1 Reply Latest reply: Sep 2, 2011 6:27 PM by brad805
matthewdiakoumeas Level 1 (0 points)

My iPhone 4 (16 GB) is in recovery mode (or DFU mode), but it seems to be stuck in it. For the last two days it has been telling me to connect to iTunes and when I do it tells me, "iTunes has detected an iPhone in recovery mode. You must restore this iPhone it can be used with iTunes". So I press restore and it asks me if I wish to Restore and Update; I agreed. I attempted the restore, but something went wrong. It goes through the "extracting software" stage fine, but when it says "Preparing iPhone for restore", the screen flashes white for a half a second or so and then it tries to start over. iTunes then leaves me with this message, "The iPhone 'iPhone' could not be restored. An unknown error occured (1611)."

I have tried to get it out of Recovery Mode several times through YouTube tutorials and other websites, but when I attempt to do this, it will just go back to the "Connect to iTunes" screen. It will not respond to anything unless it is plugged into my laptop (I'm almost certain of this, I cannot be completley sure because the screen is just black if not connected). I have tried several different USB cords, re-installed iTunes and Apple programs on my computer and even made a new user account on my laptop. (I'm using Windows 7). This phone has never been Jailbroken and nothing wrong with it as far as I'm concerned, except the occasional time the home button would not respond.

Before this happened, everything was working fine. Earlier in the week I got the Zagg InvisibleShield applied to my iPhone and everything was working great. On the night before this happened, my battery was extremely low and I used the Apple wall charger to charge it for the night (the USB cord was torn though).


Any Suggestions Would Be Appreciated!

iPhone 4, iOS 4.3.3, New Dell Laptop running Windows 7
  • brad805 Level 5 (7,340 points)

    Here are Apple steps: http://support.apple.com/kb/TS3694#error1611


    Make sure you have a perfect USB cable. Maybe try to charge the battery before proceeding again.


    If you have Warranty or AppleCare Coverage, take iPhone to Apple for resolution.


    Error 1611 has been associated with the iPhones inability to hold the Restore Mode (mode where iTunes writes to iPhone) this can be due to anything. Restore Mode does need a good functioning battery to proceed. You describe some vague battery issues.


    If you do not take the iPhone to Apple for help, the next step would be battery replacement.