response to Demo

Mmm... no I did not do that. I created a new account and with that new account I was able to "review" account without getting the cookies error.

Problem was solved by creating a brand new account.

Thanks for everything. I am really sorry that the mystery remains 'thick' around that one.

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Answer 5

Aug 31, 2011 7:12 PM in response to Demo

Thank you so much for taking the time.

It's my birthday today. I am stuck alone at home because the elevator where I live is broken and I am in a wheelchair. At least I have an iPad. (It was shipped to me this afternoon.) I just installed the free dropbox app now and added a few books from there to my iBooks. I can go read a book in my bed on my iPad.

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Answer 6

Demo

Level 10

166,747 points

Aug 31, 2011 7:22 PM in response to carolinefromlongueuil

I'm sorry that you are home alone on your birthday but I am very happy that you are now able to enjoy your new iPad. I'm betting that the iPad will give you much joy in the future. It really is an amazing device.

Happy birthday to you. Enjoy your new books!

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Answer 7

Aug 31, 2011 7:27 PM in response to carolinefromlongueuil

Same problem here, except this was a new account! Just set it up as the iPad came as a gift with the gifter's ID originally on it, so had to set up a new one. Can't long into iTunes on the Mac, can't log in to either the iTunes or App store on the iPad. Really getting tried of entering the apple ID and PW time after time, then the unhelpful message about turning on cookies or the bizarre one on the Mac about fixing issue with an Apple ID on windows machines!

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Answer 8

Aug 31, 2011 7:40 PM in response to carolinefromlongueuil

Happy Birthday and I too am sorry you're alone on this day. I hope you have a terrific new year filled joy and abundant health.

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Answer 9

Gilaman

Level 1

5 points

Aug 31, 2011 7:56 PM in response to lobsterghost1

I'm going through the same process. I have logged in with both my husband's and my account info and it just refuses. I'll try another account, but that seems pretty bogus.

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Answer 10

WoodyK77

Level 1

0 points

Aug 31, 2011 10:55 PM in response to carolinefromlongueuil

Same issue here. I also tried to login with my PC to review the account, but it gave me the same message about cookies and a clock reset.

First time apple user received an iPad as a gift, not too impressed so far. Apple support is not open now and the recording does not tell you what hours they are but suggest the expresslane online help that supposedly will have someone call you immediately.... yeah right, no option for that. Just a promise to get back to you in 24 hours. email sent. If they can figure it out for me, I will post the fix.

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Answer 11

Sep 1, 2011 12:49 AM in response to WoodyK77

I gave an ipod touch 4 to my youngest son for his birthday.

Installed iTunes and updated firmware to 4.3.5 (8L1); all OK

Created Apple ID and can logon to this using computer.

When using the working apple ID on the iPod however, keep getting message cookies are disabled. This after it directs to review the new account info.

But cookies are enabled for 'visted'. Also tried 'always'

Also tried hard reset.

Spent a whole day trying to get an apple dev working; still can't use any app.

Also restored to original ios; no luck.

Needless to say my son is very disappinted (and so am I) :-(

Is there any way to get this working, or should I simply ask for a refund?

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Answer 12

Gilaman

Level 1

5 points

Sep 1, 2011 6:58 AM in response to bobbiedinho

This shouldn't be so hard. Some things work slick. Just pulled up the weather for Tucson. Pulled up the calculator. My husband got the music working (which is the main reason we got this). I took a picture of the dog and it's on the background now. But one of the main draws of these things is the apps. How the bleeding H do we get those? And what is that nasty looking bug on my blinds? OK, sorry.

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Answer 13

Thomas S.

Level 2

375 points

Sep 1, 2011 9:38 AM in response to carolinefromlongueuil

To resolve this error contact Apple's iTunes Support. You can either wait until Apple fixes it on the back end or you can report that this issue is affecting you and possibly get it resolved faster.

Call (800) APL-CARE (800-275-2273)

Or submit an online ticket here: http://www.apple.com/support/itunes/contact.html

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