Screen showing USB cable...what's wrong? Connections are fine.

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Screen showing USB cable...what's wrong? Connections are fine.

We were setting up our apple tv and everything was working well. Then we did a system update and moved the apple tv and suddenly on screen the USB cable icon appeared on the screen and we can't go any further. All connections are fine. What next?

AppleTV 2, Issue happened during system update

Posted on Sep 5, 2011 10:07 AM

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Answer 1

Sep 5, 2011 10:33 AM in response to dkzettek

Welcome to the Apple Community.

Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.
Do not disconnect your Apple TV's power cable during the restore process.

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