Apple TV does not show up in iTunes

Question

Level 1

8 points

Apple TV does not show up in iTunes

Suddenly I can no longer find Apple TV in my devices in iTunes. I have even gone to extreems by resetting my Apple TV (first generation) to factory settings, blowing away anything that I had originally stored on it. No way can I get it to show up so that I can pair my desktop and Apple TV. I use to be able to do this but all of a sudden no more. I have an airport so I was doing this wirelessly. Now, no icon for Apple TV apears in devices in iTunes. I can sync my iPhone and iPad, they show up. Any advice would be greatly appreciated.

Thanks for your help!

MacBook Pro, Mac Pro, Mac OS X (10.5.2)

Posted on Sep 5, 2011 4:09 PM

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Answer 1

Sep 5, 2011 4:26 PM in response to longart

Welcome to the Apple Community.

Have you changed anything recently, added or updated any security (or for that matter any software).

Is your Apple TV connected to the network (do you have a valid IP address)

Is your Apple TV connected to the internet (do you get YouTube and movie trailers)

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Answer 2

longart Author

Level 1

8 points

Sep 5, 2011 8:34 PM in response to Winston Churchill

I did add VirusBarrier X6 (which I thought about later might be the culprit). I have also updated to Snow Leopard. I can get YouTube ok. So I know the Apple TV is connected to the internet ok. When I go to share library it comes up with the passcode numbers to put in, however there is nowhere to put them in my iTunes because Apple TV does not show up in my devices. I have my iPhone and iPad but cannot no TV.

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Answer 3

Sep 6, 2011 2:16 AM in response to longart

I don't know much about antivirus software, I don't use it. At a minimum check your firewall is open for access for iTunes or try turning it off. You might need to try uninstalling it, even if it's just to eliminate it as the problem.

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Answer 4

longart Author

Level 1

8 points

Sep 6, 2011 12:59 PM in response to Winston Churchill

I went ahead and removed the VirusBarrier and that was the culprit!!! Apple TV now appears on my devices in iTunes. Thanks so much for your help!🙂

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