9 Replies Latest reply: Sep 6, 2011 10:20 AM by clarefrombattle
Barbara Gill Level 1 Level 1 (0 points)

My iPod touch screen is black with a picture indicating I need to connect to iTunes. When I did the message said the device needed to be reset to factory settings. I made the choice to do that and was told that it could not be restored. The battery was charged.

  • lllaass Level 10 Level 10 (164,885 points)

    Wahat was the specifc wording of the error message?  The following gives the resolutions for various error messages.

    iTunes: Specific update-and-restore error messages and advanced troubleshooting

  • Barbara Gill Level 1 Level 1 (0 points)

    "The iPod could not be restored. Unknown error ocurred 1611." I only had the iPod connected to my Mac and I reset the computer.

  • lllaass Level 10 Level 10 (164,885 points)

    Error 1611: This error may indicate a hardware issue with your device. Follow the steps in this article. Alsoattempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue. Out-of-date or incorrectly configured proxy or security software, such as FoxyProxy, can cause error 1611. To troubleshoot third-party security software, follow these steps.

     

    The above is from the Apple article I provided a link for in my first reply.

  • Barbara Gill Level 1 Level 1 (0 points)

    I had already tried the suggestions on the link. iTunes works just fine with my iPhone and iPad. Everything has been kept up to date.

    I don't have third party security software on my computer.

    The Apple 30-pin Dock Connector cable works fine with my other Apple devices.

    When I go to the iTunes help section running diagnostics is not an option.

  • clarefrombattle Level 1 Level 1 (0 points)

    try this it worked for ours today

    found this advice after much searching on net

    1. 1.             Connect your device to yourcomputer and open iTunes.
    2. 2.             Hold down the “Home”button.
    3. 3.             Keeping “home” held in holdthe “sleep/wake” button.
    4. 4.             Keep both held in until theapple logo shows
    5. 5.             As soon as the apple logoshows release the “sleep/wake” button.
    6. 6.             Keep the “Home” button heldin until the iTunes logo and a picture of the USB lead is shown.
    7. 7.             Now release the “Homebutton and follow the instructions within iTunes.

     

    hope it works

  • Barbara Gill Level 1 Level 1 (0 points)

    I tried this twice. Everything went as directed except it still cannot be restored.

    Thanks everyone. I guess it is dead.

  • clarefrombattle Level 1 Level 1 (0 points)

    our ipod touch was completely unreponsive

    restore went wrong the first time came up with error message,

    i had given up hope

    i restarted the computer connected the ipod,

    opened itunes which could not find the device and then i followed these instructions to the the letter and hey presto

    my daughters ipod is now restored to factory settings and resynced with an old backup

    please find link to the site i used

    http://leebialecki.wordpress.com/2008/02/12/force-restore-ipod-touchiphone/#comm ent-1491

  • Barbara Gill Level 1 Level 1 (0 points)

    Clare, I followed the same instructions. It still cannot be restored. iTunes recognizes the iPod but still can't restore it.

  • clarefrombattle Level 1 Level 1 (0 points)

    have you looked at the link?

    some of the posts have hints on what to try,

    when it worked we were stuck with the apple logo.

    have you updated your itunes and mobile me?

    our computer is very old and past its sell by date with no space left and would not let me update but it still worked.

    I'm sure it's not dead i thought mine was this morning.

    keep trying