Quark 9.1/Lion problems

Hi Sadeye,

are oyu sure you have removed the correct preferences? They can be either in your user folder (default) or in the application folder (if you created a preference folder there).

If yes, have you contacted Quark's free technical support and submitted your crash report?

http://support.quark.com/contact_us.html

Thanks
Matthias

Hi Sadeye,

yes, that can be an issue, corrupt fonts or really old and defective documents.

You can try disablign all fonts (beside system fonts) to see whether fonts are an issue.

If you can't even open the document (to repair it via thumbnail drag) you can try to "Append" (File menu) the old document.
Also opening with Option key pressed (from within the Open Dialog only), which converts a document, can repair an old document.

Does any of this help?

Thanks

Matthias

You are very welcome.

Also opening with Option key pressed (from within the Open Dialog only), which converts a document, can repair an old document.

Nice trick, Mathias! I've been using Quark since version 3.x, and I've never heard of that one before. Has it always been an "option" (yuk, yuk 😁 ), or is that fairly recent?

Hi Kurt,

glad you like it. If my memory doesn't fail me it has been there since at least v3.

What it does is to convert the text engine (hyphenation, justification, kerning etc.) to the current version. So many "hiccups" in the textflow will be correct. And it is the rigth way to convert when you use a legacy layout to continue your work (otherwise "old" textboxes might use the legacy text engine and newly created ones the current text engine.

There are other qualifier keys (e.g. to reload pictures) that can help repair problems. They should be all listed in the shortcuts documentation (PDF).

And it doesn't repair everything, e.g. boxes and other geometry constructs are not touched, here the thumbnail drag (also since v3) or the newer "Append Layout" (since v6?) can help to repair more.

Regards
Matthias

Matthias,

I've never used on-line chat support before, so my apologies if I'm not doing this correctly.

Similar to Sadeye, I'm having problems opening my Quark 7.5 files with Quark 9.1.

I can create new documents ok with 9.1, but if I try to open existing documents that have 20+ pages, Quark crashes after the opening window. I have tried deleting the preference folder, but that doesn't help.

I've also tried opening the documentrs (from within the Open Dialog) with the Option key held down, but it doesn't work.

Do you have any other suggestions?

At the very least, I'd be happy if I could get Quark 7.5 to launch, using OS 10.7.2. The I could get some work done.

Any suggetstions on how to get Quark 7.5 to work on Lion?

Thanks,

Vic

Hi Vic,

QuarkXPress 7 was released 2006 (and designed before), so it didn't know what Apple would add in Leopard, Snow Leopard and Lion. As always we didn't put anythign explicitely into QuarkXPress to prevent it to run on future versions (like Lion) and we know of some customers runnign version 7 on Snow Leopard and Lion. However we cannot advise it and do not support it.

QuarkXPress 9 is supported on Lion.

So when you say it crashes when opening legacy documents, does that mean that otherwise you can run QuarkXPress 9 on Lion? So with newly created documents you have no issues? If so, we need to find the culprit why these documents crash QuarkXPress. Can you still open the legacy documents with QuarkXPress 7 on another computer?

And Happy New Year to you!

Matthias

Kurt Lang wrote:

Also opening with Option key pressed (from within the Open Dialog only), which converts a document, can repair an old document.

Nice trick, Mathias! I've been using Quark since version 3.x, and I've never heard of that one before. Has it always been an "option" (yuk, yuk 😁 ), or is that fairly recent?

Likewise! Great tips. Where can I find that shortcuts pdf?

Hi softwater,

there's a Documents folder inside your QuarkXPress application folder where by default the installers puts the shortcut PDF. It is called "Mac Keyboard Commands.pdf"

You can also find it online: http://support.quark.com/documentation/QuarkXPress/9.html

Regards
Matthias

Hi Mattias,

- creating new QuarkXpress 9.1 documents in Lion is no problem. Works great, no issues.

- yes, I can still open legacy documents on my old MacBook Pro ( OS 10.5.8 - Leopard)

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- with QuarkXPress 9.1, I am able to open certain small Legacy documents and it works.

Though, I create 3 magazines/newsletters monthly (approx 52 pages each) and those are the files that cause me to crash upon opening them.

- I just tried some trouble shooting:

I opened a 52 page document in Legacy and removed some pages to make the file smaller, then re-saved the document and brought it over to my computer with Lion.

I brought over a 48 page document to Lion, and was able to open it. Anything more than 48 pages causes Quark to crash upon opening. So, I'm getting closer...

Any thoughts?

Thanks so much for yourhelp Mattias...

Vic

Hi Mattias,

I think I resolved the issue with documents not opening.

It's not a Quark conflict. I went through the files that wouldn't open and through trial and error and elimination of pages, I found that certain "colour" boxes in the layout were causing the problem. Not sure why though.

All I have to do is remove those colour boxes in the original Quark 7.5 documents. resave the files, then open them in Quark 9.1. Once open in 9.1, I can insert the coloured boxes back in the layout.

Time consuming, but at least it's a workable solution.

Thanks for your time, hope to be able to communicate again with you in the future,

Vic

Hi Vic,

strange that these boxes cause issues. Glad you found a workaround.

What you could try to speed up the process is thumbnail dragging the document, which has a good chance of "repairing" these boxes.

For thumbnail dragging create a new document (same page size and attributes like facing pages as the one you are trying to repair), put both documents into view mode "thumbnails", select (or multiple select) the pages in the old document (in document window, not page layout palette) and drag them into the document window of the new project. Delete the first page and you are done.

Does that help?

Thanks

Matthias

I'm coming to this conversatin a year late. Last summer, I upgraded my MacPro to OSX Lion and Quark to 9.3. Since that time, my Quark app freezes. When I Force Quit Quark and then try to relaunch the app, I get a message window which says that "another user is using the app" and that I cannot relaunch "the other user" quits. (I'm the only user on this computer and it is not networked into any other computers). THEN, when I go to the Finder to restart (or shutdown) the computer, all of the icons on the desktop go away but the computer will not shutdown. So I invariably have to resort to a manual shutdown. Once the computer reboots, all apps appear to work properly until the next time I encounter the same problem, which happens several times a week. I had NONE of these problems when I was on Snow Leopard, before I upgraded my Quark. It does NOT matter how large the Quark file is or how new.