itunes store wont load; bar loads half way then goes blank

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Level 1

10 points

itunes store wont load; bar loads half way then goes blank

For some reason, I cant access the itunes store. The loading bar will only load up to half way, then the page will stay white and the bar will disappear. I used to be able to before, but all of a sudden it just doesnt. I'll post the diagnostics that itunes gave me. Any help is appreciated. thanks!

Microsoft Windows XP Professional Service Pack 3 (Build 2600)

To Be Filled By O.E.M. To Be Filled By O.E.M.

iTunes 10.4.1.10

QuickTime 7.7

FairPlay 1.12.20

Apple Application Support 1.5.2

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 3.4.1.2

Apple Mobile Device Driver 1.55.0.0

Bonjour 3.0.0.2 (333.2)

Gracenote SDK 1.9.1.485

Gracenote MusicID 1.9.1.102

Gracenote Submit 1.9.1.133

Gracenote DSP 1.9.1.43

iTunes Serial Number 0013ABB008AC93D8

Current user is an administrator.

The current local date and time is 2011-09-02 22:30:04.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

NVIDIA GeForce 9500 GT

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.4.1.10 is currently running.

iTunesHelper 10.4.1.10 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {A79C6388-32E4-4F09-A40E-0BE4B287383F}

Description: Dynex Wireless G Enhanced Adapter - Packet Scheduler Miniport

IP Address: 192.168.1.2

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Fri Sep 02 22:11:09 2011

Lease Expires: Sat Sep 03 22:11:09 2011

DNS Servers: 192.168.1.1

Adapter Name: {52FECBEC-8B1D-4138-80FC-DD5990BE864C}

Description: Realtek PCIe GBE Family Controller - Packet Scheduler Miniport

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway:

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Tue Sep 14 10:13:18 2010

Lease Expires: Wed Sep 15 07:35:39 2010

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

SSL 3.0 Support: Enabled

TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2011-09-02 22:27:54.

Posted on Sep 2, 2011 9:36 PM

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Answer 1

Best reply

Xeta Author

Level 1

10 points

Sep 2, 2011 9:58 PM in response to Xeta

I got it, so for future reference, here is what i did:

Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator

then type in:

netsh winsock reset

whabam! it worked

Reply

Answer 2

HappySad

Level 1

0 points

Sep 3, 2011 2:29 AM in response to Xeta

There are at least 20 threads pertaining to this problem (some from last year, one I saw was from 2006). I suggest anyone who visits this thread redirect to https://discussions.apple.com/thread/3223139?start=0&tstart=0. It has the two most popular solutions and anyone with ongoing issues can discuss and/or form an unruly mob there.

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Answer 3

Oct 13, 2011 12:53 AM in response to Xeta

it worked for me too

may i say you are the greatest !!!

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Answer 4

Joker666

Level 1

10 points

Oct 13, 2011 11:32 AM in response to Xeta

That worked for me also! Using Windows 7 64-bit with Quicktime & iTunes 10.5

Lots of THX!!!

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Answer 5

Oct 14, 2011 9:26 AM in response to Joker666

many thanks for you xeta 🙂

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Answer 6

Oct 14, 2011 9:28 AM in response to Xeta

Try re-installing it.

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Answer 7

Oct 14, 2011 11:45 AM in response to JoeDonnelly

I have uninstalled and reinstalled so many times I am going crazy watchinig status bars. The winsock reset did not work for me either. I have this issue with more than just the store. My iPhone freezes trying to backup just like the store does. It gets about half way, then never moves again. Any other ideas?

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Answer 8

GuruChaz

Level 1

8 points

Oct 14, 2011 12:57 PM in response to Xeta

That solution didn't work for me. I ended up having to wipe my PC and reinstall Windows 7 from scratch before I got iTunes Store to load again. I hope this doesn't happen again because I don't have time to do this everytime this suddenly breaks.

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Answer 9

Xeta Author

Level 1

10 points

Oct 14, 2011 11:57 PM in response to mtupstairs

If the reset didnt work, try Microsoft Fix it 50203. It seems to be the other popular solution.

http://go.microsoft.com/?linkid=9662461

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Answer 10

koneboy

Level 1

0 points

Oct 15, 2011 6:00 AM in response to Xeta

Thank you, thank you, thank you!!

I have been attempting to fix the problem for seven hours, found your link, ran it and we are now up and running once more.

Did I say thank you?

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Answer 11

Oct 15, 2011 6:26 AM in response to Xeta

the reset fixed it for me again (no access to the itunes store after ubdate to 10.5

I'm wondering if we'll have to do this after every update from now on😕

Reply

Answer 12

MaGoohan

Level 1

0 points

Oct 16, 2011 2:22 AM in response to Xeta

Thanks Xeta, that worked perfectly for me.

Netsh Winsock reset is worth a try for anyone with this problem. iphone backed up sucessfully after it too.

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Answer 13

Oct 16, 2011 6:40 AM in response to Xeta

Thank you Xeta!!! I have had the same problem since trying to update to iTunes 10.5! I had uninstalled and reinstalled IiTunes so many times I lost count. Glad I ran across this thread!!! Thanks again!

Reply

Answer 14

GuruChaz

Level 1

8 points

Oct 16, 2011 10:00 AM in response to Xeta

This doesn't work for everybody. Case in point:

How many of you use the gaming NICs from Bigfoot Networks like the Killer Xeno Pro and so forth? You can type: netsh winsock reset all you want, but when Windows 7 reboots, you get a message box saying the "LSP needs to be reset. Do you want to do this now?"

If you say NO, it will keep popping up and annoying you until you do. In the meantime iTunes Store loads perfectly. Once you allow that message to reset the LSP, the iTunes Store no longer loads. I have brought this up with the people at Bigfoot Networks by putting in a trouble ticket...for whatever good it will do.

These NICs are supposed to be fine tuned and tested for online gaming and I've never had an issue with it until now. My iTunes has always loaded just fine with it before iTunes 10.5. So, maybe it's an issue on Apple's end as well. I just wanted to post this an let everyone who owns these cards know what I found.

Thanks.

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Answer 15

Atlantix

Level 1

0 points

Oct 17, 2011 7:02 PM in response to Xeta

thanks a lot, it worked for me also..

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