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can't connect to the server

9440 Views 16 Replies Latest reply: Aug 23, 2013 7:48 PM by tpuryear RSS
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Jason Kam Kam Calculating status...
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Sep 5, 2011 6:10 PM

  my apple TV second generation can not connect to the Itunes store. I keep getting a message saying. Apple TV can't Connect to the server at this time. Please try later. Is it on my end or is there an issue on Apples side? I can see previews and such but can not buy or rent anything

  • K T Level 7 Level 7 (23,215 points)
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    Sep 5, 2011 6:10 PM (in response to Jason Kam Kam)

    Try resetting your password for purchases...

  • SteveMColo Calculating status...
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    Sep 5, 2011 6:28 PM (in response to Jason Kam Kam)

    I had the same issue last night and tonight.  Got lucky in that Comcast had both movies for free.  But not able even with reset and reboot.  Oddly, Netflix and streaming are all working.

  • fuggles_01 Calculating status...
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    Sep 27, 2011 4:59 PM (in response to Jason Kam Kam)

    This has happened a couple of times to me now.

    Usually everything works fine, with the only irritation being that periodically (every few weeks) my Apple TV forgets my iTunes password and I have to enter it again.

     

    Last Saturday night it was logged on with my previously rented movie showing, then when I tried to watch it the connection to the server was lost and I couldn't reconnect despite re-enterering account details and password multiple times during the evening. YouTube was working fine so it wasn't a network issue.

     

    I didn't try resetting the Apple TV but decided to watch a DVD that was lying around instead.

    A day or two later I checked and the connection was fine again.

     

    I don't know if the Apple TV had an error that reset itself over time, or whether the iTunes server was overloaded or having technical issues.

     

    If it happens again I'll try the reset.

    If it's a server issue Apple needs to sort it out ASAP as it won't take many times of not getting on for customers to get frustrated with the service and stop using it.

  • brent274 Calculating status...
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    Oct 28, 2011 9:37 PM (in response to Jason Kam Kam)

    they need to get this s*** straight...it's awesome that a reset fixes it, but why should i have to reset the piece of **** to make it work the way its supposed to, its ******* ******** that it doesn't work the way it supposed to when it is supposed to

  • brent274 Level 1 Level 1 (0 points)
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    Oct 28, 2011 9:50 PM (in response to Jason Kam Kam)

    so i am sitting here trying to pay apple $5 to rent a move, and all i get is the spinning anus of death...i have already snapped my apple tv remote in half, so i am relegated to using the remote app on my iphone to contro the **** of satan...do not buy this piece of **** if you respect yourself at all

  • jack2163 Calculating status...
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    Nov 16, 2011 7:06 AM (in response to Jason Kam Kam)

    Your recommendation solved my issue and saved me more hours troubleshooting. thanks for sharing! JD

  • jacfromcbrook Calculating status...
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    Nov 27, 2011 8:12 PM (in response to Jason Kam Kam)

    I'm also having this issue. Was watching Netflix just fine for a couple hours, then it went to sleep and I have not been able to get it back on. I have unplugged/plugged-in several times. Did the reset as well. Nothing is working. I've had to enter my password (yes I know it is correct) several times now. It just continues on "Unable to sign in - Apple Tv can't connect to the server at this time. Please try later."

  • ClickHappi Calculating status...
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    Jan 16, 2012 2:22 PM (in response to Jason Kam Kam)

    Nice, resetting worked for me.  ATV asked me to submit log in again after the reboot and I was on my way.

    Thanks!

  • Seabass8 Calculating status...
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    Jan 17, 2012 5:59 PM (in response to Jason Kam Kam)

    I have four Apple TV's in my home, and I get this message all the time. What is intersting, is when it occurs on one,it occurs on ALL four simultaneously. We also have two iMacs, two iPads, and three iPhones, all use the same apple I'd and password, those other devices connect to iTunes just fine when this occurs with the TV's.  I too can also watch previews, use Netflix, etc.

     

    It is clearly a gremlin specific to iTunes and Apple TV's, and your account.  Re booting the TV does work.

    I am forever rebooting Apple TV's, as well as forever returning them for free replacements as they experience a variety of problems, locked screens, failure to pair with a remote, etc.

     

     

    Apple knows the fix for this is a reboot, so why is that not an express lane answer??

     

    Very frustrating devices, ITunes does have the best content, and the highest prices. But I suggest use your apple tv for watching Netflix at $8 / month rather than $5 / movie.  Especially when they do not seem to care enough to fix bugs like this so we can enjoy the pleasure of overspending for their content without extreme frustration.

     

    Imagine three kids with Apple TV's in their room. (we do not have cable). A thousand "Dad, can you come fix my Apple TV again".

     

    Signed, the 24 hour on call IT man because I was stupid enough to invest in so much apple product.

     

    Bottom line? Anytime anything goes wrong with your Apple TV, it's not you as long as you have Internet, it's Apple, reboot when in doubt, or unplug and replug, even better.

  • GregBed Calculating status...
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    Mar 25, 2012 9:57 AM (in response to Jason Kam Kam)

    I just had this problem and came here looking for a solution. The reboot did not work. I decided to start iTunes that is on the computer that is linked to the Apple TV (and using homesharing). Now it works fine.

    So if reboot doesn't work for you, make sure iTunes is running on the linked computer.

  • smsta Calculating status...
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    Apr 6, 2012 8:41 AM (in response to Jason Kam Kam)

    Solved my problem as well. Thanks for the advice.

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