"Quality and Media" not displaying in Print dialog.

Question

"Quality and Media" not displaying in Print dialog.

I am using Mac OS X 10.6 Snow Leopard on a Macbook Pro with a Canon MB5220 Multifunction printer over WiFi. I have installed the Canon Drivers and can print to the printer but the "Quality and Media" menu choice does not display in the print dialog so I can't set any of the quality settings or the color settings for the printer.

I installed and re-installed the drivers. Tried with several applications such as TextEdit and preview. Only menu choices are Layout, Color Matching, Paper Handling, Cover Page, Scheduler.

Is there anything that would keep Quality and Media from dispaying?

MacBook Pro, Mac OS X (10.6.8)

Posted on Sep 5, 2011 3:59 PM

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Answer 1

PAHU

Level 6

16,743 points

Sep 8, 2011 1:37 AM in response to David Benman1

It's not just the Quality & Media menu that appears to be missing. There are three other Canon menus you should see like below;

These menu items are supported by the plugins bundle installed in /Library/Printers/Canon/BJPrinter/PDEs, which supports a number of Canon inkjet printers. Since reinstalling the driver for the MG5220 has not helped then I would try a reset of the printing system and then adding the printer again. To reset the printing system, open Print & Fax, move the mouse over the Printers list and Control-click. The reset popup will appear. Select it and authenticate if prompted and then restart the Mac. Please note that this action will remove all printer and scanner queues from Print & Fax, but not the associated drivers so just the queues will need to be added again.

If this action does not resolve the problem then try running the Canon Driver Update v2.6.

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