6 Replies Latest reply: Feb 16, 2014 7:36 AM by James Mitchell1
Matari Level 1 Level 1 (0 points)

Hi - Despite buying a game from the Mac App Store, I cannot leave a review.  I have seen other people with the same problem - anyone found out how to fix this.  I am currently being given the run around by the Mac App Store Customer Support, so I thought I would try here.


MacBook Pro/Macbook, Mac OS X (10.7.1)
  • jk_baller23 Level 4 Level 4 (2,120 points)

    Are you running in to issues with the program itself?  It might be best to try and contact the developer.

  • Matari Level 1 Level 1 (0 points)

    Hi - No, there is nothing wrong with game, I just want to leave a positive review on the Mac App Store.

  • Matari Level 1 Level 1 (0 points)

    Well I am now getting irritated with the mac app store 'customer service' - the latest advice is to uninstall and reinstall itunes - how is that going to help?  They are obviously working towards a script because one of the emails advised me to go back to the developer for help - all i want to do is leave a positive review for a game i have bought.  I can leave a review of Lion, but not the game.  I feel like I am back into a BT nightmare where it didnt matter what I said, they 'customer service' people just replied by script.  It is so frustrating not to be able to talk to a real person.  Bad form Apple.

  • Matari Level 1 Level 1 (0 points)

    Ok, finally got an answer from a supervisor:

     

     

    Thank you for reporting this issue. A number of our customers are experiencing a similar problem. Apple is currently working toward a resolution for the issue you have reported. Unfortunately I am unable to offer a timeframe as to when this issue will be resolved. I highly recommend you keep your Mac updated incase we release a newer patch for the Mac App Store.

     

  • dscorzish Level 1 Level 1 (25 points)

    I've been having the same problem... with the same response from Apple. I have a developer friend that has an app up on the Mac App Store. He's aware of at least three people who purchased and have attempted to write a review (including me) but it never appears or gets "accepted".

     

    The developer contacted apple about this. Apple responded by sending the reviewers here...

    http://www.apple.com/support/itunes/

     

    Why iTunes support? Maybe the issue might have to do with the reviewer's account. Or they are in fact just reading from a script. I'm gonna go ahead and post something at iTunes support but have a suspicion I'll just be send back here.

     

    This is all very dissapointing as like any developer, he needs good reviews. Maybe Apple can put a little more into this... seems it would be worth the 30% cut they take.

    Anybody?

  • James Mitchell1 Level 1 Level 1 (0 points)

    That reply sounds the same as the reply world of Warcraft used to give for something thery have no intention of fixing.  A year so far Apple and 4 or so updates.