Currently Being ModeratedSep 5, 2011 6:27 PM (in response to Jason Kam Kam)
did a search and found that Resetting the apple TV might do the trick. held down Menu and Down for 6 seconds or untill the little light on the ATV started flashing, the ATV rebooted and now everything is working fine. I think the problem happened when I was unplugging and plugging in the ATV before trying to figure out why there was no Video output (found it was a faulty HDMI cable) after that it never has worked. after the Reset it works fine now
Currently Being ModeratedSep 5, 2011 6:28 PM (in response to Jason Kam Kam)
I had the same issue last night and tonight. Got lucky in that Comcast had both movies for free. But not able even with reset and reboot. Oddly, Netflix and streaming are all working.
Currently Being ModeratedSep 27, 2011 4:59 PM (in response to Jason Kam Kam)
This has happened a couple of times to me now.
Usually everything works fine, with the only irritation being that periodically (every few weeks) my Apple TV forgets my iTunes password and I have to enter it again.
Last Saturday night it was logged on with my previously rented movie showing, then when I tried to watch it the connection to the server was lost and I couldn't reconnect despite re-enterering account details and password multiple times during the evening. YouTube was working fine so it wasn't a network issue.
I didn't try resetting the Apple TV but decided to watch a DVD that was lying around instead.
A day or two later I checked and the connection was fine again.
I don't know if the Apple TV had an error that reset itself over time, or whether the iTunes server was overloaded or having technical issues.
If it happens again I'll try the reset.
If it's a server issue Apple needs to sort it out ASAP as it won't take many times of not getting on for customers to get frustrated with the service and stop using it.
Currently Being ModeratedOct 28, 2011 9:37 PM (in response to Jason Kam Kam)
they need to get this s*** straight...it's awesome that a reset fixes it, but why should i have to reset the piece of **** to make it work the way its supposed to, its ******* ******** that it doesn't work the way it supposed to when it is supposed to
Currently Being ModeratedOct 28, 2011 9:50 PM (in response to Jason Kam Kam)
so i am sitting here trying to pay apple $5 to rent a move, and all i get is the spinning anus of death...i have already snapped my apple tv remote in half, so i am relegated to using the remote app on my iphone to contro the **** of satan...do not buy this piece of **** if you respect yourself at all
Currently Being ModeratedNov 27, 2011 8:12 PM (in response to Jason Kam Kam)
I'm also having this issue. Was watching Netflix just fine for a couple hours, then it went to sleep and I have not been able to get it back on. I have unplugged/plugged-in several times. Did the reset as well. Nothing is working. I've had to enter my password (yes I know it is correct) several times now. It just continues on "Unable to sign in - Apple Tv can't connect to the server at this time. Please try later."
Currently Being ModeratedJan 17, 2012 5:59 PM (in response to Jason Kam Kam)
I have four Apple TV's in my home, and I get this message all the time. What is intersting, is when it occurs on one,it occurs on ALL four simultaneously. We also have two iMacs, two iPads, and three iPhones, all use the same apple I'd and password, those other devices connect to iTunes just fine when this occurs with the TV's. I too can also watch previews, use Netflix, etc.
It is clearly a gremlin specific to iTunes and Apple TV's, and your account. Re booting the TV does work.
I am forever rebooting Apple TV's, as well as forever returning them for free replacements as they experience a variety of problems, locked screens, failure to pair with a remote, etc.
Apple knows the fix for this is a reboot, so why is that not an express lane answer??
Very frustrating devices, ITunes does have the best content, and the highest prices. But I suggest use your apple tv for watching Netflix at $8 / month rather than $5 / movie. Especially when they do not seem to care enough to fix bugs like this so we can enjoy the pleasure of overspending for their content without extreme frustration.
Imagine three kids with Apple TV's in their room. (we do not have cable). A thousand "Dad, can you come fix my Apple TV again".
Signed, the 24 hour on call IT man because I was stupid enough to invest in so much apple product.
Bottom line? Anytime anything goes wrong with your Apple TV, it's not you as long as you have Internet, it's Apple, reboot when in doubt, or unplug and replug, even better.
Currently Being ModeratedMar 25, 2012 9:57 AM (in response to Jason Kam Kam)
I just had this problem and came here looking for a solution. The reboot did not work. I decided to start iTunes that is on the computer that is linked to the Apple TV (and using homesharing). Now it works fine.
So if reboot doesn't work for you, make sure iTunes is running on the linked computer.