Hi, when I try to open a master template in FCP7, the program close it without open the master template. It also happens with Motion, I can't open any master template, because the program fails. Does anybody know why?
MacBook Pro, Mac OS X (10.6.8)
Have the templates just recently gone missing or have they been unavailable all along?
If it's the former, try trashing preferences; if you've never been able to use them, find your FCS install disks, one of which is labeled Motion content.
Russ
I had already done it, but I still have the same problem.
But thanks!
It's not clear from your post what exactly you've done. Have you just deleted your preferences? Have you tried reinstalling the motion content from the install disks?
Yes, I had deleted preferences but the problem persisted, and then I tried reinstalling the motion content from the install disks, but I still can't open any master template, because when I open it, the programme automaticaly turns off.
There are basic troubleshooting steps to take before we can figure out what's going on
Repair permissions
Run diskrepair on all drives. You'll have to boot from an external drive or run of the OS install disk to repair startup drive. If you've got diskwarrior, run that on all drives.
Try creating a new user account (system preferences: accounts) and try again.
Are all drives formatted macosextended?
Are you working with any fcp unfriendly formats like h264?
Thank you for your answer. I've tried all your indications but the problem persists, because when I open Motion with a new master template it closes and then it appears an error message: "the program closed unexpectedly'.
So just to review: Motion crashes when you try opening templates in FCP as well as opening directly in Motion. And although you haven't confirmed this, I'm assuming that at one time you were able to access templates w/o problems. Also assuming that FCP and Motion are behaving normally apart from the template issue. And you've tried ALL of the systems diagnostic and repair suggestions that Michael and others recommended.
Are all software updates current for your FCP 7 and Motion 4?
Perhaps someone will have other ideas but at this point - if I were in your situation - I think I'd reinstall Motion (both the program and the content).
Russ
I bought the MacBook Pro and the FCS 7 five months ago but I couldn't have never open any master template because always Motion was closed.
I've already tried to reinstall Motion (both the program and the content), all the software is updated (FCS 7 and MacOs), I ran diskrepair on all drives and I tried trashing preferences.
Thanks for you interest.
Master template
