11 Replies Latest reply: Sep 6, 2011 12:42 PM by John with a G4
John with a G4 Level 1 Level 1

This is for an Intel-based MacBook running OS X 10.5.8 Leopard.

 

When I open Mail, it prompts for the keychain password with the below message:

 

Mail wants to use the “login” keychain.

Please enter the keychain password.

 

When I enter the correct password repeated times, it gives this message every time:

 

Sorry, you entered an invalid password.

Please try again.

 

I even changed the password in System Preferences and tried the new password with the keychain message that appears in Mail, but the same thing keeps happening.  The Caps Lock key is off.

Solved by BDAqua on Sep 5, 2011 8:18 PM Solved
Possible solutions... Drag this file to the desktop and reboot... /Users/YourUserName/Library/Preferences/com.apple.keychainaccess.plist Open Keychain Access in Utilities, use Keychain First Aid under the Window Menu item, then either check the Password under that item, change it, or delete it and start over. Resetting your keychain in Mac OS X... >If Keychain First Aid finds an issue that it cannot repair, or if you do not know your keychain password, you may need to reset your keychain. http://support.apple.com/kb/TS1544 Keychain is no longer able to update itself when I upgrade an application... http://unsanity.org/archives/2007_01.php
Reply by BDAqua on Sep 5, 2011 11:18 AM Helpful
Mac OS X 10.4 Help, I forgot a password in my Keychain  http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1960.html Open Keychain Access in Utilities, use Keychain First Aid under the Window Menu item, then either check the Password under that item, change it, or delete it and start over.  Resetting your keychain in Mac OS X...  >If Keychain First Aid finds an issue that it cannot repair, or if you do not know your keychain password, you may need to reset your keychain.  http://support.apple.com/kb/TS1544
Reply by BDAqua on Sep 6, 2011 10:59 AM Helpful
Is the relevant information the part about renaming the below to have each end with ".old"?Correct!

All replies

  • BDAqua Level 10 Level 10

    Mac OS X 10.4 Help, I forgot a password in my Keychain

     

    http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1960.html

     


    Open Keychain Access in Utilities, use Keychain First Aid under the Window Menu item, then either check the Password under that item, change it, or delete it and start over.

     

    Resetting your keychain in Mac OS X...

     

    >If Keychain First Aid finds an issue that it cannot repair, or if you do not know your keychain password, you may need to reset your keychain.

     

    http://support.apple.com/kb/TS1544

  • John with a G4 Level 1 Level 1

    Thank you, BDAqua.  I'll try those and then check back in with a follow-up post.

  • John with a G4 Level 1 Level 1

    Resetting the keychain got rid of the invalid password message.  Now, when Mail prompts me for the email passwords of my two email accounts, the passwords are not saved in the keychain, even when I check the box indicating to Mail to save them.  When I open the Keychain Access application and click on the Passwords category in the lefthand pane of the window, no passwords display in the main windowpane, whereas before I reset the keychain, the email passwords did appear in that windowpane.  I then verified the keychain; it was OK.  I repaired it anyway, just in case, but the current issue still persists.

  • BDAqua Level 10 Level 10

    Possible solutions...

     

    Drag this file to the desktop and reboot...

     

    /Users/YourUserName/Library/Preferences/com.apple.keychainaccess.plist

     

    Open Keychain Access in Utilities, use Keychain First Aid under the Window Menu item, then either check the Password under that item, change it, or delete it and start over.

     

    Resetting your keychain in Mac OS X...

     

    >If Keychain First Aid finds an issue that it cannot repair, or if you do not know your keychain password, you may need to reset your keychain.

     

    http://support.apple.com/kb/TS1544

     

    Keychain is no longer able to update itself when I upgrade an application...

     

    http://unsanity.org/archives/2007_01.php

  • John with a G4 Level 1 Level 1

    Thank you again, BDAqua.  I'll look into the new information that you provided and check back in again.

  • John with a G4 Level 1 Level 1

    I tried moving the com.apple.keychainaccess.plist file to the Desktop.  Mail still doesn't save the passwords in the keychain. 

     

    Next, I'll try resetting the keychain again.

     

    Also, I have a question regarding the unsanity.org link.  Is the relevant information the part about renaming the below to have each end with ".old"?

     

    /var/db/SystemKey

    /var/db/TokenCache

    /var/db/SystemEntropyCache

  • BDAqua Level 10 Level 10
    Is the relevant information the part about renaming the below to have each end with ".old"?

    Correct!

  • John with a G4 Level 1 Level 1

    Thanks.  I'll give that a try after trying resetting the keychain again.

  • John with a G4 Level 1 Level 1

    It's now fixed; Mail does not prompt for the passwords anymore, and the email account information shows up in the Keychain Access utility application.

     

    The steps that were performed before it started to work were:

     

    1. Moving the file at /Users/YourUserName/Library/Preferences/com.apple.keychainaccess.plist to the Desktop.
    2. Using Keychain First Aid in the Keychain Access utility application to first verify and then repair the keychain configuration (Keychain First Aid verified that it was OK, but I ran the repair function just in case).
    3. Resetting the keychain again via the General tab under the Preferences menu item of Keychain Access.
    4. Rebooting the computer.

     

    Thanks for all of your help, BDAqua! 

  • BDAqua Level 10 Level 10

    Great news John, thanks.

  • John with a G4 Level 1 Level 1

    You're welcome, BDAqua.